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Buying art with PayPal by onisuu Buying art with PayPal by onisuu
text description last updated: Nov.10.2017
Added an Invoice Guide!
Invoice Guide for PayPal by onisuu
my commission journal >> commission info | closed 

To fellow artists: Alternatively, you can make it easy on yourself and customers by sending an Invoice!
You can create a template invoice just for commissions. I like to add a detailed description to describe what type of commission the customer ordered, and I enter the price under "Amount Only" (rather than number of hours, items, etc)
Note: After completing the order, go log in and click on the detailed page for the transaction. There is a link for "Edit tracking info". Click that. Then choose "Order processed/service rendered" on the first line.
This shows YOUR confirmation that you did your job that was paid for. Please be honest. 

Guide for paying via PayPal App

You can view it here by ninthform! Thank you!

When buying art commissions, choose "Pay for goods or services"

so you and the artist do not get in trouble from PayPal. Art commissions are considered a Service. The Friends/Family option is for gifts, or possibly refunds/partial refunds since you are not expecting a service in return for those transactions.

Under "Your Shipping Address", select "no address needed"

because you are getting digital art online, not something delivered to your house. If you are getting the original art mailed to you, still choose no address needed and give the artist your mailing info via private message. The artist may adjust the service fee to include the cost of postage if they choose to do so. If you are the customer, please ask your artist if they will pay for postage or add a fee so you know what's going on. :D



Dear artists:


You can use this handy site to determine how much money you will be receiving, after paypal fees are taken out.
salecalc.com/paypal
- enter your commission price (ex. $25)
- choose your preferred currency (ex. CAD)
- choose "international or cross-border" so the fee estimate accounts for international customers
- the number you see is approximately how much money you will receive after the fees are taken out. (ex. When your customer sends you $25, you will receive $25 minus paypal fees)

Easy way to incorporate the fees into your price:
Just take the amount you want to earn (X) and multiply that by 1.05. Then round that number up to the nearest dollar or half dollar.
Use this final number as your advertised commission price!


IMPORTANT: ARTISTS ARE NOT ALLOWED TO MAKE CUSTOMERS PAY EXTRA TO COVER PAYPAL FEES. 
example >> If you price a chibi at $40 in your commission info (and no extra charges are needed for extra details or complicated designs, etc), then your customer will send you exactly $40 through PayPal (unless they choose to add a tip). It is against the PayPal user agreement to make customers pay $40 + an extra amount to cover paypal fees.
What you CAN do is price your commissions so you will receive the amount of money you want after the fees are taken out. This means raising your prices in your commission information. The difference here is that you are advertising your commissions at the TRUE prices that customers can expect to send. You are not asking customers to pay extra (for the sole purpose of covering PayPal fees) on top of what was advertised, since you already incorporated all that into the commission price.

reference>> From Section 8 of PayPal User Agreement
"For Purchase Payments, the recipient of the payment will always pay the Fee."

- The artist is the recipient receiving money from the customer for a purchase of their artistic service.
- By using PayPal, you have agreed to follow their User Agreement, and failing to do so can allow them to shut your account down, so please do your best to avoid that. :D



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screenshots from www.paypal.com
Add a Comment:
 
:icongequibren:
Gequibren Featured By Owner Sep 3, 2018  Student General Artist
This very helpful ! thank you :)

I have a question, probably answered in one of the 22 pages of this journal, but I haven't see it all.

You said: "If you are getting the original art mailed to you, still choose no address needed and give the artist your mailing info via private message."

