The Floor is Open - Update and Summary
|5 min read
Recommended Journals
Top Community Feature Requests and Our Responses
In May, we introduced the DeviantArt Timeline as a method of communicating with deviants and providing transparency about what’s planned for our collective future. During the site simplification process that followed, we received a number of comments from deviants asking why we were working on the features presented on the Timeline instead of other things. Many of the features brought up in these comments are ones that have been requested for years. We want to be more transparent about these suggested features, why some of them haven’t happened yet, and why some of them may never happen. These requests are from past Site Updates,
Community Relations Roundtable: Being a CV
Community Week Introduction Ever think about joining the communityrelations (https://www.deviantart.com/communityrelations) team? For this Community Week, I chased down most of the CVs and made them answer some questions about what our role is really like, what type of a commitment it requires and what type of a person it takes to fill the spot well. We apologize in advance for being so wordy, but it's a subject we're passionate about! Now sit back and enjoy the dialogue. :pringles: Who are you? What do you do outside of DeviantArt, and what kind of art do you make? ^Queen-Kitty (https://www.deviantart.com/queen-kitty) Off DeviantArt, I'm just your average girl trying to balance everything I've got on my plate (I seem to
Cleaning-up Site Naming
As mentioned in last week’s Beginnings of Site Simplification journal and the new DeviantArt Timeline, we’ve spent a lot of time thinking about how to make DeviantArt a simplified and unified experience — ultimately leading to increased participation from new and longtime deviants, adding more favourites, comments, and deviousness to the site as a whole. Because DeviantArt has been around for nearly 15 years, we recognize that the site has accumulated a number of terms, words, and names for our various features and functions — some of which have multiple or similar meanings, and many of which increase confusion around
spyed's avatar
By spyed   |   Watch
46 580 129K (4 Today)
Published: July 25, 2015
Update: 

I enjoyed this conversation with you guys a whole lot. It gave me an opportunity to say a lot of stuff I've been meaning to. If you stumble into this post from July 2015, it contains a nice snapshot of where the communities politics were at, and what insights I had to provide for members. 

Thank you guys for being civil, and feel free to link people to these answers:

DA and Mobile Traffic - A Direct Response About the DA Website
DA and Mobile Traffic - A Detailed Dive
The Profile Widgets - What can you tell me about their future?
DDs - Updates to come
DDs - What happened to the footer?
Profile Page - When will it be updated?
DeviantArt Shoes - What happened to them?
Tags - What is the priority?
Community Moderation - What is the future?
Questions from a Senior Member
Community Services - What's the deal with the Help Desk?
What is DA's biggest challenge?
Will you marry me? And Hey, what's going on with the mobile app?
Desktop - Changes to come
Literature - Exciting changes!


Original Post: 

Happy Saturday! I'm hanging out at home, so I thought I'd have an open conversation. Post anything, I'll reply. It's about 11:30am, I'll be in front of this thing for two hours before I go to my god daughters 7th birthday party! Yay! 

If you're wondering what we're up to, check out the DeviantArt Timeline ( www.deviantart.com/timeline/ ) -- It might compel you to ask some questions. Or, if there's anything you've been wondering about, ask! 

Here's some food for thought to get you started about the overall state of DeviantArt: 


Our team focuses on two things that matter most to us, the first is our mission to Entertain, Inspire & Empower the Artist in All of Us. We have tackled this notion to the ground, the root sentiment that's marketable, part of our product, and a direct driving force for our team: We are here to nurture your creative nature.

We take this notion and we use it as a lens to drive forward our goals. Our goals are all based off of growth for core active members. This means people like you, if you're here responding. We have millions and millions of "Spectators" on DeviantArt who lurk and check stuff out, they aren't our focus. Our focus is you. The more members, the healthier DeviantArt is.

This is what fuels the projects that go into the timeline. Each timeline post invites a conversation from the community, we absorb the feedback and we directly function against it. Occasionally we get an incredibly confusing mixed bag of feedback, in those cases we refer to data, and sometimes our own intuition to resolve.

This is DeviantArt, Inc. That's what we do.


We're facing some challenges! Most notably, the world is moving to mobile, yet some of you hate mobile. :) At the same time, it's not a joke. DeviantArt two years ago was 12% mobile, it is now 40% mobile. You could do some rough math and learn that we'll be more than 50% mobile in January of 2016, right around the corner. This means our team is investing heavily in building our android and iOS apps, and soon repositioning our mobile web experiences.

