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Axent Wear Cat Ear Headphones FAQ

Journal Entry: Sat Jun 14, 2014, 10:57 AM






Thank you all for the amazing support!

We've been over whelmed with comments and questions for the past week, so we would like to answer some frequently asked questions here!


Q: When and where can I order a pair?
A: We are currently working making a Kickstarter crowd funding campaign. Once the Kickstarter is up, hopefully in a month or two, you can pre-order through the Kickstarter. We will e-mail everyone and post the link to the Kickstarter when that happens. If you haven't signed up for e-mail updates yet, you can do so at www.axentwear.com/

Q: How much will the headphones cost?
A: We're aiming to keep the price as low as possible without compromising quality. The price we've decided on is $115.

Q: Will you ship internationally?
A: Yep! Though shipping prices will be different than domestic orders. We are not in control of how much shipping companies charge.

Q: Do the cat ear speakers actually work?
A: Yes, the speakers are fully functional so you can switch between listening to your music silently or sharing your music with your friends!

Q: Will they come in multiple colors?
A: Yes! And when you pre-order through our Kickstarter, you can vote on which top colors will be produced.

Q: Will they be wireless? Will they come with a mic? LED lights? And if so, will the LED lights change colors?
A: That will depend on how much money we can raise through Kickstarter. The more pre-orders we get, the more funds we have to add even more cool features to the headphones without increasing the cost to you! So when the Kickstarter goes live, please support us by pre-ordering a pair! The more fund we raise, the more features your headphones will have :)



Q: My question wasn't answered here?
A: Please be patient. We're still working out the final details of certain features. We want to be absolutely certain before we answer a question. If your question hasn't been answered yet, it will be in the near future so stay tuned! :D

Thank you all again for the amazing level of support! We look forward to bringing you a new music experience!



Add a Comment:
 
:iconlinkhelios234:
LinkHelios234 Featured By Owner 6 days ago  Student Artist
Flcl providence 
Reply
:iconlolthulhutwitch:
LolthulhuTwitch Featured By Owner Feb 25, 2018
I got these for Christmas (almost exactly 2 months ago) and was super excited. They're all I asked for, and all I got, and I was content. I'm a small streamer and these were exactly what I was looking for. They're a little uncomfortable, which apparently isn't a common reaction so I guess I just have a funny shaped head/ears for them. I feel like the external speakers are kind of pointless bc they add enough weight to the top to where it's not something I would ever wear around outside the house. After a week they didn't even work on mine anyway, which was fine. Still, all in all, a great product, even if I had to take a break every 6 hours or so to give my ears a rest. I valued them highly and took very good care of them.
And then one of the side lights went out.
And then the cat ear lights both went out.
And now I am full of regret because it happened literally a few days after the 60 day warranty window was up.
I think I'm gonna go back to my cheap AF $19 cat ear headphones...
Giant bundle of disappointment. Apparently most peoples' lights go out pretty quickly. Most of them report to have taken very good care of them as well. So basically it's just a crap product that always stops working, like the early XBox 360s with the red ring of death. Get some cheap cat ear  headphones, or slap some cat ears on normal ones is my advice. I'm gonna go sulk now. It sucks because people have already drawn fan art of me wearing them, and it was becoming part of my channel's "Brand" or whatever, and now it's just like, why TF are you always drawn wearing those headphones you don't have? Oh, because I had them and they sucked, rip
q_q
Reply
:iconlolthulhutwitch:
LolthulhuTwitch Featured By Owner Feb 25, 2018
Follow-up: They're still uncomfortable (maybe they "wear in"? Is that a thing stiff plastic objects do?) but I've ordered colored stick-on LEDs to slap onto the ears. I'll make them work! So there. I have the wired ones which are, from what I've read, an older model than the bluetooth ones which might therefore be a little better-made. Laptop I use them with doesn't have bluetooth so I'm SOL until I can upgrade anyway.
Reply
:iconlunamermaid:
LunaMermaid Featured By Owner Feb 11, 2018
doesn't work with skype, but works with everything else :l
Reply
:icontomato-the-capricorn:
Tomato-the-Capricorn Featured By Owner Feb 11, 2018  Hobbyist General Artist
It was worth waiting for the bluetooth multi color version. It ironed out most of the kinks from the release pair. Love em.
Reply
:iconcinnolia:
CinnoLia Featured By Owner Jan 11, 2018  Student Digital Artist
I just bought mine about five days ago and since yesterday they randomly stop! Like, I can plug them back in and they would work, but after about 30 seconds you can't hear any music and the lights just turn off. It was connected to the charger while using it, so HOW DID IT DIE!?!?! 
Reply
:iconmilkeeh:
Milkeeh Featured By Owner Dec 27, 2017  Hobbyist Digital Artist
CONNECTION ERRORS: SOUND & LIGHTS
-----------------------------------------------
I am having issues with my headphones, it seems others are experiencing the same issue.

