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About Varied / Hobbyist Senior Member justMANGO27/Canada Recent Activity
Deviant for 10 Years
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Statistics 2 Deviations 5,941 Comments 74,331 Pageviews

What happened to your gallery, Mango?

Tue Aug 29, 2017, 1:23 PM
Hi everyone, you may have noticed that my account has been deactivated few months between roughly April to July 2017.  Long story short, my account was compromised on April 22, 2017 by someone who subsequently used my credit card information saved on the account to make point purchases of over $600 USD. The hacker then changed my account email and deactivated my account. As a result, I lost a whole bunch of money and access to my account.

On the same day of the incident, I began the long and arduous negotiation with deviantART support staff to 1) reverse the transactions, and 2) regain access. At the same time, I cancelled my credit card and filed a fraud claim with my bank.

It took the deviantART about a month to respond to my three help desk tickets (I even left them a voice mail at the main office phone line). At which point I was given a partial refund of roughly $400 USD but no answer on the reactivation of my account. I pursued further, but deviantART told me that their record shows that the full amount was refunded and closed the ticket. My bank records showed otherwise. By this time, it was mid July.

Thankfully, my bank informed me shortly after that they had processed the fraud claim and reversed the balance of the disputed charges, including the conversion rate from CAD to USD (which deviantART did not cover in their partial refund). So at least that settled the credit card charges.

I reopened the closed ticket with deviantART, inquiring into the status of my account. The support staff reset my email and allowed me to reset my password, but as a result of the account being deactivated for more than 30 days, all data has been lost and irrecoverable. There was very little I could do about this, especially in light of the fact that I immediately opened a ticket after the compromise, but it took deviantART a month to reply.

As a result, everything I've accumulated here over the past 10 years is lost. I will not resubmit everything that was previously here unless there is a specific reason for a particular deviation. I don't intend to rebuild my gallery, as I am extremely busy with work and other things, but in the off chance that I do make something, I will post it.

Thank you all for being supportive all these years, I really appreciate it.


justMANGO's Profile Picture

Artist | Hobbyist | Varied
I joined dA in 2005, this is my second account. I have done graphics and web design, photography (digital and darkroom) and music arrangements. My current area of focus are digital painting, fantasy cartography, and fiction writing. I'm currently writing my debut novel, an court intrigue fantasy with swords and sorcery.

I hold a honours bachelor of arts in philosophy, specializing in ancient, early modern and modern analytic philosophy. I am currently practicing corporate and commercial law at a boutique law firm.

I also provide stock photos for non-commercial use. You can find them at MANGO-stock.


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justMANGO Featured By Owner Jul 4, 2018  Hobbyist General Artist
I do check! :) I lurk a fair bit actually, but unfortunately I don't have much time after work to make anything. Thanks for the well-wishes though! It's quite the surprise. :hug:
SirInkman Featured By Owner Jul 5, 2018  Professional
I'm glad you still lurk :D
I hope your work is going well and that you've settled into it nicely.
justMANGO Featured By Owner Jul 5, 2018  Hobbyist General Artist
I did move to a new law firm recently, and I'm liking the new place a lot better. It's a busier firm and the stress level is pretty high when big deals are coming through, but the people are much nicer and the work is more interesting. I think it's a good trade-off.

I do miss the abundance of leisure time that I had as a student though. There's a million things that I can't do because chores and cooking get in the way after work. :(
(1 Reply)
Tonnichiwa Featured By Owner Feb 11, 2017  Hobbyist Digital Artist
Thanks for the fave :D
justMANGO Featured By Owner Feb 11, 2017  Hobbyist General Artist
No prob. Keep up the good work.
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