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What happened to your gallery, Mango?

Tue Aug 29, 2017, 1:23 PM
Hi everyone, you may have noticed that my account has been deactivated few months between roughly April to July 2017.  Long story short, my account was compromised on April 22, 2017 by someone who subsequently used my credit card information saved on the account to make point purchases of over $600 USD. The hacker then changed my account email and deactivated my account. As a result, I lost a whole bunch of money and access to my account.

On the same day of the incident, I began the long and arduous negotiation with deviantART support staff to 1) reverse the transactions, and 2) regain access. At the same time, I cancelled my credit card and filed a fraud claim with my bank.

It took the deviantART about a month to respond to my three help desk tickets (I even left them a voice mail at the main office phone line). At which point I was given a partial refund of roughly $400 USD but no answer on the reactivation of my account. I pursued further, but deviantART told me that their record shows that the full amount was refunded and closed the ticket. My bank records showed otherwise. By this time, it was mid July.

Thankfully, my bank informed me shortly after that they had processed the fraud claim and reversed the balance of the disputed charges, including the conversion rate from CAD to USD (which deviantART did not cover in their partial refund). So at least that settled the credit card charges.

I reopened the closed ticket with deviantART, inquiring into the status of my account. The support staff reset my email and allowed me to reset my password, but as a result of the account being deactivated for more than 30 days, all data has been lost and irrecoverable. There was very little I could do about this, especially in light of the fact that I immediately opened a ticket after the compromise, but it took deviantART a month to reply.

As a result, everything I've accumulated here over the past 10 years is lost. I will not resubmit everything that was previously here unless there is a specific reason for a particular deviation. I don't intend to rebuild my gallery, as I am extremely busy with work and other things, but in the off chance that I do make something, I will post it.

Thank you all for being supportive all these years, I really appreciate it.

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:iconsirinkman:
SirInkman Featured By Owner Oct 24, 2017  Professional
Well, that just plain sucks.
I had always hoped to see more maps from you Mango. sigh.
That said, I think I would have a hard time coming back to DA after that sort of thing.
Do you have anywhere else online where you show work? or do you plan to do any more maps?
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:iconjustmango:
justMANGO Featured By Owner Nov 8, 2017  Hobbyist General Artist
I was more active on the Cartographer's Guild forum some years back, but I kept more to deviantART because I had longer history here and I was active with a few other communities (literature, mostly). So I haven't been venturing too far outside of deviantART, unfortunately.

I was working on a pretty large scale city map for a dungeons and dragon campaign (more for fun than for actual use in the campaign) before my account went down. But the draft has been sitting in my file for a while now, mostly due to fact that being a first-year lawyer means I get home fairly late and too tired to do anything extensive. A vicious cycle, because my novel's also been stalling as a result of busy work schedule. :( I'm still trying to find a better way to time-manage, but it's been proving very difficult.
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:iconbattlefairies:
BATTLEFAIRIES Featured By Owner Aug 30, 2017
What a bunch of baloney! I understand if you don't want to work with dA anymore after this, but I'll miss you.
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:iconjustmango:
justMANGO Featured By Owner Aug 31, 2017  Hobbyist General Artist
Makes me sad to leave all of ya good people behind too. :( Work's been keeping me pretty busy too, so it's not entirely deviantART's fault that I've gone inactive. But of course that's not to say that the past few months with the account shenanigan isn't disheartening. Oh well, I guess, at least I got my money back.
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:iconbattlefairies:
BATTLEFAIRIES Featured By Owner Aug 31, 2017
I'm glad to hear you're not in a hospital bed or juggling work, studies and a depression or anything at least.

You can pop in and chat anytime you like, though. I don't think I'll be going anywhere soon, barring similar disasters with hackers, obviously.
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:iconjustmango:
justMANGO Featured By Owner Sep 4, 2017  Hobbyist General Artist
Haha, it'll take a great deal more to put me down. :) I'm like a little cockroach. Great to hear you're still sticking around though, it's you and a few others that really make me feel sad about leaving dA. That said, probably won't completely leave though. It's nice to pop in and check on things every week or so.
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:iconmythiril:
Mythiril Featured By Owner Aug 29, 2017  Hobbyist General Artist
That..is straight up awful. It's tragic even. I'm so sorry for you loss :( :iconsadhugplz: 
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:iconjustmango:
justMANGO Featured By Owner Aug 31, 2017  Hobbyist General Artist
It's fine. I've moved on past it. :T
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:iconmythiril:
Mythiril Featured By Owner Aug 31, 2017  Hobbyist General Artist
It's still sad to see you go though :(
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