Our rebrand last year allowed us to arrive to Our Story - We did this to help us articulate DeviantArt on smaller screens, bigger screens, new platforms, and beyond. We also did this to help absorb more talent into DeviantArt that may or may not be from the community, but to still allow their unique talents to be applied to DA by understanding who we are more easily. This has been very effective, our User Experience and Product teams have permitted us to function the way that I describe above: Completely transparently on all product builds. It's allowed us to institutionalize listening.

We hope you are feeling these constructive effects, but at the same time we're aware that you're facing issues with the platform (Groups, mobile web, message center, and so on) and we're working on each of those. Feel free to ask about specific stuff.

Anyway, ask any questions I'm here to answer for a few hours today!

:spyed: 

update: I'm heading to that event, but I have absolutely loved sharing feedback directly to you all, so please keep the questions coming. I'll get to them another time just don't be upset if it isn't as immediate as it has been the past few hours. :heart: 
Recommended Journals
Top Community Feature Requests and Our Responses
In May, we introduced the DeviantArt Timeline as a method of communicating with deviants and providing transparency about what’s planned for our collective future. During the site simplification process that followed, we received a number of comments from deviants asking why we were working on the features presented on the Timeline instead of other things. Many of the features brought up in these comments are ones that have been requested for years. We want to be more transparent about these suggested features, why some of them haven’t happened yet, and why some of them may never happen. These requests are from past Site Updates,
Community Relations Roundtable: Being a CV
Community Week Introduction Ever think about joining the communityrelations (https://www.deviantart.com/communityrelations) team? For this Community Week, I chased down most of the CVs and made them answer some questions about what our role is really like, what type of a commitment it requires and what type of a person it takes to fill the spot well. We apologize in advance for being so wordy, but it's a subject we're passionate about! Now sit back and enjoy the dialogue. :pringles: Who are you? What do you do outside of DeviantArt, and what kind of art do you make? ^Queen-Kitty (https://www.deviantart.com/queen-kitty) Off DeviantArt, I'm just your average girl trying to balance everything I've got on my plate (I seem to
Cleaning-up Site Naming
As mentioned in last week’s Beginnings of Site Simplification journal and the new DeviantArt Timeline, we’ve spent a lot of time thinking about how to make DeviantArt a simplified and unified experience — ultimately leading to increased participation from new and longtime deviants, adding more favourites, comments, and deviousness to the site as a whole. Because DeviantArt has been around for nearly 15 years, we recognize that the site has accumulated a number of terms, words, and names for our various features and functions — some of which have multiple or similar meanings, and many of which increase confusion around
anonymous's avatar
Join the community to add your comment. Already a deviant? Sign In
Comments (497)
MichiLauke's avatar
Hi spyed $!

I'm from Berlin/Germany! "Hard Core" in Germany (may be also in other countries) is called the hardest form from pornography. I don't know if you and your staff members are aware of this and if you are conscious that the name "core member" associates to be a member of o porn club or porn site. I'm not prudish but to be associated in this way is real hard core for me! Stop it! Please! I don't like to pay a lot of $$ for DA premium membership and be an associated member of a porn club!

Also "core members" are often called members of a nazi student fraternities. I hope you don't want this meaning also for your paying members $!

Cheers :heart:
Michael
Reply  ·  
spyed's avatar
spyed|Hobbyist General Artist
We certainly don't want either of these two associations, nor are they associations we intended to make what-so-ever. The program is put forward in the English language, and is "CORE" and not "HARD CORE" 

In English, CORE has none of these associations by definition. But we are an international community and so I will bring this point back to our team.

Best,
-- A
Reply  ·  
MichiLauke's avatar
Thanks! Good to know you take care! :hug:
Reply  ·  
ComplacentFool's avatar
ComplacentFool|Hobbyist General Artist
Like most of the comments here, I don't expect to get a response of any kind, especially since I'm not a Core member. However, as part of the Community you claim to "nurture" I do feel I am entitled to ask my own questions and would love an explanation, but here again, I'm just a free member who submits as much as she is able between college classes and a job that helps pay the bills as well as my student loans.


Firstly, I would like to address Core. Probably a topic you're sick of dealing with now, but unfortunately this kind of makes the top of my concern list.
Imagine saving up for car, one that is completely and utterly unique. The price is decent, and achievable if you save up on the side and awesome features are included such as seat warmers, sub-woofer speakers, satellite radio, ect. So after a few months of saving and scrounging, you finally have enough to buy the car, only to return to the dealership and discover that the price has been doubled without prior warning.
Feels kind of like a slap in the face right?

