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Fraud Protection for Points

Thu Apr 12, 2018, 4:57 AM by Heidi:iconheidi:

DeviantArt is always looking for the best ways to serve deviants, and in 2010 we introduced DeviantArt Points – our virtual currency.

Points can be used in a variety of ways, including rewarding fellow deviants for a job well done, supporting artists through commissions, buying Prints, or simply giving a gift with love.  In certain circumstances, like when earning royalties through the Commissions widget or Prints sales, Points can also be exchanged and redeemed for real money.

Any time real money is involved, there are inevitably a small number of “bad actors” who seek to game the system and take advantage of it.  To ensure the safety and security of our community when engaging in the Points ecosystem, we've recently enhanced our fraud detection tools and added new members to DeviantArt's Trust and Safety team.  With the addition of these tools and team members, we will be able to detect and investigate potential instances of Points fraud and/or bad actors abusing the system faster and more thoroughly than ever before.  In the event we find evidence of abuse that violates the Terms and Conditions for Points, we will take action accordingly.

We care deeply about our community aiming to provide all deviants with a safe and fun environment to create and grow.  This commitment to safety includes ensuring deviants have confidence when using DeviantArt Points and engaging with other deviants who do the same.  

If you have specific questions or concerns regarding Points, please submit a Help Desk ticket and someone from our Community Operations team would be happy to assist you.  

We care deeply about our community – aiming to provide all deviants with a safe and fun environment to create and grow.  This commitment to safety includes ensuring deviants have confidence when using DeviantArt Points and engaging with other deviants who do the same.
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YamiYancy Featured By Owner 4 days ago  Professional Digital Artist
YugiohHorses Featured By Owner Edited Aug 9, 2018  Hobbyist Traditional Artist
u need to add a way to instant-report deviations without having to click on it. more clicks = more views = more popular = more people get scammed by the "click here for free points!" things.

and there's no option to report comments if u don't own the deviation/journal being commented on so there's nothing to do about the people who post scam links as comments on super popular art because they know the artist is too swamped in messages to read very single one and report stuff themselves + since it's popular art it gets a lot of views and scams a lot more people so it's win/win for them.

edit: just saw the comments and realized i'm the only person who cares about the "click here for free points!" scams. everyone else is just copy/pasting each other about dAhub. :shrug:
yakob94 Featured By Owner Jun 19, 2018  Student Filmographer
WDWParksGal Featured By Owner May 22, 2018
I did see dAhub was back in operation. Not sure what the problem was but am glad there was a solution.
Heidi Featured By Owner May 18, 2018
As mentioned in the "Fraud Protection for Points" journal, DeviantArt recently enhanced our fraud detection tools and added new members to our Trust and Safety team.  With those improvements, we identified activity from dAhub that required thorough investigation.  We've since addressed a number of issues and concerns with the owner of the account, and have agreed to terms that will allow dAhub to continue to operate -- permitting all terms continue to be met in the future.  

DeviantArt is committed to providing a safe and fair ecosystem for Points, ensuring deviants have confidence when using Points and engaging with other deviants who do the same.  As always, we aim to deal with disagreements and misunderstandings in an amicable and mutually beneficial way.

