CNeko-Chan needs help

@CNeko-chan needs help right away. For some reason she can't the art she submits but her viewers are seeing them on their end. I don't know if it's a bug issue or something but can someone please help her with the issue please. If anyone has the similar problem she's experiencing but manage to fix it please contact her and let her know right away. Here's the links to contact her:

https://www.deviantart.com/cneko-chan

https://www.fiverr.com/cneko_chan/do-art-or-fanart-commissions

https://www.instagram.com/velvarosearts/?hl=en

Please share this journal around as soon as possible.

Thank you 🙏

I just got word back from the DA support team and this is what they say: