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I basically just lost access to my account and the staff were NOT helpful in giving me my account back. 

It was scary as shit. 

They were not bargaining otherwise.
I looked it up and people were saying there were other ways you could go about getting your account back other than those. 

Such as past passwords, offering my paypal info that I have connected to this account, nothing. I tried thinking of everything to get it back. 

I did not remember the email I used for this account. I basically just guessed the password until I got it back. 


This was my main source of income; comfortable income at least.
I hate to admit it, deviantart is very lenient about commissions here.
A lot of you really do understand commissions not getting done, being artists yourselves. 


Being someone who is homeless and my life depended on this account,...
please do make sure you never lose access to it if you currently make a living with it. 

I put so much money, work, time, and effort into this account and it was all I had, and the deviantart staff are complete shit. 
I finally understand what everyone means when they talk about how unsupportive they are.

They might as well just make a bot, or may as well have been a bot with how I was treated in my emails. 


Everybody knows there are ways around not having a stupid number or password when it comes to anything
There are ways to get a birth certificate, a state i.d, or hell, even an SSN even if you have none of those documents.
They could have given me alternate ways to recover my account. It wouldn't have killed them. 

I almost lost my life, and they basically just treated me like I was trying to steal someone else's account. For god sakes.
That REALLY makes me wish I chose another, more reliable site with more caring staff as the place I mainly stay at and worked on. 

I think I really might do that, like ASAP, because that was just unacceptable.
Probably instagram or tumblr, if I can figure out how to make good sfw get recognized on their algorithms sometime soon. 

I highly encourage any of you to move elsewhere as well,
this site has really gone downhill and isn't updating the site's problems like they should be. 


edit:
I was freaking out so bad, that someone considered making a reddit post with screenshots of the emails for me to possibly make a public outrage to give them an office nightmare and just.. make them give it back. It was that bad. I even told them that in an email and they just weren't helping. 
If you don't keep up on what things they want to have access to your account, youre just screwed. It never used to be like this. 
They used to give the first and last digits of your email that you used. They wouldn't even give me that. They gave me NOTHING to work with.  


edit2: also? I suffered a huge traumatic experience within the year that has caused me to have brain problems. I have documentation of these problems and they're bad enough for me to have guaranteed Social Security benefits. GUARANTEED governmental living assistance because my brain legitimately is stupid enough for me to be considered disabled now. My real name is linked to the paypal linked to this account, and none of that is enough? My id wouldn't be enough? My SSN wasn't going to be enough? A picture of a real art I did in my own style wouldn't be enough? I HAD to know an email that may have been too old to exist? THATS what would have killed me? 
Add a Comment:
 
:iconshowlover:
Showlover Featured By Owner 7 hours ago  Hobbyist General Artist
Oh no, that's very horrible. I really hope you'll do well. Which account did you lose access to?
Reply
:icondominos-cat:
Dominos-Cat Featured By Owner 1 day ago  Student Digital Artist
I am so sorry this happen to you. Honestly I wish art websites were run by artists more and not corporate shells only looking for the pretty penny. 
Reply
:iconthehalfbrit:
TheHalfBrit Featured By Owner 2 days ago  Hobbyist Artist
Do you have any other accounts besides DA and tumblr? I'd love to follow you there aswell. I've been wanting to commission you, I've just gotta save up more. But in the meantime I'd love to follow you on Instagram or anything like that
Reply
:iconwintercool612:
wintercool612 Featured By Owner 2 days ago  Hobbyist General Artist
If you do move sites I hope it's a gradual change. Don't make a complete jump until you find stable footing elsewhere, just make sure income doesn't drop. You're an amazing artist. I hope you find a good online home.
Reply
:iconvvorp:
VVorp Featured By Owner 3 days ago
Geeze. That's awful. Sorry you had to go through all that :c
It couldn't hurt to start using other sites to post your sfw stuff, that way you're not so tied to your DA account. Twitter's actually really good for art stuff.
Reply
:iconradioactive-acid:
Radioactive-Acid Featured By Owner 4 days ago  Student Digital Artist
maybe furaffinity would be better?
Reply
:iconkarceadopts:
karceadopts Featured By Owner 4 days ago
That is so completely awful and unacceptable...