Lilyas Featured By Owner May 23, 2018  Professional General Artist
Thank you, Heidi! I am glad to see that dAhub is back and that you managed to solve all issues with the owner.
WinenRoses Featured By Owner May 15, 2018  Hobbyist General Artist
Darth-Pravius Featured By Owner May 14, 2018  Professional Digital Artist
FathomIndigo Featured By Owner May 14, 2018  Hobbyist General Artist
#SaveDahub #savedAhub2k18 
I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire! Good luck ignoring this - though I suppose that's what you did with all of the comments below!                                                                                   I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!I'm on fire!
   Why was dAhub banned? They did absolutely nothing wrong, and none of the bot's actions were against the Terms of Service. In fact, they probably did the staff a favor, since part of the money that dAhub users spent on points went to staff members.
   Furthermore, if you care about the community, then that's all the more reason to keep dAhub around! DAhub was a fair way for some users to earn points and for others to gain recognition. How is that "bad acting"?      
FathomIndigo Featured By Owner Edited May 14, 2018  Hobbyist General Artist
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Vincebae Featured By Owner May 13, 2018  Hobbyist Writer
Arringtastic1992 Featured By Owner May 13, 2018   General Artist
Xhlxo Featured By Owner May 13, 2018  Student Digital Artist
dixiedashnight8004 Featured By Owner May 12, 2018  Hobbyist Artist
Lilyas Featured By Owner May 12, 2018  Professional General Artist
Hey Heidi, thanks for doing a good job for so many years now. I appreciate DA's concern about fraud protection which resulted in the stopping of the operations at the famous dAhub here on this site. This is my opinion on that matter:
  • The services on dAhub exist and are active for seven years now. To this date it was a very useful tool for many deviants to generate a few points and others to get real traffic and attention on their profile and galleries. It was a win/win situation, also for the point sales of DA because many artists buy points to donate them to the dA-Hub.
  • Until recently nobody of DA's Trust and Safety team cared about the point transfers at that place. WHY NOW??? It's still working the same since July 2012 (Java Bot) and the owner states that his services are compliant with DA's Terms and Conditions that haven't been updated since then.
  • I personally don't believe that there is any fraud involved in the services of dAhub. The owner made his actions transparent on his pages. He explicitly explains how his bot works and how the donated points are distributed. He is not earning any real money with it.
  • If you have an "automated fraud detection tool" in use why isn't there any result concerning the dA-Hub by now? It's down since April 17.
  • As many other deviants I am voting to keep and reactivate the services of dAhub because it's for the benefit of a lot of people and it's enhancing the community spirit.
SAVE dAhub! :icondahub:
ERA7 Featured By Owner May 11, 2018  Professional Digital Artist
bebinaflasica Featured By Owner May 10, 2018  Hobbyist Artist
MooseDoggo Featured By Owner May 10, 2018   General Artist
#SaveDahub come on bruh
Skithiiryx Featured By Owner May 9, 2018  Hobbyist General Artist
Guess you guys don't like money? 
HelloStarseed Featured By Owner May 7, 2018  Professional Photographer
Kind of weird DAhub has been around this long and just now are staff having a problem with it. If they were going to have a problem, probably should have done something when DAHub first started rather than wait years after people have been using it for this long. It seems to me like they want it gone because it hinders their point sales. Staff are getting greedy.

PastelMidnight Featured By Owner May 7, 2018  Student General Artist
a-lxndr Featured By Owner May 7, 2018  Hobbyist Digital Artist
BubbleTe-a Featured By Owner May 6, 2018

just give us the damn bot.
ValerieThePunkGirl Featured By Owner May 6, 2018  Professional Digital Artist
BritishShally60s Featured By Owner May 5, 2018
XxRadioactiveHeartxX Featured By Owner May 4, 2018  Hobbyist General Artist
chelours Featured By Owner May 4, 2018  Hobbyist Digital Artist
Jun-Kou Featured By Owner Edited May 4, 2018   Digital Artist
some people even used to charge money into points to get supported by dAhubs community, bet thats what you guys care mostly anyways, am i right? 

"We care deeply about our community" X^DDDD

Catcupcake Featured By Owner Edited May 2, 2018  Hobbyist General Artist
''We care deeply about our community''
Then why is it so hard to report art thieves bitch
Also #SaveDahub 
Catcupcake Featured By Owner May 14, 2018  Hobbyist General Artist
Hey :iconthundersnowolf:, if you're gonna make such a big claim (like sexism), then give me some hard evidence. Otherwise I'm gonna have to believe that you went on a triggered spree.
ThunderSnowolf Featured By Owner May 8, 2018  Professional Filmographer
Bitch = female dog
Catcupcake Featured By Owner May 8, 2018  Hobbyist General Artist
Bitch also = insult
Whats your point?
Mochaeii Featured By Owner May 4, 2018  Hobbyist Digital Artist
I agree but could have done without the bitch part
ThunderSnowolf Featured By Owner May 8, 2018  Professional Filmographer
I agree. It's also kind of insulting to people like me who loves caniformes and other animals.
Catcupcake Featured By Owner May 8, 2018  Hobbyist General Artist
I???? wasn't insulting you??????
Nor do I even??????? know you?????????
Jun-Kou Featured By Owner May 3, 2018   Digital Artist
ThunderSnowolf Featured By Owner Edited May 8, 2018  Professional Filmographer
Promoting sexists, are we?
Jun-Kou Featured By Owner Edited May 8, 2018   Digital Artist
easily offended, are we?
Catcupcake Featured By Owner Edited May 8, 2018  Hobbyist General Artist
How in the absolute fuck am I sexist?
SilverOfTheLunar Featured By Owner Edited May 2, 2018  Hobbyist Artist
''We care deeply about our community''