Why is that? is there some problem with this "Your Shipping Address" option?
Reply
:icononisuu:
onisuu Featured By Owner Sep 3, 2018
you can use the shipping address option, but you probably need to provide a tracking number for the shipment as well. It's up to you :)
Reply
:icongequibren:
Gequibren Featured By Owner Sep 4, 2018  Student General Artist
Yeah, but is there a problem with that? why don't you recomend that option?
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:icononisuu:
onisuu Featured By Owner Sep 5, 2018
Honestly, I forgot I even suggested against it cause I didn't update this post in a long time. I like to keep things simple so using the fewest options possible in any service is my own preference. If you want to use it, you can do so
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:icongequibren:
Gequibren Featured By Owner Sep 5, 2018  Student General Artist
Ah OK, thanks :)
Reply
:iconthenewerrui:
THENEWERRUI Featured By Owner Jul 15, 2018
What if I purchase a digital commission through PayPal and the artist doesn’t come through? What are my options? 
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:icononisuu:
onisuu Featured By Owner Jul 15, 2018
hello! How long have you been waiting for your order? And did the artist give you an expected timeframe for the art to be done? Have you commissioned other artists before?

ok, let's say it's been 2 months and no contact from the artist about your commission progress:

First option is contact the artist - find out if they are working on the order right now and need an extension on time, or if they have not started yet and you can request a full refund on the order - they should not have spent the money received for the commission, until AFTER they did the work...so, a full refund should be not a problem at this point. However, if they started on the commission already, you may request a partial refund, depending on how far they got. 


Second option - after trying to contact the artist and they do not respond within a few days (and the account still looks active - the artist is making new posts, or adding new arts to their favourites, etc) then go on paypal and you can request a refund there too. I think you go into the transaction where the money was transferred, and there is likely a refund option. You should have proof of the commission being accepted by the artist and the expected time when the art is to be finished, or at least some indication of the service not being done in a timely fashion. 

I hope you'll be able to either get your art finished or a refund! ^^ ))

future tips for commissions:
- ask the artist upfront for a timeline on when you can expect the art to be done. This way, you know you should check in if you're waiting past that time.
- you can always message previous clients of the artist and ask them how they felt about the service they got - was the artist easy to communicate with, worked in a timely manner, were they happy with the art they received? etc. ^_^
Just like in the workplace, it is okay to do reference checks and see what other people have to say about someone they've worked with.
- commission artists who seem to be posting regularly, or have multiple channels for you to reach them at. This way, if you can't seem to get in contact on one site, you can reach out on another platform as well~
Reply
:iconthenewerrui:
THENEWERRUI Featured By Owner Jul 15, 2018
Thank you!
Reply
:iconlucymidnight96:
Lucymidnight96 Featured By Owner Jun 30, 2018  Hobbyist General Artist
Hi I'm new to using paypal for comission/comissioning
If i get an invoice and i want to pay the artist for the comission, and it says "shipping adress" should i send payment to the artist instead of responding to their invoice?
Please help...
Reply
:icononisuu:
onisuu Featured By Owner Jul 1, 2018
hi! you should pay using the invoice you received ~ all invoices will show shipping address of both the sender and the recipient as part of the layout. 
Reply
:iconrei-kaa:
rei-kaa Featured By Owner Jun 13, 2018  Student Digital Artist
I have a question.. what if my commissioner chooses the address option ?   
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:icononisuu:
onisuu Featured By Owner Jun 13, 2018
you can refund the transaction and aak them to send it again with the address option unchecked.


or make it easier for yourself and send them an invoice - you can mark the transaction as 'service rendered' after you finish the transaction by 'adding tracking info' when you click on the transaction in paypal.
Reply
:iconrei-kaa:
rei-kaa Featured By Owner Jun 13, 2018  Student Digital Artist
So the only way is to refund my commissioner and then set up everything right? Since I don't want to get into trouble I will do it correctly.. D:
Reply
:iconrei-kaa:
rei-kaa Featured By Owner Jun 13, 2018  Student Digital Artist
I see ! I think I will go for the second option, I will go figure it out :)
Reply
:iconloneshadowyfigure:
LoneShadowyFigure Featured By Owner May 26, 2018  Hobbyist Artist
Are there any fines for buying art with paypal?
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:icononisuu:
onisuu Featured By Owner May 28, 2018
Do you mean fees? Yes, the seller loses a portion of the money that is sent to them as part of paypal's fees. It is approximately %5 of the amount that is sent, and the percentage tends to be less when the amount is greater~

