Terms of Service

Oct 21, 201210 min read

Deviation Actions

Published: Oct 21, 2012

5K Views

Table of Contents:
♥A Few Notes
♥Ordering and Purchasing
♥Communication & Correspondence
♥Payment
♥Shipping/Postage/Customs & Duties
♥Cancellations & Returns/Exchanges
For my full FAQ General FAQ and Bear Care (Updated!)
Terms of Service

A Few Notes

♥All dolls and plush are designed and hand crafted by Laine at Paeoniadrop. They are not meant for rough play and are intended for adult collectors. Often small details can be choking hazards, so they are not intended for children or pets unless specified.

♥All my dolls come from a smoke and pet free home. Please inquire about the piece if you do have a wool allergy. Some pieces do have wool or mohair.

♥Please note that the color might not be 100% the same in real life depending on your display monitor settings. Actual minky colors are listed at the bottom. If the piece is mohair, there may be color variation from piece to piece due to the hand dyed natured of my mohair.

♥When dolls are being resold, I do not give my permission for my images to be used. This is to protect buyers because my original photos cannot represent the current state of a doll being resold.

Ordering and Purchasing:

♥ Only make purchases through a direct Paypal invoice from me. Purchases elsewhere are not from me, and I cannot provide a guarantee.

♥ Orders are taken on a first come first serve basis & I will not duplicate a commission or art doll

♥ Reservations can be made with 10% of the total as the non-refundable deposit. This fee will give you 10 days to make your decision. Afterwards you can pay the remaining 90% plus postage or you can let it go. You cannot reserve it for longer using this method. Please look at the Payment Plan Option if that is what you are interested in.

♥ Dolls & Commission slots are only marked reserved/adopted when payment is received

♥ Orders will only be shipped upon full payment.

♥ I reserve the right to cancel purchases/refuse service. You will be refunded all funds minus the non-refundable funds (ie. If you put a non-refundable deposit down)

Commissions

♥ I will not start work until paid in full.

♥ Once the commission is initiated, the turnover time is 4-8 weeks. I will let the commissioner know if there are any delays, but I have never taken over this time period to deliver a piece.

♥ If you have a specific deadline in mind, please let me know ahead of time. If the order becomes a rush order, you will be looking at 2X the price, but your order is guaranteed to arrive by then. For both artist and commissioner's sake, if the deadline is impossible to meet, I will not accept your order.

♥ Quotes are only valid for 2 weeks. Prices are subject to change after that.

♥ In order to keep both artist and commissioner happy, I reserve the right to artist freedom. I will take your guidelines to heart, but I cannot read your mind. If you have a VERY SPECIFIC image in mind, please consider a First Option instead. It's no obligation to pay if you do not like it.

♥ If the commission is of a custom character, note that I work with minimum of 2 visual references. If there are too little references, I will not redo a doll because you changed your mind about the design. Details of the characters will be discussed and ironed out before the project has started. Once I have started sewing, any changes due to the customer will be made at an additional charge.

♥ Mistakes made on my part (i.e. misreading the description) will be changed at my expense, but if it was due to incorrect/insufficient information on the commissioner's part, changes will only be made at additional cost.

♥ If the custom character does not belong to you, I cannot make it without the original owner's written consent. This is to protect against stolen/misappropriated designs.

♥ I will not reproduce another artist's work. If you like their work, please commission them.

♥ I will not reproduce one of my OOAK pieces. They are OOAK for a reason. I will do a similar color palette or theme, but no direct reproduction.

♥ I will use the finished piece in my portfolio and other social media sites, please let me know ahead of time if this is a private commission or a gift. If it is private, there may be additional fees.

Communication & Correspondence

♥ I am a very responsive person as seen through my Feedback barring sickness. Please do give 24 hours for a reply though and do not spam me.

♥ I will send weekly updates in status and WIP photos if I have them. For immediate update on WIP, please follow me on instagram as paeoniadrop.

♥ Because of my responsive nature, please do not heckle me (even if gently) about the status of your commission. I have a medical condition that can be exacerbated through stress. If you remind me daily about starting your commission or working on your commission, I will cancel your order IMMEDIATELY. You will receive the funds minus material costs. I have demonstrated my excellent work ethic time and time again, so please, do not put my health at risk.

Payment

♥ I only accept Paypal for online transactions and an invoice will be sent to you for no additional charge. All payments are conducted in USD

♥ Payment plans are not offered for all transactions, so please inquire before expecting to use a payment plan. For more information Payment Plan Option [NEW POLICY].

♥ Payment plans must be paid ON TIME. If you cannot make your payment as scheduled, please let me know ahead of time. I will send out a reminder the prior week. If you cannot pay on time, you will not be able to use this option in the future.

Shipping/Postage/Customs & Duties

♥ Shipping costs for all dolls now includes full insurance. I ship through USPS First Class Mail for Domestic Shipments and International Priority Mail for everywhere else. Postage costs 14 USD per art doll (equal or less than 7 inches) for Domestic and 52 USD per 3 art dolls (equal or less than 7 inches) for International mail. For all other orders, prices vary and can be seen at check out in my store.

♥ Orders are shipped 3-4 days after transaction is completed. Holds beyond 1 week will be made at additional charge.

♥ Shipping times are 2-5 business days for Domestic Mail and 6-10 business days for International Priority Mail.

♥ I will ship through FedEx if the customer would like to pay for that service. I am sorry I cannot ship through UPS or DHL because there are no locations in my area.

♥ I will not undervalue an item on custom forms. Custom and duties fees are the responsibility of the customer.

♥ I cannot be responsible for the order once it has left my hands. I provide a tracking number or a customs number. Any claims to be made for lost packages will have to be done through usps.com

♥ NOTE: I have had problems shipping to Indonesia and the United Arab Emirates.

Cancellations & Returns/Exchanges

♥ There is no refund or exchange for a commissioned piece especially for a custom character. If you are not sure if you want to make that type of commitment, please use my First Option, no obligation option.

♥ For premade orders: I do not offer refunds after the order is shipped, but I will offer an exchange. Exchanges must be made within 7 days of receiving the item. The item must be returned fully insured and in its original condition at the expense of the customer. The customer is also responsible for the shipping costs of the replacement order. All custom & duties fees will be deducted from the value of the order.

♥ Other refunds are made this way:

Unshipped premade product: Full refund
Custom Dyed Mohair Kit: No refunds once mohair has been dyed
Commission w/ no materials purchased: Full refund
Commission w/ materials purchase: Funds minus material cost
Commission that has been started: Funds minus material cost minus labor costs
Payment Plan: Funds minus 25% non refundable and transaction fees

For the commissions, I am willing to send the unfinished product and the materials at the cost of the commissioner.

♥ Anyone who abuses this refund system will be blacklisted from my shop

♥ If you cancel a commission, it may impact my desire to take future commissions from you. Please treat it as a serious commitment or use the First Option Program