So let me understand this correctly

>You butcher most of the rules and even today allot are broke
> can't 3rd party report 
>butcher the membership price and still insists that sometimes we can't use PayPal because you somehow annoyed them
> fire allot of staff 
> sells sites off for money but hey was not enough

>everything must be a gamble guyz! ''

DA hub was not doing anything harmful, you of all sites should know that not everyone can buy points or do not wish to pay a site that claims it cares when clearly that is not the case.
I may not use DA hub but it's a better option for younger people out there that can't simply ask the family to pay for this site.

But please do go on and claim ''
We care deeply about our community'' everytime you make a drastic and not well through plan.
By all means please do continue to make this site more last legs then it is , I can't imagine how much legs you have to buy this site.

If people want to claim ''who pissed in you're'' stuff then you clearly have not been around since the start of this site or for me since 2008. 

patreon is a fine example of caring for a community, i suggest taken a page out of their book but hey even year after year that is hard to ask for.

ThunderSnowolf Featured By Owner Edited May 8, 2018  Professional Filmographer
People are still blaming the staff who got fired for what the current staff are doing so it's also unfair how innocent people who did nothing to provoke this community still got persecuted.
ShinyMajesticSuicune Featured By Owner May 2, 2018  Hobbyist General Artist
I hate to be that person, but DAHub was great. Users who were unable to buy points, or sell commissions, adopts, ect could actually earn points.

To the staff of DA, please, just let DAHub continue their operations. It is highly unfair. I do understand that real money is involved with points, however, I believe DA Hub was a great way to earn them. People donate points to be featured, individuals gave llamas, favorites and watches in exchange for points. It was a decent system. It's like paying for Ad-Space.
Yes, it probably was abused by some, but maybe a better system could be used? What if the creator of the bot added a long cool down, so users could only earn points every so often? Maybe add a requirement for accounts to be active longer before they are allowed to earn points? That way, if someone keeps making new accounts to cheat the system, they would have to wait much longer to be able to get their points. The requirement could help discourage people from making alternate accounts to earn points.

I hope the DA Staff reads this, and takes into consideration. The decision to close DAHub can hurt the community.

People can't get points (or don't have Paypal) > Can't commission artists, buy adopts, ect > Artists can't get paid for their work/ Don't get commissioned often because users can't pay > Artists can't afford the things they'd like (PTU Bases, Adopts, commissions from other's, CORE, digital content) > People can't even buy CORE

It's a cycle. People can't live on just donations! And, some users can't sell anything to earn points!
FanficLoverArtMaster Featured By Owner May 2, 2018  Hobbyist Traditional Artist
R4DIO-HAZARD Featured By Owner May 1, 2018  Hobbyist
ashleykitten4 Featured By Owner May 1, 2018
Hurry up DA staff, i need DAhub to be back online. you have taken long enough 

#savedAhub2k18 #SaveDahub 
LanaLoveKawaii Featured By Owner May 1, 2018  Hobbyist Digital Artist
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:iconheidi: More from Heidi

Thank You for Your Feedback on Eclipse!

Last week, we announced the Beta launch of DeviantArt Eclipse — a completely redesigned version of DeviantArt that puts more emphasis on artists and their art. As a Beta release, Eclipse is still under development and only available to a small portion of the DeviantArt community. We use the Beta release to gather feedback that allows us to closely analyze deviant engagement and sentiment.

Over 4,000 deviants have already tried Eclipse and many have shared their invaluable and much-appreciated feedback. We’ve received nearly 1,700 individual Eclipse feedback reports — including 407 bug reports, 532 feature requests, and 748 pieces of general commentary. Our team has read through and triaged over 60% of these reports and has a goal of completing all of them in the coming week. Thank you to every deviant who has taken the time to share feedback. Whether you’re someone who provided a few words or several paragraphs of candid response, we appreciate the passion you have for helping us ensure Eclipse will meet the needs of our diverse community.

