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Invoice Guide for PayPal

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By onisuu   |   
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© 2017 - 2020 onisuu
reblog on tumblr

screenshots from www.paypal.com

Hello! Since I have received some questions about how to go about using invoices on paypal, I labelled some things from a screen cap of the pages to hopefully guide artists on how to create and send an invoice to their customers/commissioners.

I have a business account on paypal, so I apologize if some of the screenshots look different from what it looks like for a personal account. ^-^

You can hide your address under "My business information": click edit, and under Address, select "Don't show on invoice".

*note* the paypal fee is actually about 4% but I rounded it up to 5% in this guide, because sometimes the fee is a little higher if the customer is outside of your own country so rounding up helps account for those situations. Basically, the take home message is -- increase your advertised prices instead of asking your customer to pay EXTRA on top of what was advertised. It's against the PayPal TOS to make buyers top up and pay the fees as a surcharge on top of a product's price.

reference>> From Section 8 of PayPal User Agreement
"For Purchase Payments, the recipient of the payment will always pay the Fee."

- The artist is the recipient of money from the customer, who is paying for the artist's services.


Also, you can choose to increase your commission prices to even numbers so they look neater and less random. (like $20 instead of $19.73)


Here's a guide to Buying Art with PayPal (paying for a service)
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Comments342
anonymous's avatar
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1BlackRabbit1's avatar
1BlackRabbit1 Digital Artist

Question for artists (especially small scale) which is better personal or business type account in paypal?

lemonuit's avatar
lemonuitNew Deviant

hello! I got my first commission and I only started using PayPal recently. (I do digital art commissions to earn extra cash.) Since my services don't need shipping, how do I "remove" that shipping fee when a customer pays me?

onisuu's avatar
onisuuHobbyist Digital Artist

Hello! The PayPal screen keeps changing lol! But when you make an invoice, there is usually an option to declare that the order doesn't involve shipping. Even if there was shipping, PayPal does not add a shipping fee since you would need to manually charge that to your customer.

So looking out for either a radio button that mentions shipping or a drop down menu ...just click around on the extra options to find it.

XDaniXx's avatar
XDaniXxHobbyist Digital Artist

I decided to do a bussines account becuse i dont want people to see my real name but if its safe if you dont have any own business? Im just a bit scared right know that they can ban me or something >3<

Nintendomain's avatar
NintendomainHobbyist Traditional Artist
As far as I've researched, you don't need to have an official business for a Paypal business account
XDaniXx's avatar
XDaniXxHobbyist Digital Artist

Thank you ♥️

myworking-art's avatar
myworking-artHobbyist Digital Artist
hello! i have a question. should i choose Shipping on process or shipped? i already send the art to the custumer, so should i choose shipped?
onisuu's avatar
onisuuHobbyist Digital Artist
Hi! When you already sent the art to the customer just online, choose "order processed' unless you actually mailed it to the customer, in which case you would choose "shipped" 
myworking-art's avatar
myworking-artHobbyist Digital Artist
oh ok. thank you so much ^w^
ShynmeiArt's avatar
ShynmeiArtHobbyist Digital Artist

Hello! I found this only right now.. and i need to say to you a big thanks! I just need to understand one thing: After the costumer has paid my commission, and i send to him the tracking infos (with ''no shipping required''), what happens? I mean.. he need to confirm that he received my commission or not?

Shiise's avatar
ShiiseHobbyist Digital Artist
Hello. I have a business account and I followed your steps in sending an invoice. It worked when I got commissioned first time. A few months passed by when I got commissioned again. But this time, my commissioners cannot send me their payment. There must be something wrong with my account. Since I'm not used to online transactions and etc, I can't fix it on my own. Will you help me?

Paypal Error by Shiise

They also tried sending me the money directly without the invoice, but it still said error.  
RielZero's avatar
RielZeroHobbyist General Artist
I think this has to do with their account being limited, or yours. You may have to look into it since it mentions government regulations.
Does the commisioner use blocked words in their note? that could also be the issue.

hope this helps in the future (seeing that ur comment is old ;w;)
Shiise's avatar
ShiiseHobbyist Digital Artist

Thank you so much for replying my question/s. Yes, I just found out recently that my account has been limited due to the choice of country. I haven't noticed that when I set up my account, I forgot to choose my country correctly. It automatically chose the first country on the list. It is my fault.

What I want to do now is to close my current account in order to open a new one. However, I need to withdraw the remaining balance to close the account but can't because I need to link a bank. The problem is, I don't have any inter/national bank account associated with the country depicted on my paypal acct. that can be linked. Is there any way I can contact directly the paypal for help to resolve this case?

RielZero's avatar
RielZeroHobbyist General Artist
I think you can actually call their service?
Shiise's avatar
ShiiseHobbyist Digital Artist

Oh I can? I'll try looking for it. Thank you :)

Unrequited-Art's avatar
Unrequited-ArtHobbyist Digital Artist
Hi, so I got commissioned for $2 (it doesn't need invoice right?) but it's been 3 days and still on hold. Do you know what might have cause this? It's telling me that an order may not have been received by the commissioner via shipping... also how do I avoid that?
onisuu's avatar
onisuuHobbyist Digital Artist
Hi! The money could be on hold if your PayPal account is still new, has had fewer than I wanna say...20 transactions? You can message PayPal on their contact info page and ask about it and they can give you the reasoning~ :) 

I use invoices to avoid errors about shipping. When i finish the art commission, I can choose 'order processed' which doesn't require shipping info to be inputted 
Unrequited-Art's avatar
Unrequited-ArtHobbyist Digital Artist
Okay thank you :) 
tuxdemonz's avatar
quick question! I want to make my paypal a business account so that people don’t see my real name, but when I was creating it, it said something about putting a "legal business name" and addresses and such... is there something specific that you need to put in there? and I assume paypal won’t care if I just use the same address as I put in when signing up?
onisuu's avatar
onisuuHobbyist Digital Artist
Hi!! I just put my own address for the business, and the business name is what will be displayed to your customers :D 
tuxdemonz's avatar
ah okay!! so it doesn’t really matter what the business name is?
kaiden1389's avatar

In the invoice there is an option to add a subtotal, what is the invoice discount? Can I just check it off without any problems? Also for the due date, is it okay to leave it as "no due date" if the customer doesnt ask for one? For cc under then billing information you can leave that blank too right (sorry for all these questions, I want to be careful :,D)

kaiden1389's avatar

Thank you very much! Also (sorry more questions D: )When commissioning, how does the invoicing work if the commissioner pays half and then the other, do I give them 2 invoices? or...is there a way on the invoice to add on payment

onisuu's avatar
onisuuHobbyist Digital Artist
I don't use the subtotal, it usually just auto-fills with the sum total of all the items you've added to the invoice~

Invoice discount? Hmm~ I just see "allow partial payment" with a checkbox beside it. You can check it if you'll accept the payment in portions, rather than in full payment.

You can definitely choose no due date if you want! Usually, you as the seller chooses the due date, not the customer. ^^

Yes, leave cc blank unless you want to send the same invoice to another person. Like for emails~ ^^
anonymous's avatar
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