Jauce is normally a great website. But if you want a refund? Don't even try! I had five cases, each revolving around a large order. I send refund notes to PayPal, expecting things to turn in my favor, since the goods were damaged. BUT TODAY I FOUND OUT SOMETHING HORRENDOUS. Nichido, Jauce's selling company attempted to close the largest PayPal case in their favor and make away with my money FOR SOMETHING THAT THEY DID WRONG. They also approved another case to make me believe that nothing was wrong. Fortunately, PayPal kicks ass so after a quick call, they got my money back. But BEWARE of JAUCE AND NICHIDO. Shame on them for attempting to scam their customers out of refunds!