Sadly, that is how the vast majority of users feel right now, especially the ones who have been saving up for the good ol' Premium, only to wake up the next day and discover they can no longer afford it. Right now, I sit in this same boat. Sometimes I have a bit of extra cash to buy points, but it's never enough to buy a Premium membership, and now I doubt it ever will.

I honestly wonder what you hope to achieve with these new outrageous prices that most users still cant afford. e.I. if a user couldn't afford a $30 membership, what makes you think they can afford a $50 one?
And more importantly why wasn't the community told about these changes before they went into effect?
A simple "Hey guys! dA is having a bit of a financial crisis right now, so in order to raise funds and keep our community going strong, we're going to implement some price changes to our Premium package." Unfortunately, you simply changed the game without a single indication or note to the "community" about doing so.

And on top of that, whether you intended to or not, you have successfully managed to offend over half of your free members with your new premium title.

Core.

It probably wasn't your intention, but "Core" makes it sound as if those who don't have a Core membership are lesser or beneath those that do.

Point in case:
Our team focuses on two things that matter most to us, the first is our mission to Entertain, Inspire & Empower the Artist in All of Us. We have tackled this notion to the ground, the root sentiment that's marketable, part of our product, and a direct driving force for our team: We are here to nurture your creative nature.

We take this notion and we use it as a lens to drive forward our goals. Our goals are all based off of growth for core active members. This means people like you, if you're here responding. We have millions and millions of "Spectators" on DeviantArt who lurk and check stuff out, they aren't our focus. Our focus is you. The more members, the healthier DeviantArt is.
So does that mean that because I can't afford a premium that I'm just a "spectator" who isn't part of your focus? Are free members just "spectators" who don't matter now? If so, then you aren't as focused as you claim to be.

I've been on dA for roughly 4 years when you count my two previous accounts, both of which were free membership accounts. Back then the community was much closer and better knit, but now it feels like the admin don't even want to be involved with the users.


Which brings me to my second point; why is it so hard to get in touch with the admin team? And better yet to find one who actually cares enough to post an actual response rather than copy & pasted lines?

You claim the staff(yourself included) "care" about the community, but the way you handle admin-user interactions suggest differently.
Luckily I've never had the headache of dealing with the admins, but almost daily my inbox is flooded with journals of how users are being treated poorly by admins, especially in the case of art theft. When reported, all of the users I watch have gotten some copy & pasted bs that may not even be helpful in rightfully retrieving their art.


Third point: Art theft.

I read the dA staff take on art thievery, about how nothing is truly original, but that in itself is a lie. Yes, you need a base to start creating an artwork, just like building a foundation for a house, but its how you build your house, what you put inside of it, even how you paint your walls that makes it yours, that makes it original. Art is exactly the same.

However, to work with all your heart and soul on something, no matter your art skill or style and simply have someone deface, trace, alter, or even repost and claim that work is not ok. But to justify it with "Nothing is truly original" is even worse.

That's blatant disrespect to the person who spent their time, their creativity, the precious seconds of their life on this piece in hopes of sharing it proudly, only to have it stolen by someone who could care less about the original artist.
The way dA has handled past art thieves is disturbing, enough so that I put my own watermarks on my works so no one else can possibly claim them.
But even with users being able to report theft, hardly anything is done unless a user with a really good reading of intellectual property rights threatens to bring not only the theft to court, but dA as well.
And still, unhandled theft continues to populate your "community" every day.

Does this mean art theft is such a common occurrence that the admin cant be bothered with it anymore?
I can understand taking a few days to get into action, but taking weeks, even months? There's honestly no point once it get to that stage.

I have other concerns, but honestly I feel these are the most dire and deserve answers.
In truth, all of the questions posted in the comments deserve answers. And very few have received any.

I'm not bashing the site, dA is my home at home. It's where I come to interact with like minded people who share interests similar to my own. It's where I post my art for others to see and get their own inspiration from. I'd like to see dA overcome this shit(exactly what it is).
I'd like to see admin and users interacting like we're all on the same level and not some caste system where those on bottom aren't "the main focus".
Slouching about the site and favoriting art is how artists start out, and if you nurture not just the extremely active and paid membership users, but everyone, then this site will truly be the best it can be.
Reply  ·  
spyed's avatar
spyed|Hobbyist General Artist
Listen, I hear you. I see these comments around the community and I know that there are people who share your point of view. 

