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Account Security - An Update

Journal Entry: Wed Jan 5, 2011, 1:14 PM
Recently, there has been some rumours spreading throughout the community about a hacker going around taking over accounts and deactivating them. We'd like to  reassure you on this matter, and to also provide you some useful pointers in order to keep your account secure.

Upon hearing these "hacker" claims, we put our supersleuth dT Team to the task of making sure that nothing untoward was going on, and to verifythat there was no exploits within the deactivation process. We have been assured that there's no exploit that is being used to access accounts and deactivate them. There is a far simpler and less sinister answer, however and it's something that every one of us can take a proactive stance towards -- passwords. You need them for just about everything these days. What's the point of having them if you're only going to make them something really simple?  The use of strong passwords is one of the most basic aspects of internet security.

Take a look at the image below to see what the most popular passwords are on another site. Any of these look familiar?

When we hear of accounts that have been deactivated without permission, we always try to verify what took place. We keep track of the number of times your password has been guessed incorrectly. We also keep a record of when and what changes were made to the email associated with your account. In addition to this, we can take a look at the IP address which accessed your account and verify if there's anything which would indicate a rogue IP.  

Recently, we heard of an account that was taken over and deactivated. When we looked at the account details we could see that there had only been 1 incorrect password attempt before the account was taken over and deactivated. Panicked deviants claimed that the account had been hacked and we should "do something about the hacker". In reality, this account had been accessed by someone guessing the password -- and it only took them 2 guesses to get it right.

Sadly, it would seem within our community there is a small number of individuals who are seeking out insecure accounts and deactivating them. If you haven't done so recently, we would strongly suggest that you change your password to something secure, using the guidelines on There's also some really good information about password cracking over on this article regarding Information Security.

But don't let that scare you or make you feel like deviantART is an unsafe community. It's not! It's important to bear in mind that the Internet really is just a representation of the real world that you walk around in each day. There are good and bad people everywhere -- thankfully mostly good. It's the minority of bad people that can get in the way of everyone else having a good time, and you'll find that it's not just deviantART that are affected by this. In a community as big as ours, it's only natural that we'll face a few challenges like this along the way. Protecting your deviantART account is no different to you protecting your mobile phone, your camera, iPod or other prized possession.

Over the coming weeks, we'll be putting in place some enhanced standards for passwords, which will make it even harder for your account to be taken over and accessed without your permission. Of course, if this happens to your account, it is very possible that your account could end up deactivated.

When we originally developed the deactivation process, we took on board your comments which asked for the ability to close accounts immediately and to delete everything. This is why currently, if you deactivate your account, your deviations are deleted along with any other content. You can't log in and return your account to it's former state. However, over the next few days we will be making some changes to the deactivation process that will provide a 30 day grace period for accounts that are deactivated. This means that should you unfortunately find that your account has been compromised and deactivated, you will be able to contact the Help Desk and ask for assistance. Please note that this will only be available for accounts which have clear evidence of unauthorised access, and we won't reactivate any accounts just because you've changed your mind.


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LadyWitherGirl Featured By Owner Mar 2, 2019  Hobbyist Digital Artist
Dinofanx Featured By Owner Mar 2, 2019   Writer
I'm so glad they linked me this. I'm still new and this was the first time I saw this hackers deactivating accounts thing. 
AgnosticDragon Featured By Owner Feb 10, 2018  Hobbyist Writer
There should be a way to prevent users from having a lot of these passwords. I have seen websites where you have to have a certain number of characters and it has to be a combination of letters and numbers.
LucaTheWriter Featured By Owner Nov 16, 2017  Hobbyist Writer
My question is why havent you guys done anything to step up security? Making the website secure wont do anything. Perhaps a two step process where you have to answer a question  only you would know the answer to.
Flagged as Spam
LucaTheWriter Featured By Owner Nov 18, 2017  Hobbyist Writer
(Stares at that second part)
Equestriasservant Featured By Owner Oct 31, 2017
good to know that they let ANOTHER hacker slip though again this time who is deactivating my friends again 

good security guys
Ivy-Mitsuno Featured By Owner Sep 4, 2017  Professional General Artist
please please help! 
I'm trying to get an account that i dont wish that can get deleted permently, however i dont have e-mail acess...please help!
faoula16 Featured By Owner Aug 24, 2017
Hello there, these days probably a hacker got in my deviantart account and thiefed me points. To my account I had 391 points and now, without buying something or making a commission and ect I have only 191. So this hacker took me 200 points. Please help me!
BlenderAxida Featured By Owner Jul 28, 2017  Hobbyist Interface Designer
is happened in my main account this week
StephanieSmall Featured By Owner Jul 23, 2017
I don't have a normal password and I was just hacked and they took all my points and all my money, they didn't cut me off from the account. They just stripped it :(
RandomBeef Featured By Owner Jul 2, 2017  Hobbyist General Artist
Doe's anyone know what I can do if I'm being threatened to get hacked? 
Pyrogoldenwheel510 Featured By Owner Jun 11, 2017
excuse me, could anyone possibly tell me how to report a user? i have seen this person's profile, after they sent me a link, and i've found out they are a hacker.the person is here: akashi4242

