I don't even know how to start this because this is really upsetting to me.
I took my laptop to Best Buy to get another charger for it because it had been torn wxposing wire and such.. So they said I needed to send it away so they could get another one and to fix an issue I had with the sound on it.
I paid 110 to wipe it and save all my files.They did not do that.
They didn't save all 5 years worth of drawings I had on it. So now I currently have this 14 inch piece of shit laptop.
All I can really say is remember to back up all your files.
And fuck GeekSquad