The community isn't always right, even when a lot of people band together to take issue with something. Just because there's a picket line doesn't mean that picket line is right. On top of this, for me in particular to be a force that bursts that bubble for you isn't welcomed either. So I can't really win here.

So let me lose in truth rather than fry quietly in the corner. 

You're completely wrong about art theft. Our article wasn't the "staffs point of view on art theft" as if we want the world to be the way it is. It's a clearly stated set of documents that help you understand the world you live in. We don't make the laws, we don't control the world even if you believe DeviantArt to be a mighty entity that can cure all ailments. We appreciate you believing in us this way, but it's not always true that we can change the world. But what we can do is educate you. The article written is 100% accurate and true to life. Educational institutions, copyright law professors and highly relevant professionals would back it. 

It is not our policy nor our "view" as you suggest. And this is why you're wrong. You're collectively shooting the messenger, and that's just frustrating for everyone. At the same time, the reaction is warranted. The world artists live in isn't fair, and realizing this isn't fun. 

Meanwhile, matters pertaining to CORE will be addressed, I'll stop short of responding to your comments so that I can let the team at DA do their jobs. 

Cheers,
-- A
Reply  ·  
ComplacentFool's avatar
ComplacentFool|Hobbyist General Artist
Thank you for answering one of my questions. It still doesn't explain the lack of staff involvement with users, but I guess I'll take what I can get. 

Again, I'm not bashing the site, but your "article" seemed to make it pretty clear where this site's faculty lies on the issue of art thievery. If that's not how you meant, awesome! Great! Fan-flippin-tastic! But I would reword what you have written, because from what I read in that article, and from how dA staff are handling the issue, I get the impression that you guys are OK with art theft.

Any who, I think we're done here. I'll be keeping an eye out for that Core explanation.
Reply  ·  
pokyzard's avatar
pokyzard|Hobbyist General Artist
I'm glad to hear that you're working on the app since there are many things missing from it that are on the PC, like notes, badges, groups, forums, polls ect.
Reply  ·  
spyed's avatar
spyed|Hobbyist General Artist
you'll enjoy the update we just submitted to the app stores for approval..

Cheers,
-- A
Reply  ·  
IIWonderWomanII's avatar
IIWonderWomanII|Student Digital Artist
May I ask about DA updates or ideas ?
Reply  ·  
KashimusPrime's avatar
KashimusPrime|Hobbyist Digital Artist
Second time posting here. But I think you should see what your "lawyer" is saying comments.deviantart.com/4/3631…

According to the American copyright law, upon creation, the art we make is ours. And that makes it our here say on what happens to it. If we choose to post it online (such as what hundreds are doing on a daily basis here on your website) your "company" should be listening to our needs and our problems. Not ignore us and sweep us under the rug as if we were dirty laundry.

I should also like to note that one of your staff has failed to acknowledge a block evasion report. So does that mean we can block evade without without repercussions? 
Reply  ·  
spyed's avatar
spyed|Hobbyist General Artist
What is stated there is accurate. 

You might not like it, but if you don't like it then don't shoot the messenger. Instead, be grateful that there is a messenger. You might be running around not knowing..

Read the post again and instead of becoming irate, learn something. I just finished responding to a similar inquiry, might help you to read it also: comments.deviantart.com/1/5488…

Please visit the help desk for help with member issues. 

Cheers, 

-- A
Reply  ·  
KashimusPrime's avatar
KashimusPrime|Hobbyist Digital Artist
Congratulations, that lawyer account is why you've dropped in funds and members. 

You seem to have failed in seeing the part in the comment that I was rejected in a block evasion report ticket by your staff realitysquared who thought I was reporting an art thief. To which the account that was block evading was an account that belonged to one R^2 previously banned. You really need to consider doing something about the lack of quality work from him. 
Reply  ·  
Rajalyoko23's avatar
Rajalyoko23|Student Digital Artist
My only question is this:

Since the rebrand happened, would there be an accompanying site redesign to match the new brand and logo? just curious.
Reply  ·  
spyed's avatar
spyedEdited |Hobbyist General Artist
Of course.

This is what we're focused on. Details to be released soon. Continue to follow the Timeline.

