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I have been unable to access deviantart from my home network for nearly 2 months now ;__;

It doesn't work on any device or any browser in my home
I keep getting "time out" or "connection reset" errors


My internet service provider said there's nothing wrong from their side, so the problem is in my network

I tried restarting router, tried Open DNS and Google DNS but no luck

My ISP said to check proxy settings, but I'm completely ignorant in these ;_;

If someone can help me I would highly appreciate it!
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:iconiandango:
iandango Featured By Owner Apr 22, 2018  Hobbyist Digital Artist
I had the same problem! :(
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:iconhotarunohana:
hotarunohana Featured By Owner Dec 5, 2017
mmm this is a problem
how about make an another user in window maybe
because in another window there will not be a lot of files
then it will work
maybe...
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:iconpluvias:
Pluvias Featured By Owner Dec 6, 2017  Hobbyist General Artist
The problem is not just on my pc, it doesn't work on my phone or any other device as well
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:iconhotarunohana:
hotarunohana Featured By Owner Dec 6, 2017
is it just your account? or the site it self? I didn't understand this point
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:iconpluvias:
Pluvias Featured By Owner Dec 6, 2017  Hobbyist General Artist
The whole site doesn't load through my home network
I'm accessing it now from my college :'3
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:iconhotarunohana:
hotarunohana Featured By Owner Dec 6, 2017
I'm sorry I tried to find solution but I couldn't
hope it works some day ADJ - Himawari Puppy Dog Eyes 
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:iconcrystalwoods:
CrystalWoods Featured By Owner Nov 30, 2017  Hobbyist General Artist
Hey there! I'm not sure if any of this could help, but i will try. ^^;
Are you on mac or windows? And which browser are you using?

Try clearing your history and cache?
Also have you checked your firewall or virus protection to see if it's blocking the site?
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:iconpluvias:
Pluvias Featured By Owner Nov 30, 2017  Hobbyist General Artist
I'm on a windows
The browser doesn't matter because I tried all browsers I have OTL
I did clear those
If firewall was the reason then it wouldn't work on cellular internet ;w; 💔
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:iconuoi100:
uoi100 Featured By Owner Dec 1, 2017
Can you try pinging deviantart.com via Command Prompt?


Command is: ping deviantart.com
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:iconpluvias:
Pluvias Featured By Owner Dec 1, 2017  Hobbyist General Artist
I tried the ping and it worked (I received all packets)
However, when I try Tracert command, I get lots of time outs
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:iconuoi100:
uoi100 Featured By Owner Dec 1, 2017
Do you have another router at home that you can test on?
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:iconpluvias:
Pluvias Featured By Owner Dec 1, 2017  Hobbyist General Artist
I do have one
You think it would be better to switch routers?
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:iconuoi100:
uoi100 Featured By Owner Dec 1, 2017
As long as it doesn't cost you anything, I'd try anything to get this problem fixed.
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:iconpluvias:
Pluvias Featured By Owner Dec 1, 2017  Hobbyist General Artist
You're absolutely right, I'll give it a try
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(1 Reply)
:iconcrystalwoods:
CrystalWoods Featured By Owner Nov 30, 2017  Hobbyist General Artist
hmm,ok.

It said check proxy settings. So under your control panel go to internet settings, click LAN settings and try unchecking use proxy server. See if that works. ;v;
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:iconpluvias:
Pluvias Featured By Owner Dec 1, 2017  Hobbyist General Artist
It's unchecked already ToT
I dunno what's the issue OTL
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:iconcrystalwoods:
CrystalWoods Featured By Owner Dec 1, 2017  Hobbyist General Artist
Ok, that's already unchecked. but check automatically detect settings.

 is your date and time right? Sometimes that can cause issues.

You can check your internet security to see if its restricted  because it thought it was harmful.
Go to internet properties, under the security tab and click sites.

Also, while under the internet properties, go under the content tab, under certificate, click Clear SSL Sate.This is to ensure it's not corrupted which can cause certain sites to not load.
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:iconpluvias:
Pluvias Featured By Owner Dec 1, 2017  Hobbyist General Artist
Thank you so much for the tips
I would definitely try these, however, the website is not working on any kind of device in my home network, so I think they won't make a difference?
The weird thing is, they do work with a VPN, which lead me to think my IP address could be the problem?
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:iconcrystalwoods:
CrystalWoods Featured By Owner Dec 1, 2017  Hobbyist General Artist
Of course! I'm sorry if they do not work.

hmm, it could be possible someone else is trying to access your IP address? That could cause a problem.
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:iconpluvias:
Pluvias Featured By Owner Dec 5, 2017  Hobbyist General Artist
I don't really know, how can I know if that's happening?
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(1 Reply)
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