Update: I submitted a comment that basically boiled down to "Africans are lower IQ than Europeans" (exact text not quoted so it can't be searched) to Help Desk and was told this isn't a violation of current policy. I've been told that the exact text of this policy isn't available, but the etiquette policy, which is, explicitly states:
"We must insist that you refrain from comments which are racist, bigoted, or which otherwise offensively target a philosophy or religion. In addition we ask that our members avoid making offensive remarks based on gender or sexual preference and that you do not make any remark, comment or critique which is intended to be a direct insult to an individual, group, or genre of artwork. Hate propaganda is met with zero tolerance. Comments which are overly aggressive, personally insulting or needlessly abusive are also prohibited."
What the actual shit, Wix. Delete this part of the etiquette policy at the very fucking least. I'm not impressed by the lack of transparency around the policy in general, although it is more consistent with other large social media sites.
If you poke around in the forums - even Help With Life - you don't have to look that far to find someone saying something that is objectively bigoted.
But - and this is the reason I took the original journal down - it's much harder to say if da sees this as a problem. For a first offense, they're not going to ban, they're going to warn, so there might be more going on than what we see, and there's also things like suspensions, etc. which are again not obvious.
That said, there are a few things da (as in, the highest level staff, so Wix admins now) hasn't done, which makes me continue to be reluctant to support their operations financially (although most of the community is kicking a lot of ass so I'll happily futz around with you all).
A. Make reporting easier. It's easy to report a journal/deviation so clearly overwhelming the Help Desk is not that much of an issue. I don't care if it takes three months to get a response, but you shouldn't have to click and backtrack through 18 random ass help desk pages to report someone who has anti Semitic imagery on their front page or is posting unironically about wanting a "final solution".
--> Tried the new HD, it actively (maybe unintentionally, maybe not) discourages reporting of generic hate speech. I ignored the guidelines and put in a report, we'll see what happens.
--> Got back a response asking me to report the comment as spam, except you can only do that on a thread that isn't yours if you're a CV so...ooops?
B. If they can't keep an eye on it (really applies to forums), shut it down. There are a billion fucking places to have conversations, all that's happening is removing one venue that makes it easy to promote crap. (Apparently /pol/ landed on Politics a while ago so that's when that started.)
C. Drop the "we're inclusive and friendly" line and embrace being a free for all. By far the easiest option. I'd have way less of a problem with running into someone who thinks trans people are a bunch of mentally ill sinners, if there wasn't a bit in the Etiquette Policy/ToS that makes this sound like it's against da's rules. No idea what the org chart looks like now, but someone is consciously directing the message and if they are choosing not to put in the legwork to make it true, they shouldn't be sending that message.
(My personal take is that you have the right to say shitty things and I have the right to tear you down on it, but this doesn't apply to particular websites if the owners don't want it to. You don't see that one fake "free speech" Twitter ripoff reaching out to radicals across the board.)
This all aside, users deserve a ton of credit for jumping on the shitheads when you see them. If someone's being an asshole, they should be called out on it right then and there. Because hey, that's also free speech.