Huion Driver Setting Tips for Windows Users
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By huion   |   Watch
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Published: May 8, 2015

When Should I Select the Support TabletPC Checkbox?


Every now and then, we receive complaints from customers who cannot get the pen to response at all when the tablet itself works just fine (because the LED light is flashing when pressing the express keys). But in most cases, this problem can be magically solved by checking/unchecking the box "Support Tablet PC" in the Huion driver.
image

In order to help you better troubleshoot and improve your user experience, our technicians made the following table as an instruction of when to select the Support Tablet PC checkbox in the driver config software(windows 7 and 8).
image
Additionally, you may need to disable the Flicks Feature.
image

Hope the information given above is helpful to you.

Have a nice weekend!

Kind regards,

HUION

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Comments2620
anonymous's avatar
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Eymyr's avatar
Hi! I have a Huion GT-190 and it works on paint tool sai but it doesnt in Photoshop. It dont recognize the pen at all and I dont know how to fix it.
Aro-Zei's avatar
Aro-ZeiStudent Digital Artist
Hi!

I have a HS610 tablet. Recently, I bought photoshop. Yes at first it was working with the pen but when I installed the Huion Tablet Drive, I can't even put a single movie in PS. I can still use it in my laptop. Also I have this problem that before I installed the Huion Tablet Drive, I always get this straight line before I draw my desired line. Everytime I draw a curve live, it always starts with this straight line. I hope you can help me. Thank you!
AmmyDaroach's avatar
AmmyDaroachHobbyist Digital Artist
So I have a Huion inspiroy q11k had it for 5 months and it has worked well on other programs. However I recently got Photoshop cs6 and my tablet doesn't work with it. Is there any fix for this?
oletchka's avatar
oletchkaHobbyist Artist
Hi, I am currently using the Huion GT-190 on Windows 10. The driver version is 12.2.14. As you can see below, the right side is working perfectly. The left side seems to be pretty rippled and I can't get any nice lines on this side. Could you please help me with that ?
ahjed's avatar
Hi, pls help me, my tablet works fine with other programs only adobe illustrator cant move the courser at all only if i click buttons on the pen and without pressure.  
fotojak's avatar
fotojakHobbyist Photographer
Hi. I'm using the Huion Inspiroy H610 Pro V2. The driver version is 14.7.60.339. My Operating System is Windows 7 Service Pack 1. I can't get any pressure sensitivity at all. I've been using it with Photoshop CS6. I have the "Always Use Pressure For Opacity" option selected but I get no pressure sensitivity. In my operating system I have Flicks disabled. Can you help me?
huion's avatar
Hello, sorry for the delay getting back to you due to the time difference.

For your issue, please make sure you have installed the latest driver, the latest one on our website is V14.7.127(www.huion.com/download/driver/…)

Also, please make sure you have turned on the button shown in the picture:
Qq20190426105429 by huion  

If the above-mentioned methods cannot help, please change the agreement on notepad:

Click Start > Find %appdata%\Adobe > find the file of ps CS6 > change the agreement into the below one
Qq20190426110012 by huion  

Thank you for your time and hope it can help.
AzamiiLikesStabbing's avatar
Hello, where can I check/uncheck Support TabletPC? Was the option removed or is it only available for screen monitors?
huion's avatar
Hi, sorry for the delay getting back to you due to the time difference.

For your question, if you are using V12 driver, please check/uncheck Support TabletPC on the driver.

If you are using the V13 or V14 driver, the option of Support TabletPC was canceled but you can check/uncheck the option of Windows Ink on the driver which is the same as Support TabletPC.

Thank you for your understanding and cooperation!
Kairosmith's avatar
KairosmithProfessional Digital Artist
Hi! I can't speak for everyone, but I know with my Huion Inspiroy Q11K V2 (non-screen tablet), there is not a checkbox for it and it should work automatically.
HarmSHOW's avatar
HarmSHOWHobbyist Digital Artist

Hi, 

Recently I bought a drawing monitor Huion KAMVAS 191-V2, but for some reason it doesn't work properly with 3D-Coat.

Initially I thought it could be a Driver issue so I updated everything possible, Tablet Driver, 3D-Coat, Graphics Card, Windows, but it still didn't work. It works fine in any other software, Photoshop, zBrush, Substance Painter. 

This is what is happening in 3D-Coat:

If I have "TabletPC" on my Tablet Interface preferences, every action with my Pen will have a very annoying "delay", where it kinda freezes the action of the cursor whether it is to make a brush stroke or simply rotate the camera. 

If I have "WinTab" on my preferences it works smooth BUT, every brush erases instead paint. I tried to find a way to change the "mouse button" for painting to see if it would "fix" it, but I couldn't find anything related. 

I don't know if anybody here have ever experienced something like this, but I'll be glad with any help you guys can provide. 

Thank you!