As the buyer, those fees should not come as an additional amount on top of the commission price that they pay. Sellers are supposed to advertise their prices that already account for the fees~ not adding them as an extra amount ^_^
Reply
:iconloneshadowyfigure:
LoneShadowyFigure Featured By Owner Jun 10, 2018  Hobbyist Artist
I heard you could use gift cards on Paypal as well is that true?
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:icononisuu:
onisuu Featured By Owner Jun 10, 2018
yeah, you can load the gift card balance to your paypal account apparently!
www.paypal.com/us/webapps/mpp/…
Reply
:iconandreis98:
andreis98 Featured By Owner Mar 7, 2018
Hi!! 
I have a question, how do I calculate the fee of paypal when I send an invoice? 
thank you for the tutorial !!
Reply
:icononisuu:
onisuu Featured By Owner Mar 7, 2018
hi! I calculate all the fees and put that into the listed prices in my commission journal so i don't need to calculate each time someone orders ^_^
You can take the amount of money you want to receive and multiply that by 1.05 to get the final Listed Price which you advertise to your clients. ^_^ You can round the numbers so it looks nicer (not so random like...$11.32 becomes $11.50 XD) 

I use 1.05 because depending on whether the client is from same country or different country as I am in, the fee can fluctuate a bit. Having a 5% mark up ensures I will get the amount that I want to receive every time, even when the fees are more than usual for a specific client. 
Reply
:iconandreis98:
andreis98 Featured By Owner Mar 9, 2018
okay, thank you so much for the help ^^
Reply
:iconpastelaine-art:
pastelaine-art Featured By Owner Feb 24, 2018  Hobbyist Digital Artist
is this better than using the "paypal.me" method?
Reply
:iconbluesidearts:
BlueSideArts Featured By Owner Feb 15, 2018  Student Digital Artist
i also have a question! ive seen two conflicting sides about whether a personal or business account is best to use for commissions. on one hand, personal accounts dont let you hide your real name which is what i like about business accounts, but apparently business accounts need you to verify your 'business' as one?? i currently use a business account for taking commissions at the moment, but now im seeing it's better for commissioners to use personal accounts. if premier accounts still existed i wouldnt be having this internal conflict lol. i just wanna make sure im doing everything right so i wont get in trouble.
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:icononisuu:
onisuu Featured By Owner Feb 15, 2018
hi! I made my acct into a business one like 2 years ago so I don't completely remember all the steps, but for verifying the business account, i put down my home address and my account was already linked to my bank account so there wasn't really any additional hoops to jump thru when changing personal -> business account. 
You can stick with either type of account.
I used a personal acct for commissions for 2 years prior to switching. Both types are fine. ^^ I mostly recommend sending invoices to your customers instead of relying on them to send you money 
Reply
:iconbluesidearts:
BlueSideArts Featured By Owner Feb 15, 2018  Student Digital Artist
ahh okay! thanks so much. 
Reply
:iconrandomsplashes:
Randomsplashes Featured By Owner Feb 13, 2018  Hobbyist
Just a quick question, when artists send an invoice, does the invoice automatically allow you to pay the $$$ to the artist? or will you have to follow this layout still?
Reply
:icononisuu:
onisuu Featured By Owner Feb 14, 2018
when artists send an invoice, itwill be for X number of dollars which will be taken from your account when you click "pay" ^_^
Ex. Invoice says $25 CAD, then $25CAD will be taken fromthe client's account once paid. The artist will receive $25CAD - paypal fees (approx 4.5% of the total amount paid)
Reply
:icon7swords7lives:
7Swords7Lives Featured By Owner Feb 7, 2018  Hobbyist Writer
And this is it? It's just this easy? (New soon-to-be commissioner)
Reply
:icononisuu:
onisuu Featured By Owner Feb 8, 2018
yep, just be sure to send the right currency and I'd check with the artist what amount they want you to send. Some artists will send you an invoice to your paypal email and you simply click "pay"
Reply
:icon7swords7lives:
7Swords7Lives Featured By Owner Feb 8, 2018  Hobbyist Writer
Got it. Thanks for replying:)
Reply
:iconnudelove69:
Nudelove69 Featured By Owner Feb 7, 2018
I'm planning on commissioning at some point this year, how safe is paypal when using like a credit card?
Reply
:icononisuu:
onisuu Featured By Owner Feb 8, 2018
As long as you keep your password tough to guess and secret, then paypal is as safe as any other online transaction method ^^ 
And be sure to always keep track of your credit card transactions. if anything looks suspicious, call your credit card company to report unauthorized use. I haven't had any problems in the past 4 years of using paypal
Reply
:iconapocalypsedunk:
ApocalypseDunk Featured By Owner Feb 6, 2018
If you added a Visa Gift Card on PayPal, could you send $25 of that to a artist?
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:icononisuu:
onisuu Featured By Owner Feb 6, 2018
hi, I'm not sure about adding visa gift cards~ you'll have to email paypal to find out about that ^^
Reply
:iconapocalypsedunk:
ApocalypseDunk Featured By Owner Feb 6, 2018
Gosh darn it
Reply
:iconvynru:
Vynru Featured By Owner Jan 7, 2018  Student Digital Artist
Hello! Thank you so much for this tutorial. It's really helpful. But I had question. How does it work with people withdrawing money they've sent me, and how do I avoid people from doing that? Since that'd basically be just another way of scam.
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:icononisuu:
onisuu Featured By Owner Jan 17, 2018
ah, what you are referring to is a chargeback, where someone has paid for something and then files a claim as if they didn't get what they paid for so they get their money back.

