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This news article is a direct response to [this one], as posted [here] as a comment.




They had said before that they would continue to allow people to log in to deactivated accounts so that they can view their purchase history. I don't see it as farfetched that they wouldn't allow people to sign into their accounts at all, especially considering a tweet I got from $chix0r on Twitter, when I posted about seeing things in my deactivated account, along the lines of "You should be glad you can even log in to the account!"

I remember when my friend had his Skype account hijacked. After contacting Skype, they reset his email address on his account to the original, and reset his password. I don't see why deviantART cannot do the same, and put the account back if it were wrongly deactivated. I know that each login and post has an IP tied to it, so they should be able to tell that you were *not* the one who deactivated the account.

They still have not implemented anything that verifies with you when you change your password, and I believe it doesn't when you change your email as well. Instead of working on useless site features, why do they not work on securing up accounts more? Verifying a password change is the most basic thing, and every other site and game I've played does so.

I can understand them giving the response that they have been giving if you don't make any notice of it for a while, but if your account is deactivated and you ask right away about it, they should check into it and give it back to you. I think it's mainly because they don't feel like writing any "Account Reactivating" feature, you know, 'cause they're off making useless shit.

deviantART has a lot of features, yes, but a lot of them are broken. I remember when the Groups Platform was announced as "Finished." It still had a considerable amount of bugs, and really, many of the features still don't work (Ever try to skin a Group Blog? Good luck with that!) I see them coming up with a lot of "new" stuff, such as deviantART Muro. But when the rest of the site runs unstable and has multiple security flaws, that so many people are losing their accounts, something needs to be done about it.

Implementing a 7 day waiting period on deactivations sounds good, but if they were really going to do it, they would have done it by now. They have proven before that when someone calls them out on something, they can throw together a fix. Remember the gender binary, and how quickly they adjusted that? That's because so many people, including many outside sites, jumped their shit. They have a team of people who are designated for quick fixes, they could do that easy. But no, they are too busy going around other areas of the site, making new, incomplete things. I don't even think they release everything in "Versions" either, anymore. Version 6 was a change, yes, but it took a *very* long time before everything was brought to style. Even now, on version 7, some things still look like they're version 4. And what's with all of the changing of the Header bar? Little and little they bring Version 7 up to what it should have been upon release.

Notice in the header bar, the advertisement works marvelously! deviantART is very quick to take your money, I've noticed. You don't even have to have an account to buy things! Yet from what I understand, if you have points on a deactivated account, you cannot do anything with them. Why? That isn't fair at all, especially if your account has been hijacked. deviantART, you're not going to continue getting money from us if you persist in pissing us off.

Aside from the account stealing and deactivations, have they done anything yet about the non-premium members getting viruses from advertisements? I haven't heard about that one in a while, but last I heard, they were working with their advertisement networks to fix that. Not working with them very well, considering how we all got emails about our personal information being stolen by a 3rd party advertiser. Oh wait, you only got that if you're signed up to receive their newsletter, sorry!

I'm really wondering when it will be the day that I go to visit deviantART and Mozilla Firefox warns me that the website is unsafe, and won't let me visit it! Oh yeah, and that's something too. I notice a lot of the time, when the site breaks, it's usually an issue with Firefox only, and I have to sign in on Internet Explorer or Google Chrome to use the site.

deviantART, you want our money, and we will give it to you, but only if you give us a stable, reliable product. And, we expect actual help from your help desk and resolutions, not just to go away.

As we all know, Skype went down a couple of days ago. Did they tell everyone that it must be a problem with their connection or ISP or something? No. They figured out how to fix it right away, and fixed it. They even apologized, and if I read correctly, will be giving us Skype Credit as an apology for the incident. A couple weeks ago, I wasn't able to comment on journals or news articles, and a lot of other deviants weren't able to as well. Turns out it was because they were doing something with Muro, so we could draw on user pages. Well, that's all well and good, but when major site features like that break, do we ever get any apology or anything? No. We just get bitched at.

deviantART wants to run this place like a business? Then we are all customers. And as customers, we expect and want good customer service. From what I've seen out of deviantART, if they worked for my boss, they would have been fired for being rude. I currently am employed making sandwiches. When the order is wrong, we take it back, and we make them a new, correct one, free of charge. I'm fully convinced that if a dA Admin (Mainly the CAE team) were to be working, they would say "Well it's your fault because you saw me put Tomato on it and didn't say anything." and refuse to make them another ;)

tl;dr version: dA needs to start acting professional, and treating us professionally and with respect.