Kairosmith's avatar
KairosmithProfessional Digital Artist
HarmSHOW Any luck resolving the issue? I'm coming across the exact same thing in 3D-Coat (I'm using a Huion Inspiroy Q11K V2). Sculpting seems to work just fine with pen pressure, but when painting the brush erases (in WinTab mode) or has no pressure sensitivity (TabletPC mode). 
huion's avatar
Hello, sorry for the delay getting back to you due to the time difference.

Please send the following information to service@huion.com so that we can help you further:

1. tablet model+driver version+operating system+product serial no+the versions of the software you are using;

2. detailed description of your issue+the methods you have tried;

3. please shoot a video that can show your issue clearly.

Thank you for your cooperation!
Zokyun's avatar
ZokyunHobbyist Digital Artist
Hi there,

So.. I've had a problem where when I click and drag using my pen, it will scroll or when I'm selecting colours by dragging, it wont respond until I drag for a few seconds. It's really annoying. I figured it was from Windows Ink and I was half right (Maybe), it was still a problem so I tried unchecking "Support TabletPC" in the options, It works! BUT, the pen pressure then doesn't work. I'm really annoyed by both problems. Can you help me?
huion's avatar
Hello, sorry for the delay getting back to you due to the time difference.

As for the issue you mentioned, please send the following information to service@huion.com:

1. tablet model+driver version+operating system+product serial no+the version of the software you are using;

2. detail description of your issue+the methods you have tried;

3. please shoot a video that can show your issue clearly.

Thank you for your cooperation and understanding!
LightDrop's avatar
LightDrop Digital Artist
Hi there

Maybe you can help me. I've got a problem with INSPIROY Q11K V2 and the driver 14.7.60.339
Due to a broken tablet this is the second one I've got problems; your service sent me the QC-app - now I've uninstalled said driver - tested tablet with QC - it worked fine - installed said driver - tablet doesn't react - wether in driver-window nor in QC nor in Photoshop...
Your service say: test it on another computer but I dont have access to another computer...
My system is Windows10 V1803

Please help me!
huion's avatar
Hello, sorry for the delay getting back to you due to the time difference.

Did you contact us on service@huion.com before? Could you please tell us your email address?

For the issue you mentioned, we would like to know if the tablet shows device connected on the driver interface?

If it shows device disconnected, please check the following article to see if it can work:www.huiontablet.com/news/index…

Thank you for your understanding and cooperation!
LightDrop's avatar
LightDrop Digital Artist
Hi

Yes I've contacted your service before. My mail-adress for this contact is CPerzl@aol.com

The driver interface shows device connected. As I said before - if I uninstall the driver, tablet works fine in the QC-app. When I reinstall the driver tablet don't works anymore...
huion's avatar
Hello, sorry for the delay getting back to you due to the time difference.

We have checked the email you sent and according to your description, we suggest that you'd better test the tablet with another computer.

Because we are not sure if this issue was that your computer lacks some components so that the tablet did not react.

So please use another computer to test it. If it works on another computer, it should be that the previous computer system lacks some components.

We know that you do not have another computer, so maybe you can borrow a computer from your friends or family to test.

Sorry for all the inconvenience and thank you for your cooperation!
LightDrop's avatar
LightDrop Digital Artist
What components could this be?
huion's avatar
Hello, firstly, we suggest that you can borrow a computer from your friend or family to test.

If it works fine on another computer, please contact our service@huion.com for further assistance and also our service will tell you how to do next.

Thank you for your understanding and cooperation!
rinahowl's avatar
rinahowlHobbyist Digital Artist
Hi ! I've a big problem with my Q11K since this morning, my cursor is shaking with no reason 
huion's avatar
Hi, sorry for the delay getting back to you due to the time difference.

For this issue, please check:

1. Are there any electronic products nearby? Like a laptop or mobile phone? We are not sure if the problem is caused by electromagnetic interference. If yes, please put them away and see if it helps.

2. Would you mind telling us, has the pen fallen off somewhere? If the pen has fallen off, please change a new pen nib and turn the pen nib;(Please know that this kind of issue can normally be fixed by changing the pen nib.)
   Here are the steps of changing the pen nib:
1) Position the pen clip over the pen nib, squeeze the nib.
2) Pull gently until the nib is completely removed.
3) Gently insert a new nib into the pen with your hand until it is fully seated into place.
3. Is there any jitter when the pen has touched the surface of the graphics tablet or the cursor will shake when the pen is above 5 mm away from the surface of the graphics tablet?

If the above-mentioned methods cannot help, please send the following information to service@huion.com so that we can help you further:

1. tablet model+driver version+operating system+product serial no+order ID;

2. does this issue persist in all programs?

3. detail description of your issue+the methods you have tried;

4.  please shoot a video that can show your issue clearly.

Thank you for your cooperation and understanding.

Have a nice day!
lDarteck's avatar
lDarteckStudent Traditional Artist
My tablet has a kind of delay, when I click it simply stays still and without drawing for a few seconds, sometimes it returns to normal but eventually when I do another "clic" it stays static
as if I had lag or something like that, my suspicions are that the latest windows update caused this, but for now I do not know what to do, I have no solution!
anonymous's avatar
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