There's not really a sure way to prevent it from happening. You have to use your judgement when accepting orders from clients.
Look at their profile, see if they have commissioned other people before. If they have, you can ask those artists what their experience was like, working for that client.
You want to be on lookout for clients who are pushy to get their art quick, or they change their minds a lot about the order, or people who insist on paying AFTER receiving the art. I also don't like taking payment from people who use their parent's paypal accounts or someone else's...because what if the real owner of the account didn't give permission to the client...and then they file a chargeback...it's just more risky in those cases.

Usually, someone who has a deviantart account that is older than 1-2 years is less likely to do scams on artists than someone who made a new account and doesn't care if their account is banned or deactivated by deviantart following scam reports against them.

My  process for orders is to charge the full payment upfront before doing the order and tell the client WHEN they can expect the order to be done. If I say it'll be done in 7 days, I make sure I stick to my word. If some kind of unforeseen delay happens, I tell my client as soon as possible and give them an updated time of when to expect the finished art. If I don't think I can do the art any more, I'll send them a refund, or partial refund and the work I have finished.

Treat your customers with respect and consideration and they usually will do the same for you. If you feel uncomfortable with a client, then don't take their order or cancel the order and refund the payment. It's up to you to continue to work with someone or not. :D
Reply
:iconvynru:
Vynru Featured By Owner Jan 18, 2018  Student Digital Artist
This was incredibly helpful! Thank you a lot. I'll make sure to follow your advice when I ever open commissions :D 
Reply
:icononisuu:
onisuu Featured By Owner Jan 20, 2018
aw you're welcome! :D
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:iconsunbun2:
sunbun2 Featured By Owner Dec 30, 2017  Hobbyist
hey so i was about to let my customer know i was sending an invoice for a commission and they sent me payment with this method with "commission from deviantart" in the notes. i've heard rumors that putting website names such as deviantart and furaffinity could possibly get your account frozen. i refunded the amount and sent an invoice after, but will it still effect my account?
Reply
:icononisuu:
onisuu Featured By Owner Dec 30, 2017
Hi! I haven't heard of cases where ppl's accounts got frozen over website names. I think it's good to cancel their payment and just send the invoice like you originally planned to. This way, you can eliminate unecessary info in the notes/memo sections. Personally, I put the date when the order was made and the estimated time of completion (within 14 days of receiving payment) and in the memo of the invoice, I put username da/tumblr/etc so I know which website the customer is on.
Reply
:iconsunbun2:
sunbun2 Featured By Owner Dec 30, 2017  Hobbyist
okay thank you so much! from other people i've heard that this was an issue but maybe it was only on the end of the people paying and not the seller? apparently, or at least it used to be, the reason for this was because paypal automatically assumed that these people were paying for adult content against paypal's rules. words like "furry" were apparently blacklisted as well
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:icononisuu:
onisuu Featured By Owner Dec 31, 2017