And, they want to bring dA into the main stream. As long as your treating your members like shit, that's not gonna work. All you're going to do is show, to the entire world, that deviantART is where Art meets Douchyness.
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:iconhail-the-oblivious:
hail-the-oblivious Featured By Owner Jan 6, 2011  Hobbyist General Artist
Word.
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:iconkaiyahaato:
KaiyaHaato Featured By Owner Dec 29, 2010  Hobbyist Writer
I don't have too much to say. I like your points, but I do want to say that when I pull up FireFox and come to deviantART, more than 75% of the time it tells me that it is unsafe and tries to ban me from it. (I'm not using Internet Explorer, as I got a new computer. Yay.) I do not know why it does not do the same for you.
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:icongypsyh:
GypsyH Featured By Owner Jan 3, 2011  Hobbyist Digital Artist
I get that same message sometimes and I have noticed that is comes from deviantart.net and not from .com - I was told that the .net is where all of our images are stored. I have no clue if that is the truth or not.
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:iconalecwolfe:
AlecWolfe Featured By Owner Dec 28, 2010
Fair enough Lumi - dA needs to get it's shit together - but (as I said above to someone >.>) a lot of dA is run by the users - so dA itself isn't really responsible for a lot of things. For example, things are beta tested - and that replies on volunteers to break things and tell the staff what they did before anything can be fixed. So much of dA uses the same concept, so when it doesn't happen dA are forced to take responsibility for the users actions/inactions. Not the best idea. But, you're right; flashy features that don't work are pointless.
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:icontymora11:
tymora11 Featured By Owner Dec 27, 2010  Hobbyist Digital Artist
:thumbsup:
I haven't encountered any problems yet, but I'm pretty new. Interestingly, most of the issues I've seen/heard about seem to revolve specifically around a few administrators, to name names, $chix0r and whoever mans the help desk. Several other admins around here do in fact seem willing to at least properly look at complaints.
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:iconsparklum:
SparkLum Featured By Owner Dec 30, 2010
Indeed
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:icon1arcticfox:
1arcticfox Featured By Owner Jan 4, 2011  Hobbyist Photographer
Ditto.
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:iconrainbow-x2:
Rainbow-x2 Featured By Owner Dec 27, 2010
I've only read the first two pages of comments, but I just had to chime in and say I find it funny that only the admins are returning fire :D

In my opinion, though, throwing up a quick fix would indeed solve the problem, UNTIL a better solution can be devised. A proper admin staff would at very least take a hint from a popular news post and make a SLIGHT change in their attitude towards running the public side of things.
Instead of calling him out and whining that their security is just fine, try actually conversing to make positive changes.

Are we debating just to win the argument?
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:iconsparklum:
SparkLum Featured By Owner Dec 30, 2010
Haha, exactly.
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:iconmessageonmypillow:
MessageOnMyPillow Featured By Owner Dec 27, 2010  Student Traditional Artist
seriously? people get firefox get adblocker plus and the ads are gone like come on now some people are actually saying they got a premium membership to get away with them

firefox and the ad on are free downloads that work extremely well -__-
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:icondrmackfoxx:
DrMackFoxx Featured By Owner Dec 26, 2010  Hobbyist Writer
Speaking of bad relations between the staff and customers: how 'bout that 1,000 Deviation Search Limit that was deployed earlier this month without any announcements of any kind for several weeks? There still is no site-wide announcement about the new search limit. Just a Blog post at #HQ.

How about the almost unannounced release of DeviantArt Version 7? There was no site-wide Notice a week or two before that was deployed. Instead, many Deviants were "Surprised" to see DeviantArt suddenly become a slow-running, bug-infested mess in which some site features seemed to vanish. I was online when DeviantArt Version 7 went live. 'Twas not a pleasant surprise for me and I certainly was not alone in this. How many Devious Rejections are there on the News Article for the release of DA V7 as of this writing [link] ? 4790

We get Notices all the time about contests and DeviantArt events. Why do we not get Notices about major site changes like the search limit? Why can't we, the users of DeviantArt, get a Notice a week or two before a major site change like DeviantArt Version 7 is released, filled with information on what we can expect and what is going to change?

