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When Should I Select the Support TabletPC Checkbox?


Every now and then, we receive complaints from customers who cannot get the pen to response at all when the tablet itself works just fine (because the LED light is flashing when pressing the express keys). But in most cases, this problem can be magically solved by checking/unchecking the box "Support Tablet PC" in the Huion driver.
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In order to help you better troubleshoot and improve your user experience, our technicians made the following table as an instruction of when to select the Support Tablet PC checkbox in the driver config software(windows 7 and 8).
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Additionally, you may need to disable the Flicks Feature.
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Hope the information given above is helpful to you.

Have a nice weekend!

Kind regards,

HUION

Add a Comment:
 
:iconnino-cya:
Nino-cya Featured By Owner 1 day ago
Hi! I'd like to know if there is a way to fix my problem. I have a Huion Q11k, and it works well. I use it mostly in wireless mode and that way it works fine, but at the moment I connect a USB cable everything goes to default configuration and can't be changed unless I disconect the cable. Also, the pen pressure disappears and the cursor becomes a diamond like shape. The problem happens everytime I use my tablet wired. I'd like to know if there is something I could try to fix this, thank you in advance!
Reply
:iconhuion:
huion Featured By Owner 1 day ago
Hello, sorry for the delay getting back to you due to the time difference.

Please send an email to service@huion.com with the following information so that we can help you further:

1. Tablet model+driver version+operating system+product serial no;

2.  Detail description of your issue and pleases shoot a video that can show your issue clearly;

3.  The methods you have tried.

Thank you for your cooperation!
Reply
:iconkometan:
Kometan Featured By Owner 1 day ago
1060PLUS (S/N:7AT38SH03372) doesn't work with Photoshop cs6 (win7). It works with cs5 and every other program but with cs6 the cursor doesn't move at all.
I've tried a couple of different driver verions, the new ones have a different interface and I don't think "support tabletPC" is there at all, and the old ones apparently don't work anymore. Any advice?
Reply
:iconhuion:
huion Featured By Owner 1 day ago
Hello, thank you for reaching out HUION.

For the issue you mentioned, please send the following information to service@huion.com so that we can help you further:

1. Tablet model+driver version+oprerating system+product serial no;

2. The version of the software you are using;

3. Does this issue only persist in PSCS6? If so, have you tried the software in the non-driver installed situation?

4. The methods you have tried;

5. Please shoot a video that can show your issue clearly.

Thank you for your cooperation!
Reply
:iconkometan:
Kometan Featured By Owner 1 day ago
Yes it's only in cs6. The only time I got it to work for a while was when I installed an old driver, but pen pressure wasn't working and soon after it stopped working at all. The tablet itself works fine with the two latest driver versions and the one built-in but in Photoshop cs6 it just won't move the cursor
Reply
:iconhuion:
huion Featured By Owner 1 day ago
Okay, thank you for your feedback.

Please send the required information mentioned- above to service@huion.com so that we can assist further.

Thank you!
Reply
:iconexekyl-art:
Exekyl-Art Featured By Owner 3 days ago  Hobbyist Digital Artist
Hi, I just got my H610 Pro v2 the other day. At first it was working fine, but last night the pen suddenly stopped registering pressure after my computer was put to sleep. After I tried restarting it, the pen stopped working completely! I've tried other remedies, like reinstalling the drivers, installing an older driver, and even inputting a code into windows to try and register the pen but all failed. I don't have any of the options available in this post, as I'm running on an up to date Windows 10 laptop. Please let me know if you have any advice!
Reply
:iconhuion:
huion Featured By Owner 3 days ago
Hello, sorry for the delay getting back to you due to the time difference.

As for the issue you mentioned, could you please tell us the following information so that we can help you further:

1. Can the pen be used as a mouse after uninstalling the driver?

2. Please tell us the product serial no (on the back of the unit) and the driver version you are using.

Thank you for your cooperation!
Reply
:iconexekyl-art:
Exekyl-Art Featured By Owner 2 days ago  Hobbyist Digital Artist
1. It did that for maybe five seconds before becoming unresponsive again.