oh yeah, I heard that you shouldn't specify R18+ type of work in the note section - but I didn't think paypal would automatically assume deviantart refers to those kinds of works.
In any case, when you send your invoices, you can control what gets put in the memos/notes sections. So that should make things easier and less messy for both you and the customers hehe ^_^
Reply
:iconberserker79:
Berserker79 Featured By Owner Oct 29, 2017
Thanks for the detailed information, just what I was looking for! :)
Reply
:iconmakaylafashion:
Makaylafashion Featured By Owner Oct 28, 2017  Hobbyist Digital Artist
So, I'm planning on doing traditional art and sending them in the mail. Should the customer still put in their address or not put in the address and add it in the Special Instruction area (or through email, etc.)?
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:icononisuu:
onisuu Featured By Owner Oct 28, 2017
hi! i suggest doing the correspondence about address via email and just follow this guide the same way whether you are mailing the art or not. (goods and services, no shipping address needed)
Remember to incorporate the price of stamps/postage into your commission prices if you want the customer to cover those costs.
Reply
:iconstarrbunny:
starrbunny Featured By Owner Edited Oct 17, 2017  Hobbyist Digital Artist
not sure if i did it exactly right??  i normally just send it normal way of good or services
Reply
:iconguro-qu:
Guro-qu Featured By Owner Sep 25, 2017
I've a question ! I'm thinking about upgrading my personal paypal  to a buissness account 
www.paypal-community.com/t5/Ab…  & pages.ebay.ca/help/buy/questio…)

However, it tells me that there is a chance of me having to show my drivers license, buissness card stuff etc and whatnot, however I dont own any of those ? 

"You will be required to provide your SSN (or EIN) and you may have to make choice as to what type of business you are.  (Sole Proprietorship will work if nothing else.)   And it's possible PayPal can ask for additional proof of ID in the form of a Photo ID and a Utility Bill.  It's also a very good idea to link and confirm a credit credit card which serves as additional proof of ID and a backup funding source.   Note, if you now have a Personal Account that's verified with both a bank account and credit card, that will make upgrading to Business Account easier."

So I'm really.. not sure, what if I want to upgrade, cant provide said documents and need to cancel is this possible or am I losing my account with that ? 
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:icononisuu:
onisuu Featured By Owner Sep 25, 2017
hiya! For me, I upgraded my personal account to business account with just clicking a few buttons, no extra ID needed to be submitted.

Note that if you change to business account, you won't be able to change back into personal account. Though I don't really see any reason to switch back. The accounts summary page, I recall, looked different when I upgraded, but it was not hard to get used to.
 
I don't think paypal will close your account if you are unable to upgrade to business account for any reason ^^ You'll just continue to have a personal account if upgrading doesn't work out~
Reply
:iconguro-qu:
Guro-qu Featured By Owner Sep 25, 2017
 Thank you very much for clarifying this !! ;__; I was afraid I need to have papers on hand I dont have >//<
Also, one little question though, you did this with the option the link I included provided right ? Or where did you find the option to upgrade ? >< Sorry again if this is bothersome or common sense, but I really want to be 100% sure T v T 
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