I think the staff could save themselves a lot of grief and irate users if they would keep the community better informed of major site changes.
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:iconsparklum:
SparkLum Featured By Owner Dec 26, 2010
To be fair, deviantART Version 7, if I recall correctly, was officially announced in everyone's message center. I do agree that they could give a bit of insight into what's next. They do give the features to Beta Testers to try out, sometimes. However, if you're not a Beta Tester, or they just decide not to share what they're coming up with next, then we're out of luck.
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:iconabstract-mindser:
Abstract-Mindser Featured By Owner Dec 29, 2010
Yes, V7 was indeed announced in both a teaser, and a LATE announcement.

And the Beta testers have remarked that they were ignored during the testing phase.
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:iconsparklum:
SparkLum Featured By Owner Dec 30, 2010
There was a testing phase? xD
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:iconabstract-mindser:
Abstract-Mindser Featured By Owner Dec 31, 2010
Yes.
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:iconsparklum:
SparkLum Featured By Owner Dec 31, 2010
I was joking =P
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:iconabstract-mindser:
Abstract-Mindser Featured By Owner Dec 31, 2010
Oh. :dummy:
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:icondrmackfoxx:
DrMackFoxx Featured By Owner Dec 26, 2010  Hobbyist Writer
DA V7 was indeed announced in everyone's inbox. :nod: However, the vast majority of the community, by far, was not given a warning a week or two weeks in advance before the deployment. This was a major site change and many users were affected negatively. I just wish the staff would be a lot more forthcoming with major site changes that they deploy or that are going to be deployed. 'Tis not hard to send out a Notice like:

DeviantArt Version 8 Release Coming Soon
-What will change? Please read here for more information. :)

...a week or two before the release of such an important update with details on what is going to change at DeviantArt with the deployment of the new version.

Many users feel that there is a growing rift between the community and the staff. From a business perspective, it is a bad idea to make a major change to the way your system runs without notifying your customers in a timely manner. Especially if the latest change is a new limitation, like the new search limit.

I certainly do not hate DeviantArt. Nonetheless, there certainly is a lot of room for improvement here, eh?
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:iconsparklum:
SparkLum Featured By Owner Dec 26, 2010
Agreed.

What they could do is do like Facebook and Twitter just did when they made major revisions to their sites, they allows you to opt-in to the new version before its release so that you could get used to it. Integrate the changes smoothly instead of just making them appear one day.
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:icondrmackfoxx:
DrMackFoxx Featured By Owner Dec 26, 2010  Hobbyist Writer
Ah! That's a very good idea, indeed. :nod:

I really am optimistic about the future of DeviantArt. :) It would not surprise me if I end up making a #DeviantArt-V8-Lovers Group, instead of another protest Group, like #DeviantArt-V7-Haters, with the next version of this site. :laughing:
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:iconsparklum:
SparkLum Featured By Owner Dec 26, 2010
Haha, you should get a jump on that.
Make one for lovers, and one for haters. :iconteheplz:
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:iconcommandereve:
CommanderEVE Featured By Owner Dec 26, 2010  Professional General Artist
But sorry for making another message.

I agree with all what you have said there, a lot of this new stuff his buggy, all the bugs I know of it's silly how long the list is. O_O It goes on and on. But something has to be done, becuase it will only get worse.
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:iconcommandereve:
CommanderEVE Featured By Owner Dec 26, 2010  Professional General Artist
But the thing what I have noticed a lot is that this power to deactivate your account has lead to a downfall, since people can crack into someone's else account and deactivate it, I know a lot of crackers and they have never been banned. But then again banning them does nothing, they can still use a proxy. That's why I think this deactivating account feature should be removed and a anti-proxy should be installed into the DA servers.

