pyro-helfier

Terms of Service updated as of 07/10/2017

Current Status: OPEN

General Process Information
- The Artist reserves the right to refuse any commission without explanation.
- The Artist reserves the right to change any and all information on this page at any time without warning.
- A brief description of a commission idea must be provided by the Client for review. If interested in possibly taking on the commission, the Artist will provide a general price quote and a contact email for further discussion.
- The Clients following email must contain clear and concise visual references and/or description for review. Discussion about the commission will occur over email. All communication will be written and web-based.
-The artist will then provide a precise quote.
- The artist will provide small size previews of in progress updates for review throughout the process, but full resolution copies will not be sent.
- The Artist's signature and/or watermark must remain on any and all images provided.
-Large scale image will be delivered only after final completed payment.  Layered PSDs will not be provided unless previously discussed and agreed upon.
- The Artist exclusively owns the full rights to the image unless excess compensation and other arrangements have been made. (See "Image Rights" below)

Payments
- Payment will be through Paypal. USD currency only.
- Half payment will be made upfront and half upon completion unless otherwise agreed upon. Full payment up front will be required on projects under $40.
- When sending payment, select the "Service" option. Do not select "Gift".
- Do not send more than the agreed upon amount. Doing so will result in the additional amount being considered a tip.

Deadlines and Edits
- The Artist ensures the Client will receive updates via email on the commission when necessary. Clients are encouraged to check in when they feel it's necessary for updates, assurance or reminders.
- Deadlines, if any, must be decided before work has begun on the commission. Deadline fees for rush orders may apply.
 -The Client is shown a work in progress of their commission to be approved once at each stage.
- Major edits will not be available during the final stages.\.
-  The Client is allotted 2 small edits at review intervals at no charge; additional edits will have an added fee and pricing will depend on amount needed and what stage the work is in.
- Additional works in progress may be shown upon request. The Client may not request multiple works in progress within a day.
- A redraw after the sketch phase will count as a completely separate commission and will be charged as such.
* Major edits are defined as large edits such as repositioning a body part or making large changes to an outfit or background.

Refunds
- A refund may be requested at any time.
- The Artist reserves the right to issue a refund and cancel a commission, at any time, with or without explanation. This could be due to emergencies, broken equipment,  poor communication, rude or inappropriate behavior or the inability to communicate in effective English.
- The refunded amount will be determined by how much work has already been completed. If the Client wishes to cancel their commission during or after the coloring stage they will not be issued a refund.
- The Client will be given what has been completed up until the point of refund.
- Refunds will be provided according to the point above even if the Artist is the one to cancel it.
- Sketch-only images are non-refundable.

Image Rights

- The Artist retains all of the rights to the commissioned artwork, including the right to display the commission on and off of social media, make prints and merchandise as well as promote the Artist's services.
-The client retains rights to their original characters and properties.
- The Client is allowed to make personal prints or merchandise with the image for themself or as a gift.  The client is not allowed to profit from the artwork in any way. This includes but is not limited to the selling of merchandise and/or prints or using commissioned artwork as advertisement for business or persons.
-The Client may resize or crop the artwork to create icons, wallpapers, or other graphics to be used in non-commercial digital format, but the Client cannot alter the artwork itself or have someone else alter the work without the Artist's express written permission. The Client may also upload the artwork to their personal website or gallery, but credit is required, and it must not be any high resolution or unsigned version of the artwork.
- If the client wishes to use the image for commercial purposes an agreed upon licensing fee will be required and a new contract will be made.


The Client must read, understand and agree to all the above terms before entering into an agreement with the Artist. By sending payment, the Client agrees to the above terms.

General Information
- Please note the subject matter in my gallery that I am familiar with to determine whether or not I am likely to accept your request.  I specialize in fantasy, creatures and portraits. I do not draw anime, spiders or explicit NSFW.  Blood and dark themes are ok.
- Displayed base prices are subject to change according to the complexity, difficulty, size and medium of each individual piece.
-Pricing will depend on the commission type, complexity, and amount of detail.  Additional characters  or complicated backgrounds in an image are subject to additional fees.
- If you are interested in my work, for a general quote please inquire via private message.  Thank you.