If you do figure out the algorithms for success with adopts and such on tumblr and instagram for people who aren't really popular, please do let me know. I use both to post my original and fan art (and have a terribly small amount of followers for both). Best of luck.
Reply
:iconmcglad292:
McGlad292 Featured By Owner 4 days ago  Hobbyist General Artist
O.M.G. Ew!!!!!!!!!!!!!!!!!!!!!!!!!!!!1111111111111111111111

#whattheheck #whatthehell #whatthefuck #whatsyourproblem
Reply
:iconbirbtoys:
birbtoys Featured By Owner 4 days ago
Yeah.. tumblr or instagram would be better. Also you could make multiple Instagram accounts and put it in your bio if you get hacked or somethin,, I did that
Reply
:iconpardalis-costantine:
Pardalis-Costantine Featured By Owner 4 days ago
I'm really not surprised DA staff is pretty much useless and given general responses to everything. I asked a question about blocking someone (a flawed system) and they never even responded, just closing my ticket and asking for a 'satisfaction survey. They need a real bite in the ass that will cost them to fix anything. They are behind the times as a website and their subscription is bullshit in it was built off many features that were previously free and would be on most websites. I'm so sorry you had to deal with that. in such a way...

If it helps Download An App called Lastpass and keep all your passwords there. All you need to remember is one password and email and it keeps them all for you. However, I also suggest a simple mini notebook, that has one single location that only you know of.
Reply
:iconpasuterushi:
Pasuterushi Featured By Owner 5 days ago  Hobbyist Digital Artist
Aww frick fracking hell I hope your ok! Also gosh the staff must have been meanie 
Reply
:iconpedigreedy:
Pedigreedy Featured By Owner 5 days ago
deviantart is basically just a foot fetish porn site anyway at this point judging by the frontpage content every day lul. site functions and quality of life adjustments that used to be available to everyone at any time are now locked behind a paid membership that almost cost as much as an MMORPG subscription, for things that your website should just have by default anyway. the staff have never particularly cared about assisting members but now its even worse than its ever been.

id take your skillset elsewhere if i were you.
Reply
:iconcarameja:
Carameja Featured By Owner 5 days ago  Hobbyist General Artist
holy shit =o
Reply
:iconyuukiartda:
yuukiartda Featured By Owner 5 days ago  Hobbyist General Artist
wow thats scary...
Reply
:iconjb-pawstep:
JB-Pawstep Featured By Owner 5 days ago
I´m so sorry you had to go through this.  The staff here is so careless and lazy and have retarted priorities. I wish there was a place to move. I tried tumblr and twitter. Not my thing sadly. I kinda like weasyl but the site is very inactive.
Reply
:iconmeowmilk06:
MeowMilk06 Featured By Owner 5 days ago  Hobbyist General Artist
oof
sorry i dont have to lot to say i just want to say something but dunno what
Reply
:iconprlncy:
PRlNCY Featured By Owner 5 days ago  Hobbyist Digital Artist
Honestly, I've considered moving as well but the thing is, I'm really small on dA, Im small on instagram and I'm really small on Tumblr and for me, its really hard to gain followers and to get people to notice my artwork. dA is one of the only places for me where I can actually make some money and gain some followers- Instagram for me is an okay place, it's hard for me to sell adopts but other than that, it's okay. bUt goD damn, I agree on your part about how shitty the service on dA is. I really wish they'd fix it and start fucking caring because it's bullshit. I'm really sorry you had to go through this : (.
Reply
:iconkarceadopts:
karceadopts Featured By Owner 4 days ago
big big same
Reply
:iconcaniidoq:
Caniidoq Featured By Owner 5 days ago  Hobbyist Digital Artist
I’m so sorry this happened to you jfc
DA has always been too fuckjn nasty for my liking and this just proves it
I’m glad it’s OK now, DA had no right to do this to you !
Reply
:iconricesniffer:
ricesniffer Featured By Owner 5 days ago  Hobbyist Digital Artist
I tried reactivating my old account which got banned due to it being underaged, and they demand me for my birth certificate. I told my personal information and they still wouldn’t let me reactivate my god damn account

Not only that, dA is so shit at reporting people, actually takes WEEKS to report a problem.
Reply
:iconsakuraneko98:
SakuraNeko98 Featured By Owner 5 days ago  Student Traditional Artist
I've only had bad experiences with people here...I look for someone, anyone that wants to help me to do so and I get told "DA isn't the place for this" and that my stress was invalid...I'm really struggling in life right now and I'm only 16, I need someone to help me, not bring me down further, so I kinda understand why it'd upset you so much. Sometimes, things mean so much to you and since no one realizes how important it is to you, so they don't give two shits about it...I still need help, but my parents won't let me talk online anymore because I've had so many bad experiences with it...sorry for rambling on so much, I'm just so sick of the shit going on here...
Reply
:iconsweetjazzygirl:
SweetJazzyGirl Featured By Owner 5 days ago  Student Digital Artist
this is creepy and messed up at the same time, seriously what happened to deviantART? it used to be good but now it turned into a website that doesn't give about anything that's happening
Reply
:iconmodestmagic:
ModestMagic Featured By Owner Edited 5 days ago  New Deviant Hobbyist General Artist
I haven't kept up with it but I definitely will now, but I have an Excell file of passwords, e-mails, usernames. You can totally copy the idea if you want!!
Screen Shot 2018-09-14 at 8.30.33 AM by ModestMagic
Reply
:icongroenii:
groenii Featured By Owner 5 days ago  Hobbyist General Artist
Omg I stg I literally checked twice if I typed this in the comment box and still replied to someone else. Why can't da fix its stuff?!
Reply
:icongroenii:
groenii Featured By Owner 5 days ago  Hobbyist General Artist
Damn that sucks hard. I'm glad you could get it back. I would've really missed you and your art ;.;. That treatment is horrible! How is that not enough proof?! Its Paypal for fucks sake! Paypal literally requires your real name! That's bs.

