I just want to share a very sad and unpleasant story that happened recently.
Perhaps this is not diplomatic. And unprofessional. But hell, I'm very, very upset and disappointed. The most offensive is that this is a stab in the back from a regular customer who has several very important for me sculptures in his collection.
It all started with the fact that during the current sale (10% discount), the buyer asked to refund $ 10 from the last order. The client motivated this by the fact that he bought a pair of creatures (a mother with a baby Liontari), which supposedly costs more than an adult creature and a baby separately in total.
At the same time, despite the formal courtesy “I would appreciate it,” this person used pressure to appeal to my honesty and to the fact that I had already bought a lot of things in my store.
I was saddened by such pettiness and such a manipulative approach (especially since this couple has a slightly more complicated painting than the others in my store), but I refunded $ 10, having decided that it’s not worth spoiling relations with a regular customer because of such a trifle . In addition, I saw no reason for a person to deceive me, so I did not check. I decided that I myself mixed up the prices and myself was to blame for the situation.
The next day, I decided that I should correct the mistake and recalculate the prices of these creatures in my store, so as to prevent a recurrence. What was my amazement and disappointment when I saw that a couple is still cheaper and not more expensive!
www.etsy.com/shop/DemiurgusDre…
Prices without discount:
Set - 140 dollars.
Big - 80 dollars
Small - 65 dollars.
80 + 65 = 145 dollars. That is, individually, they would cost $ 5 MORE, and not less.
Prices with 10% discount:
Set - 126 dollars
Big - 72 dollars
Small - $ 58.5
58.50 + 72 = 130.5
130.5-126 = 4.5. This is a slightly smaller difference, but the kit again costs less than individually.
I wrote about this to the buyer, providing all the calculations, and asked where the person got these 10 dollars. Yes, I was upset, so I was not perfectly diplomatic. I wrote that I believe that a person did not do this on purpose, but asked him not to do so anymore, because it poisons our relationship.
In response, I received a very annoyed and resentful letter. Allegedly, the requirement to return the money was just a matter and I should not have returned anything. And that there was no mistake, because the pair costs 140, and separately 72 and 58 (in fact, 58.50 - even in such nonsense a person deceived me and rounded the amount in his favor). However, the price of $ 140 without discount for listing with a pair of creatures, and 130 (130.50) - a discount price for the two separate creatures together. In fact, the buyer paid $ 126 per pair, and it is cheaper than 130.50.
I provided the buyer with all the calculations.
"You paid $ 364.5 for the three figures, although the amount without a discount was $ 405.
Without discount:
140 (Liontari) + 155 (Cat dragon) + 110 (Plantelope) = 405
With discount:
126 (Liontari) + 139.5 (Cat dragon) + 99 (Plantelope) = 364.5
+18 dollars delivery = 382.50"
Do you think I heard an understanding? No, I heard that I am a nasty person with a lot of problems, and the buyer has nothing to apologize for, and there was no mistake.
I may have a lot of problems. But certainly not with math. And you yourself can conclude who is the nasty person here. The one who believed in the word to a regular customer and immediately returned the money. Or the one who received all the calculations, but even “didn’t see” the mistake and the problem.
