Social Educator and Cultural Anthropologist • Hobbyist Artist • Amateur Writer • Forever lost in BioWare's hell.
Don't repost my art, thanks.
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Commissions are OPEN.
I’d prefer not to write about this, but I think I should do it just in case someone is in the same situation.
Almost a year ago, I commissioned Toemiel to draw my Evie Shepard. Everything was perfect, and I loved (and still love) the final piece. In fact, it had been the header and sidebar of my blog since that moment.
This past September, when I saw she was opening commissions again, I decided to save a slot and ask her to draw Luna, the new Shepard I had created at that time. She replied very fast, and we decided she would use part of the resources she had previously used to draw Evie, so that both, together, seem from the same collection. She sent me the sketch, and we agreed on the price, which I paid on September 12. She also told me that the maximum waiting time was two to three months, depending on her availability. It was more than the first time I had commissioned her, but I myself take commissions from time to time, and I know that it’s often difficult to know when you’re going to finish, especially if you have a main job. So I had no problem at that moment.
Two months later, on November 16 I decided to write her to get some news about my commission, to know if she would finish it soon or if she could give me an approximate date. I received her answer the next day, asking me what kind of information I wanted. Finally, on November 20, she confirmed to me that my commission would be finished by mid-December, maybe sooner or later if something changed. So I started to wait again.
December ended (and almost January) without me knowing anything about my commission, and on January 24, more than four months later since I paid, I wrote her again. After two days, I really started to think I’d lost my money because almost five months had passed, but a friend told me that I was still on time. Knowing that there were more people who after several weeks hadn’t received a reply from her either, I didn’t wait more time and I open a dispute with PayPal.
The same day, on January 26, she told me she had problems with her hard drive, she had to buy a new one, but she still hadn’t had the opportunity to transfer the data, but she would finish my commission that weekend or during the next week. But I didn’t hear anything from her again.
On February 12, and before my case was closed automatically by Paypal, I escalated my dispute to a claim, and finally, on February 23, I received the resolution of my case and I got my money back. After more than five months.
Meanwhile, I’ve seen how she continued taking commissions month after month until December without finishing the previous ones. I KNOW there are more people in my situation, and maybe you’re also in time to recover your money.Life happens, and shit happens, but the least you can do is keep your customer informed, especially if they have already pay you. You can’t take someone’s money and “disappear” while you continue taking new commissions and even finishing some that had been commissioned later. That’s my opinion. Maybe it wasn’t much money ($40) but for me, an unemployed person, every Euro I spend trusting someone, means a lot. So please, don’t miss the opportunity to use Paypal in these cases, they can help you.