Sorry if this does not seem to fit into this article very well, but it's something I really wanted to ask the DA team of.
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:iconfourteenthstar:
fourteenthstar Featured By Owner Dec 26, 2010
First of all, it's no surprise to me to see you all up in this trying to sound self important. Secondly, comparing deviantART employees to sandwich makers is.. well.. bizarre. And pretty lame. Clearly you have zero respect for any one who works at deviantART, not to mention your fellow deviants by spreading this type of offensive drivel. You should be ashamed of yourself for spinning someone elses misfortunes into your own spotlight.

You think some people should be fired because 3 people got backstabbed by others and had their accounts compromised? Just because we didn't make it our top priority to stop everything that we were doing and reverse the deactivation you're suddenly bitching about everything we do? Lame.

I'm not sure what work experience you've had in your life, but I know I've had a lot more than you, purely because of the age difference. I've worked in various jobs including child protection and local government management and I can tell you right now that out of any job I've ever had, that the teams at deviantART work harder, longer and show more dedication to getting things right than any other company that I have worked for. So forgive me if I find your claims for one of my teams (I assume your typo was meant to mean the CEA) to be fired to be nothing short of ridiculous.

Just for the record though, I've already reached out to one of the individuals who was affected by their account being compromised and deactivated. Let's not forget that everyone was pretty happy with the deactivation process (generally) prior to this group being affected. You deactivated one of your old accounts. I didn't hear you criticizing then.

Of course it's really crappy that people have lost their accounts due to systems being compromised. But, we can't be held responsible for that. Try telling your credit card company that you had a keylogger on your account and it was used without permission -- you'll find that they do just as much investigating into that as we do, and if they find evidence that leads to conclude otherwise, they'll hold you responsible for the money that was spent. And don't forget that it's not just their deviantART accounts that have been affected here, but it's us that seem to be taking the main beating over something which could have happened regardless of deactivation or not. Deleted artwork can happen without deactivation. Don't forget that people may have had stored financial details within their accounts. It's this type of thing that should be a harsh reminder to everyone that you should take responsibility to ensure that your computers are secure.

With regard to the people affected in this recent situation, I already provided a response to the community advising that we are going to review deactivation to include a grace period, as well as tightening up our password standard requirements. It's not like we've ignored the situation. We're actually on holiday right now. When we get back from our days off, this will be addressed further.

Meantime, I'm still waiting on a response to a note that was sent to one of the group that have been affected asking for information to be detailed to me in the help desk. As soon as I get that information we'll move forward positively.

Enjoy the rest of your holidays! :holly:
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:iconcavywolfe:
CavyWolfe Featured By Owner Jan 8, 2011
> Secondly, comparing deviantART employees to sandwich makers is.. well.. bizarre. And pretty lame.

You ever heard of a metaphor, chix0r?
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:iconbirdhearts:
Birdhearts Featured By Owner Dec 30, 2010  Hobbyist Traditional Artist
I'm sorry that is is really late, but...

1.) I do not believe that they were trying to sound self important, I think that they were trying to make a point, to let other members what had been happening, especially since a lot of us hadn't known this was going on.

2.)They are absolutely right about fixing everything on DeviantArt, instead of putting in new features which don't work. My search limit, by the way, still malfunctions, meaning it's slow, and I get error messages.

3.) I don't like the fact that I get a ton of viruses from this site, and you guys haven't really done much to fix it... I do have excellent virus protection, but I even so, I dislike having to slow down my computer for it to scan and remove.

4.) You should be ashamed of yourself for spinning someone elses misfortunes into your own spotlight.
What? How did they do so? I thought that they were trying to bring light on the situation.

5.)How does a grace period help those who've already gotten their accounts deactivated? I've known, or heard of, as said before, of many people who have gotten deactivated who aren't even closely related.

6.)It is not bitching. When members have problems with your website, and you won't even give a decent response, or fix, what else do you expect us to do?

