hello! How long have you been waiting for your order? And did the artist give you an expected timeframe for the art to be done? Have you commissioned other artists before?
ok, let's say it's been 2 months and no contact from the artist about your commission progress:
First option is contact the artist - find out if they are working on the order right now and need an extension on time, or if they have not started yet and you can request a full refund on the order - they should not have spent the money received for the commission, until AFTER they did the work...so, a full refund should be not a problem at this point. However, if they started on the commission already, you may request a partial refund, depending on how far they got.
Second option - after trying to contact the artist and they do not respond within a few days (and the account still looks active - the artist is making new posts, or adding new arts to their favourites, etc) then go on paypal and you can request a refund there too. I think you go into the transaction where the money was transferred, and there is likely a refund option. You should have proof of the commission being accepted by the artist and the expected time when the art is to be finished, or at least some indication of the service not being done in a timely fashion.
I hope you'll be able to either get your art finished or a refund! ^^ ))
future tips for commissions:
- ask the artist upfront for a timeline on when you can expect the art to be done. This way, you know you should check in if you're waiting past that time.
- you can always message previous clients of the artist and ask them how they felt about the service they got - was the artist easy to communicate with, worked in a timely manner, were they happy with the art they received? etc. ^_^
Just like in the workplace, it is okay to do reference checks and see what other people have to say about someone they've worked with.
- commission artists who seem to be posting regularly, or have multiple channels for you to reach them at. This way, if you can't seem to get in contact on one site, you can reach out on another platform as well~