2. The product S/N is 89T50SH09057
I was using both of the drivers available for the windows version of my model in the main pen tablet drivers search on the website which are 14.7.60.339 Version (2018.11.26) and 13.15.35 Version 8192(2018.04.28).
Reply
:iconhuion:
huion Featured By Owner 2 days ago
Hi, sorry for the delay getting back to you due to the time difference.

Please fill in the form of the following link so that we can know more details of your issue and help you further:bit.ly/2J1xYn7

Thank you for your cooperation and understanding!
Reply
:iconexekyl-art:
Exekyl-Art Featured By Owner 2 days ago  Hobbyist Digital Artist
No problem, thank you!
Reply
:iconnotgodbutclose:
NotGodButClose Featured By Owner Nov 29, 2018  Hobbyist Digital Artist
My pen does this sometimes but usually restarting my computer or closing my art program works, but it's not working now. When I try to draw the cursor becomes a white sort of diamond like shape and doesn't respond right. And if I unplug my tablet and plug it back in it won't respond at all. It does draw on brush settings over 100 but still not properly. Any advice? ;w;
Reply
:iconhuion:
huion Featured By Owner Nov 29, 2018
Hi, sorry for the delay getting back to you due to the time difference.

To help you further, please fill in the form of the following link to provide us with more detail info:bit.ly/2J1xYn7

Thank you for your cooperation!
Reply
:iconsnack-pack:
Snack-Pack Featured By Owner Nov 27, 2018  Hobbyist Digital Artist
Hi,
I've had my gt190 for a year and a couple of hours ago the pen stopped working.
It only seems to work when it's on charge
I have, uninstalled and reinstalled my drivers, restarted and turned my computer on and off, ticked and unticked the
support table pc option, adjusted my pen pressure options multiple times and turned flick settings on and off.
When the pen is off charge it will only work if I press down extremely hard on the screen. My pen had been charging for hours before this
Is there any way I can solve this?
Reply
:iconhuion:
huion Featured By Owner Nov 27, 2018
Hi, could you please send the following information to service@huion.com so that we can help you further:

1. tablet model+driver version+operating system+product serial no;

2. detail description of your issue+the method you have tried;

3. please shoot a video that can show your issue clearly.

Thank you for your cooperation!
Reply
:iconremyremsies:
RemyRemsies Featured By Owner Edited Nov 27, 2018  New Deviant Student Digital Artist
Hi,
I've had my Huion H420 tablet for about a year now, but I haven't used it for a few months. When I plugged it back in again and downloaded the new driver, the graphics tablet icon was there, however it was the disconnected icon version. When you click it, the pendisplay (administrator) tab pops up as normal, but it says "Device is disconnect" at the bottom left. I've redownloaded the driver multiple times and tried a few other tips but nothing has changed. Any ideas on how to fix this? I have a windows 10 if that makes anything different. 
(edit: even when I unplug it the icon remains saying it's disconnect)
Reply
:iconhuion:
huion Featured By Owner Nov 27, 2018
Hi, sorry for the delay getting back to you due to the time difference.

As for the disconnecting issue, please try the following methods:

1) Please check if the USB port of the tablet is loose or not.
2) Please try with another port;
3) Please try with another computer (desktop computer would be better, and plug the tablet in the rear port of the desktop computer)
4) Please try with another USB cable;

Thank you for your cooperation!
Reply
:iconjungtaehyun:
JungTaehyun Featured By Owner Nov 26, 2018
So I recently bought the Huion Kamvas GT-191 and got it today, had some issues installing the Driver and get the pen to work and even the tablet itself. After solving those problems I have another problem now. My pen works fine and all in the tablet settings but doesnt work in clicking. I can move the mouse but can neither paint nor click on anything.
Reply
:iconhuion:
huion Featured By Owner Nov 26, 2018
Hi, sorry for the delay getting back to you due to the time difference.

To help you further, please send the following information to service@huion.com:

1. tablet model+driver version+operating system+product serial no;

2. the methods you have tried;

3. the detail description of your issue and please shoot a video that can show your issue clearly.

Thank you for your understanding and cooperation!
Reply
:iconplayandpause:
PlayAndPause Featured By Owner Nov 19, 2018  Hobbyist Digital Artist
Huion 190
Recently my old pen broke and I have replaced it with a new one (link below)
smile.amazon.com/gp/product/B0…
The pen does not do anything on the tablet but when charging it does light up. When going into Pen Display it says that "Device is connected", could it be that it is still connected to my old pen? Or it it another issue? Thank you for your time.
Reply
:iconhuion:
huion Featured By Owner Nov 19, 2018
Hi, thank you for reaching out.