-- A
Reply  ·  
Rick-TinyWorlds's avatar
You probably stopped reading the comments here, but maybe ... just maybe you read this.

I see how you try to interact with your community trough the timeline.
This is a good idea.
You need more good ideas to nurture a healthy community/ customer base.

Inform members about changes at least 2 weeks before
• ask all members - not just people who happen to read this journal - what they feel about the state of the platform
be open to the community

To me deviantART is a great place to have meaningful conversations about your art.
I want deviantART to stay.
Reply  ·  
spyed's avatar
spyed|Hobbyist General Artist
It's remarkable how much effort I see 100% of our team putting towards this, yet the crowd at DA still insists we don't listen.

It's entirely insane..

-- A
Reply  ·  
midnight21's avatar
midnight21Edited |Hobbyist Digital Artist
It's funny. Every time deviantART makes a change, even the slightest, the community ends up in an uproar over it and not use any sense of logic whatsoever. I will admit, some of the changes will take awhile for me to get used to, but it's still the same site i've known for the past 12 years.  As far as the core member price changes goes, that i can understand too due to inflation. It must cost a lot of money for you and the rest of the staff to keep the business and the servers going every month so you need a way to cover that. It seems fair enough to me.

However, I am very concerned for my safety as well other deviants. I still would like to see improvements with the blocking system and make it more like facebook where neither party can see what they post. Yes, it prevents the blocked person from commenting on your page or trying to private message you, but they can still stalk you, which is very much illegal here in the US and anything you post can be used against you in their journals, which causes humiliating journal wars and vicious smear campaigns that can ruin your life. That is also known as defamation and that too is illegal which makes it liable for a person to sue on the grounds of harassment. I know that it will be insanely difficult for you guys to recode the system from the ground up but I hope that this is something you'll consider in the future for every deviant who wants freedom and peace from their abuser.


Thank you for giving me 12 great years on deviantARt. Overall, I think you're doing a great job managing a very large community. Hopefully this mega crapstorm will settle down soon and things will be back to normal again....
Reply  ·  
spyed's avatar
spyed|Hobbyist General Artist
Great feedback, I debate if we want to put up privacy walls as rigid as the ones FB has...

DA has always been an open community, and we want to encourage everyone to feel that they can reach out to anyone else. FB is a social platform that in some instances people use as a community, but there's a fine line here between an online forum and a contact management platform. DA is the former... 

But I do think there's a middle ground, and we're initiating some features in the new version of DA that's soon to be advertised that should permit us to start taking steps in these directions.

I'll keep my ear to the ground for suggestions like this one from members of the community and if the theme continues we'll likely build quite a few more privacy features.

Cheers,
-- A
Reply  ·  
midnight21's avatar
midnight21|Hobbyist Digital Artist
Well if you want to focus on the community as a whole rather than individual problems with abuse and harassment then it's probably for the best. I went through an abusive situation with my ex friend for the past several years and the moment I blocked her on facebook, I don't get drama from her at all. Here I do.... 

At least something is finally being done about it... just not in a way I expected like a ban or something. But if I can manage to keep her from stalking me and viewing my stuff then I would finally be at peace.
Reply  ·  
MK-Fighter's avatar
MK-Fighter|Hobbyist General Artist
I know you're a pretty important guy, and Imma noobody, but I wanted to talk to you!^^
<3.
Reply  ·  
RottenPocket's avatar
RottenPocketEdited |Hobbyist General Artist
In Situations like these I start making accounts in other websites. I know dA is a big beast, but your users need to know what's going on. There has been NOTHING posted about Core and whose stupid decision is was to sneak that one under the table - and in bright orange no less. The Profile Article from Heidi seemed like dA is working around the data issue with everyone making unsanctioned custom profiles and also, I dread to think, an exercise in exclusivity; saying dA can't operate without 'Core Membership' and instead of adding perks you strip them down for those who aren't buying - is dA becoming a sub-only website?! It looks like you're catering for only the very small 'upper class' portion of users.

Which basically rules out a HUGE amount of your users, who may not be professional, financially able (or with any sense of value for money).

I was working on my profile here to be a foundation for both my personal and professional work, but once this sub runs out that's it. If dA keeps down the road I think it is, it's not worth having a presence here...

and what the hell is up with you people removing the report deviation feature???
Reply  ·  
spyed's avatar
spyed|Hobbyist General Artist
Due to the nature of DeviantArt it is quite easy to perceive that there's "a lot of people" who are upset with any given thing, enough so that you could even believe that "everyone" believes the same thing.