i've blocked them, and i'm going to put out a journal and hide the comment, but any assistance would be great :)
Shadow-Glassen Featured By Owner Jun 13, 2017  Hobbyist General Artist
I don't know if the guy's a hacker, but he does like to post malware-ridden comments. All you have to do is avoid the link and block him.
Pyrogoldenwheel510 Featured By Owner Jun 14, 2017
okay. i have done that. thanks for the advice though :)
Shadow-Glassen Featured By Owner Jun 14, 2017  Hobbyist General Artist
Alright! ^^ No problem! :D
EddEddyKing Featured By Owner Jun 9, 2017  Hobbyist Digital Artist
OMG, GUYS, I HAVE THE SAME PROBLEM WITH FurkanHolmes ! PLEASE, HELP MEEEE!!! I don't wanna leave my account forever ;u;
FurkanHolmes Featured By Owner May 26, 2017  Hobbyist Artist

since yesterday i had to change three times my password.. everytime i log out.. i can't log in anymore until i cahnge my password.. i really don't know what to dou know.. can someone help me?! :/
Luna-is-me Featured By Owner Apr 22, 2017  Hobbyist Traditional Artist
Someone I know's stash has been hacked, what do I and her do??
ChubbyBimbo Featured By Owner Mar 25, 2017  Hobbyist Artist
If only you could see your password tho.
ThatWasLeftHanded Featured By Owner Jun 9, 2016  Hobbyist Writer
Who in there right mind would name their password "password"?
Deviator101 Featured By Owner May 2, 2016
Glad to see you're on top of this.
RoseJewel21 Featured By Owner May 1, 2016  Student General Artist
I've been just warned about this journal entry:
I'm worried for the safety of my own account...and for the others, as well.
ElReyTroll Featured By Owner Apr 10, 2016
I got strange comments with a "" ,I'm scared ,what thats mean???
FunnystufBurrito Featured By Owner Jun 7, 2016  Hobbyist General Artist
Those are bad links for you to get a virus most likely.

NEVER click a bitly link unless it's from a trustworthy source. Hide those comments and block that user and you should be fine.
HimeSara84 Featured By Owner Apr 10, 2016  Hobbyist Digital Artist
I got two strange comments in my one drawing
Canine auction (OPEN 2/2)
And first I couldn't see them from my Notifications, what was weird, then after that my dA account started throw me in wrong links from my account, for example when I tried to go to Favorites, it sent me to Give llamas link.
I tried to report about these two, but got reported just about one. And I'm afraid of that if they might hack my account, so what I'll do now?
TwinTailsProductions Featured By Owner Edited Dec 13, 2015  Hobbyist Filmographer
Soft-Ears, Marshmellowhunter, YourBlueNightmare, and this account is being hacked and the hacker deleted everything in our St.ash and is taking over my personal account Soft-Ears. I've tried to rename the passwords and the hacker still gets in. I've also when to the help and FAQ but I'm not finding anything to help us. How can I stop the hacker?
Weedo--Chan Featured By Owner Dec 16, 2015  Student General Artist
Same here!

My Account was hacked. My computer's anti-virus software notified me that someone in Texas accessed my account.

I hope I'm not going to get in trouble, because the person who hacked my account, I saw their IP address, and I dunno if that person is banned or something.
Siomga Featured By Owner Nov 1, 2015
I cannot log in onto my account :Mikuthefennec:. I had 375 points in there and it was my active profile. I was logged in, then after 3 minutes i wanted to see something again and it said: Incorrect password. I tried around 30 times, but i didn't suceed. I clicked forgotten password, but i dont remember the email. I contacted DA with needed information, but i can't remember the old email and year /i clicked random year/. I can remember only the birthday date. I am super upset as this happened yesterday and i can't stop thinking of this! I didn't recieve an answer from devintart, what do i dooo?
Flower-Horse Featured By Owner Dec 7, 2015  Hobbyist Digital Artist
Sorry for coming out of nowhere, but do you have any saved passwords on your computer? It could help you trace that email. Better yet, the password to your account.
candiitea Featured By Owner Jul 29, 2015   Digital Artist
my problem is..whenever i go to my DA page it crosses my name out even though i reactivated my account..can you please help me? this really scares me! PLEASE HELP!
ArtLauras Featured By Owner Feb 23, 2016  Hobbyist General Artist
That means your account's been deleted :( email the DA to see if they can re-make your account!
Hope this helped!
candiitea Featured By Owner Feb 23, 2016   Digital Artist
Never mind it was just a glitch.
miki-sunshine Featured By Owner Jun 1, 2015  Student General Artist
The second link in this journal is dead.
That's what happened with my previous account :iconsupersmashcynderlum: too! No matter how many times I reseted my password, I still can't get into my acocunt and it always says it's not the right password. I never had this before! What should I do?! :(
pocketsizedoreo Featured By Owner Sep 10, 2014
on password-o-meter my password is very strong (15 letters)
akonfeon Featured By Owner Jan 29, 2014
The deep you dig into the topic and endow with us the perfect knowledge is appreciable.
Compila secure email service
RubyHalogenknight Featured By Owner Jan 19, 2014  Student Digital Artist
Is this still occurring? I can't log in my OTHER account AskEvilWizard and I reseted my passwords several times and used the new password but it says it's INCORRECT. How is this possible? Has my account been breached/hacked?
Wiccix-Designs Featured By Owner Mar 16, 2014
I'm having that same problem right now.. Makes no sense. 
I was on my main editing some things in my stash. I log out to do into my adopt account to see how it's doing. Then try to go back to my main an kept getting that error message... Even after resetting the password...
RubyHalogenknight Featured By Owner Mar 16, 2014  Student Digital Artist
From my own experiences, I recommend to leave the account alone for around two weeks
Don't try changing the password or try to log in
It MIGHT work...
Wiccix-Designs Featured By Owner Mar 17, 2014
That's such a waste of my premium membership though...
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January 5, 2011


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