According to your description, your tablet model is Huion GT-190, then the pen of GT-190 should be PC33(www.huiontablet.com/all-produc…)

But from the link you purchased the new pen, it seemed that you have purchased pen P80 which is not suitable for GT-190.

This is why your new pen cannot work with the tablet.

Thank you!
Reply
:iconlema000:
lema000 Featured By Owner Nov 18, 2018  Hobbyist Digital Artist
Hi, I been using my tablet for almost 2 years now, and everything was fine, but about 2 or 3 months ago, started to act weird in photoshop, ocational lag on the pen, to buttons get "stuck" or froze completely. If I do similar stuff with the mouse, there's no problem at all. My tablet is a 1060plus, old model. 
Reply
:iconhuion:
huion Featured By Owner Nov 18, 2018
Hi, sorry for the delay getting back to you due to the time difference.

Please send the following information to service@huion.com so that we can help you further:

1. tablet model+driver version+os+the product serial no;

2. which program do you use now? Does this issue persist in all program?

3. the methods you have tried;

4. detail description of your issue and please shoot a video that can show your issue.

Thank you for your cooperation!
Reply
:iconsopaipipalta:
Sopaipipalta Featured By Owner Nov 17, 2018  New Deviant Student General Artist
Hi,I'm trying to set up my press keys , but it is not working , none of them respond, I have try everything ,I uninstall all the drivers and install them again , restart the computer, unable the touch-pad mouse, literally everything
I have a KAMVAS GT156-hd v2
please help :c 
Reply
:iconhuion:
huion Featured By Owner Nov 18, 2018
Sorry for the delay getting back to you due to the time difference and the weekend.

As for your issue, please check:

1.Whether the indicator of the tablet will light up when you press the express keys?

2. Check if the device shows connected in the driver interface?

3. Check if you have enabled the hard express key in the express keys of driver setting?

4. Please try to set up the express key as letters or numbers in a document to see if it works.

5. In the software, please try to use the keyboard or mouse to test to see if it can work. If the function cannot be implemented in the keyboard or mouse, the driver cannot be implemented too. 

6. Check if the anti-virus software is turned off.

Thank you for your cooperation!
Reply
:iconchocolate-mlik:
Chocolate-Mlik Featured By Owner Nov 13, 2018
My tablet is acting strange, I was using krita and all the sudden my pen stopped working and the indicator light stayed on whether I had my pen touching the work area or not. I've tried a different wire, reinstalling the driver, and a different computer. I'm certain it's the tablet that isn't the one working. Any ideas?
Reply
:iconhuion:
huion Featured By Owner Nov 13, 2018
Hi, sorry for the delay getting back to you due to the time difference.

To help you further, please send me the following information:

1. Does the pen still stop working when not using Krita? Does this issue only persist in Krita?

2. If the device is connected and it has the shortcut keys, do the shortcuts work normally?

3. Can the pen be moved after uninstalling the driver?

4. Would you mind telling us if the light flashes briefly or not when:

1) You plug the tablet in;

2) The pen touches the tablet surface;

3) Press the button beside the tablet;(Some model do not have express keys)

Did you charge the pen? If yes, does it light up when the pen is charging? After fully charged, does the light disappear?

Could you please try below methods to see if it helps:

1) Please charge the pen to make sure that it is in full charged;

2) If it can not be used after full charged, please try to use the pen with connecting charging cable;

3) Please try to change another USB cable or port;

Thank you for your cooperation.
Reply
:iconrokeke:
rokeke Featured By Owner Nov 9, 2018  Hobbyist Digital Artist
My P80 pen is consistently acting as right clicking the mouse or "Dragging" as I move it on my tablet. Can this be fixed somehow within the settings or is it the pen itself? I've tried turning off "Support tablet" and even disabled Hotkey shortcuts, is there something I missed perhaps?
Reply
:iconhuion:
huion Featured By Owner Nov 11, 2018
Hi, sorry for the delay getting back to you due to the time difference and the weekend.

