Relationships in Business
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TOS - Terms of Service
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Son23's avatar
By Son23   |   Watch
0 7 1K (1 Today)
Published: February 6, 2012
So I'm going to gear this towards people who take commissions and people who ask for commissions, because it IS a business. Let's ignore prices for this question and focus on Business/Customer relationship.

I am curious to know which you would prefer:
1.) Someone who makes absolutely breath taking work who gets the job done on time, but is indifferent towards you who doesn't take the time to really get to know you and build a customer relationship. You know, doesn't really get to know you or why you want this piece or character, to make that commissions unique and special to you.
or
2.) Someone who does professional work, nothing all that spectacular, who is a bit late at doing things, but treats you like a person, takes a personal interest in your work to make that work feel special and that, for some reason, it makes that commission much more meaningful.

I'm just curious on what you guys think about this. Does it really matter? Do you just want it done, or do you want to feel special? Will either choice keep you coming back or no?

Comment and take the poll: son23.deviantart.com/journal/p…

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Go to Commissions Journal for more details.
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TOS - Terms of Service
By commissioning me in any kind of way, you are agreeing to the terms of service below. Any statement can be bound to change if discussed with me, the artist, prior to the commission. I. GENERAL TERMS. Please write in a clear and nice manner. Provide neat references. Not a wall of text. Any ill behaviour will not be tolerated and your commission will be canceled if it occurs. Follow the rules provided in the commission journal, YCH or Adoptable deviation. If you fail to follow the rules provided I have the right to decline your commission. II. PAYMENT All commissions must all be paid in full upfront. The currency accepted is DeviantArt
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Commission Info [OPEN]
~Commission Info~ [08/15] Prices raised, icon animation charging changed.[07/17] Thanks a lot if you are interested, but please don't ask me to tell you when I open! Thanks for understanding!!  General Info: If you want to commission me, [send a note] with the following info:  -Which type of commission;  -Your character ref;  -Any specific details about pose, facial expression, action, etc. you may want to add;What I draw: Pokemon, Animals, Anthro, Humans (anime style/chibi); What I won't: NSFW, Fetishes, Realistic, Offensive stuff, Anything I feel uncomfortable with;Payment via Paypal only!  Terms of Service: I have the right to
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Comments (7)
Roy-Flamaku's avatar
I personally believe that I would rather know who I get to work on stuff I'm paying them for. That's just my opinion, however. I believe that the more I am acquainted with someone, the more likely they are to know what I want and how I want it done. If you are naturally talented and receiving a lot of request, I recommend the first. You get the job done, and you make a profit. You may not get friends out of the experience, but if you are really interested in said person, you will talk to them anyway.
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AniDrewit's avatar
AniDrewit|Student Filmographer
Unless you get swamped with commissions from many different people, you should stick with the personal method. If you can make your customers feel happy and special on this relationship, you can be sure there's a good chance they will come back for more business with you. The only thing you could say about the "being late" part is to give them a looser kind of deadline, for example instead of saying "it will be done in a week" you can say "it will be done in another week or so." You've got other stuff to deal with so people should understand.
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KajiSage's avatar
KajiSage|Hobbyist Digital Artist
Well as one of your customers, I would say I would be more on the lines of the second option. It didn't take long for the commission to be made, and you did a really kick ass job. Treating your customers more like humans than another paycheck is something that will set you apart from the competition.
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sadaharugin's avatar
I pick 1 cause the painting is all ready unique in it's own way and sometimes when people say that they are interested in your work some people fake it and only are really only doing it for the money I gusse what would be the key points that I would look for in a business relationship is honesty on both sides and clear communication
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Kizziesama's avatar
Why not a little of both? You can be personal with someone and professional. It doesn't have to be just one or the other. Considering selling art is business, yes, you have to try to keep a good standing with your client so that they spread your hype through word of mouth, and even come back. Part of doing that is doing work for them that is memorable, to their liking, and timely. It may not be dead on time, but being incredibly late with the work (more so after they've paid you), will make them less likely to come back to you with ideas, regardless of your price being fair or no (that part, I'm saying through being a customer that had to wait a YEAR for a commission I paid for up front, per their request :hmm: Loved the art, it was breathtaking... but it was too long of a wait for it, and too many excuses as to why I had to wait).

As far as "feeling special", having an artist interpret my idea IS special. Do I need to feel like the artist's center of attention because they're working on a piece for me? Nope. But at the same time, being that the piece is going to be somewhat personal regardless, I'd like that they take some notes on the subject they're drawing (color palettes, references if given, etc.), and that should give the piece merit enough :)
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Son23's avatar
Son23|Student Digital Artist
personal and professional were in the same line, but I was using professional as a type of "yea he's really really good at art, but not as good as the indifferent guy who's art is breathtaking."

I am using this as sort of an experiment. I want to see in general what customers want. Do they want it done, or do they want it done and feel special.

I like your point of view =3. I share a similar point of view, but most customers are either one side or the other, and I want to see who stands where.
For me, even if the art is late (not so much as a year, but if he says it will be done next week and it takes him 2 weeks) but he makes me feel like I am valued to him and my work is important, then I will come back.
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Kizziesama's avatar
Hmmm, I would think a good sum of people would be on the same page as you and me. With damn near everyone I've had come to me for commissions, they expect me to treat them professionally, despite knowing them on a more personal, casual level. And in those instances, because they know life happens, being late a day or a week is trivial and pardoned :).

In the manner you're asking, I don't think anyone would want to make a trade off for either one (though, the "indifferent" scenario kinda pans out in to be someone who's a little of both).
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