You must first of all believe that our team is most motivated to ensure that DA is healthy, and that decisions we make turn out to be better than how things were before. Each decision is likely to affect different pockets of people, and so you will always see the group that's unhappy pool together. The happy group is happy, so they don't tend band together, they just continue on being happy sight unseen.

It is our job at DA to know when a decision we've made is a good one or a bad one. We don't just sort of haphazardly release things and hope for the best. We are actually quite addicted to the outcome of our projects. Woah, what a concept. Would you post a deviation and not check on how well it performed? Are you not the least bit interested to see if it got comments or faves? For us its the same thing, we care deeply about how our releases perform.

Throughout our history we've released hundreds of features, and we've reverted dozens of those. We don't have an ego, we just want what is right for DA. 

If CORE, or any other feature or change for that matter ultimately proves to not to work, or is the wrong determination, or for whatever reason should be reverted - We have a long history of reverting back. So please, don't believe the hype, look at the past.... I'm tempted to have our teams pull together an article of all the changes we have launched and then reverted (dozens!) just so that you can understand how well we do listen.

If we aren't reverting something, chances are it is working. It's just that there's a pool of unhappy people who are not (in commenting terms) balanced by the people who are happy. Again, the happy people don't step up and say things like, "I LIKE IT" to an angry mob of people who don't. You probably wouldn't, either. But you don't have to look far to see evidence of this...  Take a look at the very threads where people are angry, every once in a while there's a post about people saying things like... "I like the new name" and "I don't mind the new price" -- Does the community listen to that person? That person, as it turns out, is actually backed by many others who aren't posting. Try to keep that in mind.

It's a dead give away though when you see long threads and not a single deviant even trying to defend a chance. Often times we find that when this is the case, it actually is true that a feature really isn't working. 

I'll let the team address CORE and the matters pertaining to it, and how it is going since launch since they're planning to do that. But I will say that if it weren't working for the majority of deviants, we'd revert it or change it. 

Cheers to you, 
-- A
Reply  ·  
RottenPocket's avatar
RottenPocketEdited |Hobbyist General Artist
So instead of addressing points made I get a general 'Happy vs. Unhappy' response.

I'm sorry but I disagree, there are going to be just as many 'unhappy' people that don't post as those who are 'happy'. Obviously there are those who are oblivious and compliant which usually makes it hard for a complaint to be heard online. I don't feel like I should care about how a website is managed if it doesn't outright affect me - unless it's a big issue. I seriously ask if the individual concerns of ALL manner of users were concerned or have perks been reserved for the most popular and privileged?

Actually no, ignore this. When I ask for specifics I know I'll receive none, because anything in response holds that person liable.
.

I am not just 'Unhappy'. I'm 'Unimpressed', 'Unamused', and quite 'Dissapointed' in dA.
Reply  ·  
PuNK-A-CaT's avatar
PuNK-A-CaTEdited |Professional Traditional Artist
I think that whoever is running the customer service end of your business needs to learn what Customer Service /is/.

I have no objections to the price rise, I don't care about the re branding, what pisses me off is the fact that there has been no communication. Basic Business 101, INFORM YOUR CUSTOMER BASE.. if you want to lift prices, give a months warning, have a wee sale, do a bit of a song and dance, release a shiny new something to justify the price increase (not the converse sneakers ripoff logo either, rebranding doesn't count, TANGIBLE, not cosmetic) and you wouldn't be getting the mass exodus and annoyance.

I have seen a petition with about 11,000 signatures railing against Core, now that might only be 1% of your supposed customer base (touted to be in the mils), but when you take into account 70% of the customer base is actually inactive, and those 11k ARE active, you just pissed off a massive amount of your potential income, and that's just the people mad enough to bother signing. (Aka the younger, higher use members who can't afford the new price, but would have happily paid the lower month by month premium to have a pretty profile page etc)

This isn't how you run a business. If you keep going the way you are, dA will go under, and that would be a damned shame.

A stealthy personal journal does not address the lack of face time with management, if you want to keep your customers, talk to them, they are the ones using the site, they are the ones who will stop using the site if they don't feel informed or listened to.
Reply  ·  
anonymous's avatar
Join the community to add your comment. Already a deviant? Sign In
©2019 DeviantArt
All Rights reserved