I may be a younger member who hasn't been here as long, but I'm still a member of this site. You probably won't respond, but it's nice to know I tried.
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:iconhail-the-oblivious:
hail-the-oblivious Featured By Owner Jan 6, 2011  Hobbyist General Artist
:iconlike-plz:
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:iconchoco2moon:
Choco2moon Featured By Owner Dec 30, 2010  Student General Artist
Agree
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:iconasteroidz:
asteroidz Featured By Owner Dec 30, 2010   Digital Artist
I can't believe I'm saying this but... I agree with you :/
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:iconmystickirby:
mystickirby Featured By Owner Dec 30, 2010
the situation is getting worse

artists like =Kikariz and =Delthero have been threatened with deactivation

I cant shake the feeling that they may go even further
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:iconcommandereve:
CommanderEVE Featured By Owner Dec 30, 2010  Professional General Artist
You it could be possible that it's someone within DA doing all this breaking into accounts.
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:icondrhitpoint:
DrHitpoint Featured By Owner Dec 29, 2010
Clearly you have zero respect for sandwich makers
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:iconsparklum:
SparkLum Featured By Owner Jan 1, 2011
XD
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:iconfourteenthstar:
fourteenthstar Featured By Owner Dec 30, 2010
You've obviously never seen me with the guy who makes my favourite sandwich.
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:icondrhitpoint:
DrHitpoint Featured By Owner Dec 30, 2010
That doesn't have to involve respect :eyes:
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:iconjoysko:
Joysko Featured By Owner Dec 30, 2010
does me make you mayonnaise all over your buns~? :iconhurrplz:
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:iconjoysko:
Joysko Featured By Owner Dec 30, 2010
me = he.
>:C
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:iconhail-the-oblivious:
hail-the-oblivious Featured By Owner Jan 6, 2011  Hobbyist General Artist
lmao epic typo

:pat:
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:iconspandexmarmalade:
SpandexMarmalade Featured By Owner Dec 30, 2010
ASDFGHJKL; :iconlolowlplz:
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:icondametora:
Dametora Featured By Owner Dec 29, 2010
It wasn't just three people, it's not just "this group," it's been many people, many of whom don't even know each other (in fact there's been three new victims since I've posted the article, possibly four), and you don't even know if we've been "backstabbed." Unless there's something you're not telling us?
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:iconabstract-mindser:
Abstract-Mindser Featured By Owner Dec 31, 2010
I recently revived an email that someone used the lost password form on me apparently. (Thankfully, the email was still unread.)

These options really shouldn't be this easy to access.

I'd prefer the deactivation option to be buried in some obscure file (One search, seven clicks, form with blanks with a high tech captcha, and final conformation) instead of being two clicks away from any location on the site main.
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:icondametora:
Dametora Featured By Owner Dec 31, 2010
Agreed.
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:iconabstract-mindser:
Abstract-Mindser Featured By Owner Dec 31, 2010
I was really scared when you got buzzsawed shortly after I conversation with you. :fear:
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:icondametora:
Dametora Featured By Owner Dec 31, 2010
Buzzsawed?
Reply
:iconabstract-mindser:
Abstract-Mindser Featured By Owner Dec 31, 2010
Trying to think of a fresher word for deactivated against ones will.
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:icondametora:
Dametora Featured By Owner Dec 31, 2010
Ah, right, I got it.
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(1 Reply)
:iconabstract-mindser:
Abstract-Mindser Featured By Owner Dec 29, 2010
Oh look, a staff.

Perhaps since you seem to have more Public relations skills than $spyed, you could see about a clear and precise reply to a thread, and throw dA's public image a life ring, and possibly save it.

[link]

That is the thread. Your mission is a simple one of either information revealing, or explaining why not.
Reply
:iconsparklum:
SparkLum Featured By Owner Dec 26, 2010
I never said that you and your team should be fired. I know that you guys do your job, but there is an obvious breakdown between the communication of you guys doing your job and deviantART members seeing that. You could be doing the most amazing job in the world, but it's just not showing at this time to deviants.
I'll also have you know that I do have respect for people who work for deviantART. Apparently people seem to think I hate deviantART now or something, which isn't the case. If I hated dA, I would shut up and leave it. But I give a damn, so I stay. Perhaps it was wrong of me to make an article about something that wasn't directly related to me, but I felt I had a strong enough opinion on the matter to do so :shrug:
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:iconjoshlama:
joshlama Featured By Owner Jan 14, 2011
I just got to this comment thread though another article, and man, I found this ironic.
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:iconsarah-l-b:
Sarah-L-B Featured By Owner Dec 28, 2010  Hobbyist General Artist
:clap: Bravo!
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