Please send me the following information so that I can help you further:

1. tablet model+os+product serial no.

2. the version of the software you are using;

3. does this issue persist in all programs?

Thank you for your cooperation!
Reply
:iconsw973:
sw973 Featured By Owner Nov 8, 2018
I can't use the pressure on a w58 on Windows 10 even when i go on the driver settings and click on Pen Pressure Test it doesn't Draw anything this continues on krita and other programs this only started recently about 2 weeks ago.
Reply
:iconhuion:
huion Featured By Owner Nov 8, 2018
Sorry for the delay getting back to you due to the time difference.

Here is a new driver, please install this driver to see if the issue can be fixed or not:drive.google.com/file/d/1PEWDB…

There are several different drivers in the above-mentioned link, please choose the proper driver for your tablet according to how many express keys your tablet comes.

Thank you for your cooperation!
Reply
:iconsw973:
sw973 Featured By Owner Nov 8, 2018
Its okay now i just had it charging its weird that when it charges it does that but its okay now.
Reply
:iconkaitokaren:
kaitokaren Featured By Owner Nov 2, 2018  New Deviant
I can't find Flick in the Control Panel one. Also, when I open Photoshop or SAI, the pen just stops responding altogether. It was working just fine in Osu! and other windows.
Reply
:iconhuion:
huion Featured By Owner Nov 4, 2018
Hi, sorry for the delay getting back to you due to the time difference and the weekend.

As for the issue of you can't find the Flick in the Control Panel, you can choose the Duplicate mode or you can choose the extended mode and drag the window from the edge of the computer screen to the pen display.

For the pen stops responding in PS and Sai, please try to run the driver and software as administrator to see if it can help.

Thank you for your cooperation!


Reply
:iconberiisyndrome:
BeriiSyndrome Featured By Owner Oct 30, 2018  New Deviant Hobbyist Digital Artist
What do I do about the pen pressure? I don't have the option to do the things above... I tried restarting my computer, taking the usb out to try another port, tried without usb. but it stays with the solid line with a constant pressure..
Reply
:iconhuion:
huion Featured By Owner Oct 30, 2018
Hello, could you please send me more information so that I can help you further?

tablet model+driver version+os+detail description of your issue+ the methods you have tried.

Thank you!
Reply
:iconberiisyndrome:
BeriiSyndrome Featured By Owner Nov 6, 2018  New Deviant Hobbyist Digital Artist
I have a Huion Inspiroy Q11K.
The driver version 14 i think?
It says v14 7.6.
My OS is Windows 10 Home
I use the program Medibang Paint pro.

My issue I keep having is that when i try to use pen pressure for sketching it works fine until after a few seconds and it's just a hard line that has no tail or gradation and it's a solid color. then it goes away after a few minutes. Then it starts back up again and I have to stop and wait for it to go away. 

I have tried making sure the tablet and pen were fully charged, uninstalling the art application, uninstalling and reinstalling the driver making sure it's for the correct tablet and it's up to date. I tried following what I can with people using programs like Photoshop because sometimes that does help. but none of it helped in this situation and I just no longer know what to do. I try to push through it but I can't.
Reply
:iconhuion:
huion Featured By Owner Nov 6, 2018
Hi, thank you for reaching out.

To help you further, please send the following information to service@huion.com:

1. tablet model+driver version+os+product serial no+program version;

2. does this issue only persist in Medibang Paint pro or it also persists in other programs?

3. please shoot us a video that can show your issue clearly.

Thank you for your cooperation!
Reply
:iconzaphex:
Zaphex Featured By Owner Oct 20, 2018  Hobbyist Digital Artist
Hello, i need assistance

windows 10
huion Q11k
tablet causes cursor to reset position every 5 seconds regardless of program, ive tried uninstall/reinstalling the driver and no luck
Reply
:iconhuion:
huion Featured By Owner Oct 21, 2018
Hi, sorry for the delay getting back to you due to the time difference and the weekend.

As for the issue you mentioned, please try the following methords:

1. please plug and replug the USB cable/ receiver;

2. please change to another USB port;

3. does this issue persist in both wired and wireless modes?