The headphones are very well taken care of, I always gently place them, cleaned properly & charged.
For some reason though, only one side of the headphones light up, the ears and the other side are dimmed.
I also notice a shortage in wiring, my sound will only play in my left ear and I have to press down or shift them to get it to connect to the other side.
It's rather frustrating & of course, I didn't start experiencing issues til after the warranty wore out to be checked out at the store...doubtful Brookestone would even know what to do LOL
//
EXPERIENCE:
In my experience, to answer to those who feel as if this product is crap...
* The headphones have incredible sound quality, sound-proof & have surreal surround sound feel to them.
* Sound can be played through inside or both inside/out.
* A nice variety of colors to choose from, made by an incredible artist who deserves the credit for creating them.
Although, I will say I am very disappointed in the quality of wiring, I guess these are fragile because I started noticing issues a few months - year later...don't really remember when exactly. I wish my headphones lit up like they use to & I seemed to have fixed the sound issue BUT the freaking lights man. I still believe these are worth buying only because they are unique, supports an artist I adore & the quality of sound experience it gives me.
Reply
:icontairamai:
TairaMai Featured By Owner Sep 8, 2017
Worth saving up for!
Reply
:iconispy-therouge-leo:
ISpy-TheRouge-Leo Featured By Owner Sep 5, 2017
strangely enough all but one light turns on... on my cat ear headphones except it does light up a bit weakly then the other 3 lights (they work just fine) idk what to do and i though charging them be a good idea. Is there a way to fix it?
Reply
:iconceluthien:
Celuthien Featured By Owner Aug 2, 2017  Hobbyist Digital Artist
Does this ship to South Africa? I know many things don't but I really want one Orz
Reply
:iconunikittykiller:
UNIKITTYKILLER Featured By Owner Jul 18, 2017
i just read some of the top comments.......................this thing is crap huh 
Reply
:iconunikittykiller:
UNIKITTYKILLER Featured By Owner Jul 18, 2017
hey, iv had my headphones for like a week and the speaker and the lights don't work unless it's plugged in. I haven't done any harm to it at all am I doing something wrong? 
Reply
:iconalexself-apocalypse9:
AlexSelf-Apocalypse9 Featured By Owner Jun 1, 2017
What kind of charger cord does it take?
Reply
:iconinvaderlovers:
InvaderLovers Featured By Owner May 23, 2017
my headphones stopped working after a week of using them, close to the end of the first year of purchase the lights stopped working and now on its 3rd year the headphones dont work anymore... the entire left side of them wont work :(. I got these as a christmas present and it makes me sad that this treasured present has deteriorated so quickly.
Reply
:iconazakishimo:
AzakiShimo Featured By Owner Apr 9, 2017  Hobbyist General Artist
I'm extremely having difficulties connecting my wireless cat headphones into the labtop thats window 7~

Can you help me please? :(
Reply
:iconfandomtrashfox:
fandomtrashfox Featured By Owner Apr 7, 2017  Hobbyist General Artist
The wire stopped working on my headphones and now I can't receive music. I haven't found any way to enable Bluetooth/Wireless and my warranty ran out. Is there a way to enable Bluetooth or do I just have to deal with a big black brick sitting in my room forever? 
Reply
:iconthenekomimigamer:
TheNekoMimiGamer Featured By Owner Mar 22, 2017  Hobbyist General Artist
Left ear speaker is out and the right side of the headphones themselves is too
now I can only hear anything out my left ear and it's driving me insane.
I've only had them since early January and now I don't even have the receipt to return them and get a new pair.
Reply
:icontheladysif:
TheLadySif Featured By Owner Mar 8, 2017
One of the earmuffs broke at the juncture where it rotates, is there any service you guys have or anyway i can fix it? The music still plays just fine although the cord has always been a little iffy. 
Reply
:iconnataliedivine:
NatalieDivine Featured By Owner Mar 27, 2017  Hobbyist Digital Artist
I have the same problem too. It broke like two weeks ago and I don't have the warranty. The sound and lights work but the right earcup just snapped when I was trying to put it on. I always make sure to put it on slowly and not trying to force it on my head. I really want to get a new pair because it really hurts me that that one small peice of plastic ruined my whole headphones. And I got this as a birthday present last year so it was working fine for exactly one year. It hurts.
Reply
:iconadosxa:
adosxa Featured By Owner Mar 2, 2017  Hobbyist Digital Artist
Q: Will you ship internationally?
A: Yep! Though shipping prices will be different than domestic orders. We are not in control of how much shipping companies charge.

thats not true Brookstone doesnt allows you to buy the product if you dont live in USA.
I tried almost every page that could allow me to buy the product, found only one on Ebay.Which wasnt that gread coz i would play like 1000 times more than usually, i understand im not from USA and i have to pay more but if product is from Japan not from EU im going to pay crazy money, and product itself is much more expensive.
Im so tired and exhausted from looking for any opportunity that will get me the Headphones.
I remember when they were only prototype and back then i wanted them so badly, it sad that everything is so problematic if you live in EU.
Also the way you can pay is so, i dont know for like rich people? paypal and credic cards only.