I've written all of my passwords down, but I still forgot a password to an e-mail until I got it back. It sucked hard. I now always try my hardest to have back-ups. Did you change your e-mail? Maybe you could write all passwords down somewhere.

Also, I think it may be a good idea to put links to all of your social media and then cross-post for a while while announcing your move frequently. That way you can help guide your fans to your new place so they won't miss out. Maybe furaffinity is also good.

Also, that brain stuff and being homelesd sucks too :(. Are you alright? Is there something I can do to help?
Reply
:iconohfolly:
ohfolly Featured By Owner 5 days ago  Hobbyist Digital Artist
just a heads up, I would suggest 100% blacking out your passwords in this, not just blurring them.  the first half of the first one can be seen pretty clearly, and someone malicious could probably figure out the rest from there.
Reply
:iconmodestmagic:
ModestMagic Featured By Owner Edited 5 days ago  New Deviant Hobbyist General Artist
*shrugs* it's not the right passwords anywho :P Like I said, I haven't kept up to date with this

edit: fixed it to be even more blurry and went through and made sure everything is properly blurred all the way through
Reply
:iconomadhattero:
OMadHatterO Featured By Owner Edited 5 days ago
Same experience... Glad I deleted that old acc. to oblivion so this won't happen again. (Had 2 dA acc.s)
Have you heard of any of the art Amino communities? Or just Art Amino itself?
There are people who have both Art Amino and dA running too. I used to see (but rarely) adoptions for dA points.
Reply
:iconariaburaun:
AriaBuraun Featured By Owner 5 days ago  Hobbyist General Artist
DA lost its "loving touch" a long time ago. When they started caring more about the money they could make off us artists BACKS , then the community overall and thats FACT. If we ALL boycotted this damn site, they'd have no CHOICE but to listen to us.


but that's just a thought 🤷🏽‍♀️, like you said people make a living off this , but they realllyyyy be playing with us. We do deserve better quality human service for all the money that we DO put into their pockets...
Reply
:iconnapdust:
Napdust Featured By Owner 5 days ago
YES ive paid so much for their stupid core just by itself like jEez
Reply
:iconisolatedpsycho:
IsolatedPsycho Featured By Owner 5 days ago  Hobbyist General Artist
christ, i'm happy you got your account back. if you need to vent to someone, feel free to note me <3
Reply
:iconcandychameleon:
CandyChameleon Featured By Owner 5 days ago  Professional Digital Artist
that is honestly so scary.  i'm glad you were able to get your account back in the end but that sounds like hell, and i wouldn't blame you at all for packing up and moving to a different website.  i HAVE noticed how much the staff of dA just. do not care
Reply
:iconmewiebee:
MewieBee Featured By Owner 5 days ago  Hobbyist Digital Artist
I've had bad experience with the staff and the person who created the site about getting a check.
The only and I mean ONLY person that helped was named deigo (probably spelt the name wrong) 
When I didn't receive my check after the wait period I made a ticket and the first person that replied told me to "get PayPal" 
I'm not to keen on PayPal otherwise I wouldn't be doing a fing check. 
Reply
:iconmisslexidoodles:
MissLexiDoodles Featured By Owner 5 days ago  Student Digital Artist
That's absolutely sad staff should be more friendly and helpful, that's just down right trash right there...



I'm sorry you were treated that way no one should have to deal with that especially with that your dealing with already [EXO] Sad Luhan Emoticon  
Reply
:iconcinnabutt:
cinnabutt Featured By Owner 5 days ago  Professional Digital Artist
i ended up getting this thing called dashlane - its been a lifesaver. i was sick of making 400 versions of 3 passwords i use and further forgetting shit with how my
memory works. ive tried writing them down, nothin, i still fuck up.
but dashlane will generate a strong, random password and log it for you in its secure vault, and it will auto-log you into websites to bypass keylogging password theft.

you never have to remember or even see your passwords ever again, for any site. highly recommend

deviantart must die 
Reply
:iconthe-sailor-cat:
The-Sailor-Cat Featured By Owner 5 days ago  New Deviant  Digital Artist
Holy crap.I've heard of DA staff being terrible,but that is just terrible.I have not heard of something as bad as this from them.This is no way to be treated!
Reply
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