Thank you for your cooperation!
Reply
:iconzaphex:
Zaphex Featured By Owner Oct 21, 2018  Hobbyist Digital Artist
yes, its persists in both modes, i think its *may* be slightly worse in wireless but im not really sure
i had tried unplug/replugging the connection just by trying wireless previously, usb port didnt seem to effect it either.
Reply
:iconhuion:
huion Featured By Owner Oct 21, 2018
Hi, thank you for your quick reply.

Could you please send the following information to service@huion.com so that we can help you further?

1. tablet model+driver version+os+product serial no;

2. the above-mentioned information or methods you have tried+detail description of the issue;

3. please shoot a video that can show your issue clearly.

Thank you for your time and cooperation!
Reply
:iconhaidarraa:
HaidarRAA Featured By Owner Oct 15, 2018
why i can't draw on photoshop with GT-221 Pro ? HUION tablet keeps swapping brush for Erase. Help me please
Reply
:iconhuion:
huion Featured By Owner Oct 15, 2018
Hi, sorry for the delay getting back to you due to the time difference.

As for the issue you mentioned, could you please try the following methods to see if it can help:

1. please run the driver as administrator;

2. please install the following driver to see if it can help:drive.google.com/file/d/1aBEgg…

3. please set the pen button as "switch brush" to see if it can help.

Thank you for your patience!
Reply
:icon23-96:
23-96 Featured By Owner Oct 12, 2018  Hobbyist General Artist
My friends Huion 640p suddenly decided to stop working properly today and will no longer hold a straight line when drawing - opting to lag and drop the line several times

They've reinstalled the drivers a few times and there doesn't seem to be a fix online for this specific issue - was wondering if you had an answer or just a way I can direct them to restarting the drivers on their own rather than reinstalling them over and over again 
Reply
:iconhuion:
huion Featured By Owner Oct 14, 2018
Hi, sorry for the delay getting back to you due to the time difference and the weekend.

As for the issue you mentioned, please check the following steps:

1. Please change a new pen tip and turn the pen tip;

2. Have you dropped the pen? Does this issue persist in all programs?

3. Please uninstall the driver, and try the tablet (without driver) to see if the problem persists. This can help us know if this problem is caused by the driver.

4. If the problem persists, please provide the following information, so that we can help you further.

1) tablet driver version+os;
2)Product serial number (on the back of the unit);
3) Product order number;
4) It is better that you can send us a video that can show your issue clearly.

Thank you for your patience!
Reply
:icondeathnight68:
Deathnight68 Featured By Owner Oct 12, 2018  New Deviant
hey i just got a 420 and the pen does not is not responding the light on the tablet isnt flashing when touched either i have checked the wiring to see if it has been brocken thru transit and it hasnt ive changed the wires changed batteries everything i could come across on the internet and from friends ive tried nothing hs worked
Reply
:iconhuion:
huion Featured By Owner Oct 14, 2018
Hi, sorry for the delay getting back to you due to the time difference and the weekend.

As for the issue you mentioned, please try the following methods:

1. Check if you have installed the driver properly;

2. Please replug the USB cable;

3. Try to connect with another port;

4. Try to connect with another USB cable (if you have tried, please skip it)

5. Please check if you have turned off the anti-virus software;

6. Please check if you have uninstalled other brand's driver;

7. Please uninstall the driver and reinstall the driver, then restart the computer to see if it can help.

Thank you!
Reply
:iconivy-and-ferns:
ivy-and-ferns Featured By Owner Oct 11, 2018  Student Digital Artist
Hi, are you still able to help? I have a Huion H610Pro that worked perfectly fine on my old laptop but now not the new one. It works fine in terms of drawing, but the buttons don't work properly. The back button wants to close everything out, the eraser button tries to save things, the pen button adds these little dashes (---), and so on and so forth. I don't know what to do to fix it. It does this with everything, drawing programs, internet browsers, everything
Reply
:iconhuion:
huion Featured By Owner Oct 11, 2018
Hi, sorry for the delay getting back to you due to the time difference.

As for the issue you mentioned, please provide us with the following information so that we can assist you further:

1. Tablet model (with 2048 pen pressure or 8192 pen pressure) +driver version+os+ product serial no;

2. Does this issue persist in after setting up the express key or in the default setting?

Thank you for your cooperation!
Reply
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