Also im 100% sure if i want to buy them from Ebay or amazon, i just want to buy them from original seller.
Will it ever change?
Reply
:iconruiqiusu:
ruiqiusu Featured By Owner Feb 18, 2017
I would like to know how long I need to charge the headphones for, and when I know they that they are fully charged. There is a red light on the top and it is on when I first plug it in but stops after, so what does that mean?
Reply
:iconcomfydoggo:
ComfyDoggo Featured By Owner Jul 30, 2017  Hobbyist General Artist
If someone hasn't answered your question yet, it's 2 hours :D
Reply
:iconzelameh:
zelameh Featured By Owner Feb 11, 2017  Hobbyist Traditional Artist
I lost my mic, and can't figure out where to buy a new one :(
Reply
:iconkisa-kurosaki:
kisa-kurosaki Featured By Owner Dec 28, 2016  Hobbyist Digital Artist
when the headphones are playing music, the vocals are usually inaudible and I can just hear the background music, is there a way to fix this?
Reply
:iconhanadumii:
HanaDumii Featured By Owner Dec 25, 2016
What type of splitter adapter would I need to get for the PC? There are different kinds of adapters. And having the adapter, would that mean I plug the mic into the adapter or just on the headphones? I don't understand it all :') Thank you! 
Reply
:iconlolisflowerghostly:
Lolisflowerghostly Featured By Owner Dec 23, 2016
Hello I just bought these headphones and on the iPad when I listen to music/movies it goes crazy like it pauses and goes to Siri.please tell me what I should do
Reply
:iconalimangaka:
alimangaka Featured By Owner Oct 20, 2016  Hobbyist Artisan Crafter
They send the headphones only in the U.S :( i wish i can have one btw spain ;-;
Reply
:iconastral-latte:
ASTRAL-LATTE Featured By Owner Oct 11, 2016  Student Digital Artist
Can you possibly help me out? I bought a pair of these a few months ago, and they worked great for about two weeks, but now sound only plays out of one side. Not only does the ear cup on the right side not play anything, but the ear shaped speaker on that side is silent as well. I love these headphones, and I would love to get them working well again ;;v;;
Reply
:iconcorvo12:
Corvo12 Featured By Owner Oct 10, 2016  Hobbyist Traditional Artist
Hello! My headphone wire seems to be broken. I can't hear out one side of the headphone unless I kinda twist the wire? Anyway I can get it replaced?
Reply
:iconscereyahadreamweaver:
ScereyahaDreamweaver Featured By Owner Oct 8, 2016  Professional Digital Artist
Can I order them through the Kickstarter still? I only have access to a Canadian PayPal account and would like to buy these.
Reply
:iconevil-coffee-pot:
Evil-Coffee-Pot Featured By Owner Sep 26, 2016
Nexon/Maplestory wants their design back.
Reply
:iconlavenus79:
LAvenus79 Featured By Owner Sep 27, 2016  Hobbyist Traditional Artist
Site your source. Just so you know, :iconyuumei: is the co-founder of Axent Wear and have also collaborated with Brookstone to market these headphones. Unless you have a site source from MapleStory to say otherwise, I only have proof that this was made in false pretenses 1) Designing a patented product in use for Nexon's MapleStory EMS design contest 2) claiming originality to a patented product marked and dated by the original artist

Unless you have a good and solid source from Nexon/Maplestory that Yuumei is a fraud, you do not have the authority to state otherwise.
Reply
:iconchewtoys:
ChewToys Featured By Owner Sep 10, 2016
I absolutely love these headphones <3
 I got mine in store from brookstone the single problem with mine is that the mic doesn't exactly work on the pc :C
Reply
:iconcinnolia:
CinnoLia Featured By Owner Jan 11, 2018  Student Digital Artist
my mic doesn't work AT ALL
Reply
:iconflyingspacedolphin:
flyingspacedolphin Featured By Owner Jul 17, 2016
I purchased a pair a little over two months ago, I've used the mic in the past but just today it stopped working and only picks up white noise. Normally i keep the packaging and instructions for everything, but I am confident that a housemate threw away the box before I could store it. Are there any known fixes or just anything at all I can do?
Reply
:iconlovely12341234:
lovely12341234 Featured By Owner Jun 28, 2016  Student General Artist
I need some help, My headphone are currently being charged and I can't find out when they are going to be done charging. I started to charge them, because one side stopped working. So now there is a red light blinking on the side, will the red light become blue when done charging or something else of the sort? I can't find answers online. Also, I am happy I found the artist!
Reply
:iconkaidatenshi:
KaidaTenshi Featured By Owner Sep 23, 2016
Did all your lights end up working? :)
Reply
:iconlovely12341234:
lovely12341234 Featured By Owner Sep 23, 2016  Student General Artist
Yeah, thanks!
Reply
:iconkaidatenshi:
KaidaTenshi Featured By Owner Sep 24, 2016
That's good! Did you just need to charge it? :)
Reply
:iconlovely12341234:
lovely12341234 Featured By Owner Sep 24, 2016  Student General Artist
Yup! Thanks
Reply
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