This Is Just the Beginning of Eclipse

As with most Beta releases, we launched Eclipse knowing there were bugs and highlighted a handful of the most obvious in our release journal. We wanted to release sooner than later so we can begin this journey together – gathering feedback and insights and applying it into our development, fixes, and improvements. Plus, as Beta Testers, this is what you signed up for! We need your deviant-expertise to help identify bugs everything from baby bugs to elusive, exotic bugs.

Based on feedback, it’s clear there are certain areas of Eclipse that are leaps and bounds ahead of the “green site.” It’s also clear there are some things that need to be improved. We expected this and continue to welcome your feedback — the good and the bad. We’re in this together and want to hear from deviants every step of the way.

We're Exploring More Ways To Customize Your Profile

Eclipse provides new ways to personalize your Profile, including the ability to select Header Art for your page, linking to your social media platforms, and stating your commission status. However, with the removal of Custom Box, we heard, loud and clear, that deviants want more options to display content.We’re also in the process of exploring other ways you can customize your Profile.We’ll be sharing tips and varied examples of ways you can really customize Profiles. In the meantime, here’s one example of how @katy-l-wood is testing Eclipse’s current abilities to enhance her Profile.
Many deviants asked for the ability to showcase a single deviation on your profile. This is something we are already working on. We’d also like to clarify that, for the foreseeable future, Custom Boxes within Groups will remain as they are. Groups will eventually be redesigned with Eclipse in mind, but that process won’t be complete for many months. We’ll provide advance notice about any removal of Custom Boxes in Groups.

Addressing Your Other Top Concerns

The new Feedback allows easy viewability of your most recent and unread notifications; however, we’ve seen concerns about Feedback needing improvement as a whole. For example, deviants report it’s cumbersome to remove notifications and it’s hard to remove notifications in bulk. We’ll be making the “remove” button more accessible so that you can one-click remove (or one-click save) just as you could on the “green site.” We’re still reviewing the experience of mass removing feedback and hope to have updates soon.We are currently working on issues regarding Header Art and avatars – specifically, their size and quality. Icon codes and plz accounts will be coming soon to Eclipse. :iconlaplz:The new text editor makes it easy to write Literature, with the option to add formatting and illustrations to your work. That said, the Literature experience in Eclipse is still a work in progress. As we mentioned in the Beta journal, using Literature and journal thumbnails is not yet finished. Literature thumbnails in the sidebar (under “More Like This”) are also not yet finished.Improving the display of Literature thumbnails is something our Product and UX teams are already actively working on improving.Having a “Show More” link on deviation descriptions and comments allows for a cleaner viewing experience; however, based on feedback, we've removed "Show More" from deviation descriptions and comments.While search in Gallery, Favourites, and Journals didn’t make it into the Beta version of Eclipse, it’s our aim to bring this functionality to Eclipse.Several deviants brought up that the ability to include thumbs by pasting a URL (or thumb code) is not currently possible. We mentioned this in the original announcement, but we want to reiterate this is not working as intended and will be implemented in the future.

Of course, this isn’t a complete list. It represents our first step at addressing some of your top concerns and we’ll be sharing more responses and updates — including bug fixes — in the weeks ahead.

Keep it Coming!

In the release process, things are constantly evolving as we gain insights and implement updates. Please keep in mind these updates can take time to get used to. As you continue to explore Eclipse, share your thoughts and concerns through the Eclipse overall feedback or bug report/feature request forms. While we encourage general discussion in the journal comments, using the official form allows us to triage and act on feedback in a quicker, more manageable way.

We also want to give a shout-out to the amazing deviants who’ve produced really thorough Eclipse reviews:

Re: Eclipse by @rotane Eclipse by @katy-l-wood Review of Eclipse + Suggestions @nominee84 @senshistock’s video and documentEclipse Glimpse and Thoughts by @lexidus @taitrochelle’s videoMy Deviation Submission Journey in Eclipse PLUS by @ilantiis My Thoughts on the New Watch/Feedback System by @iingo Eclipse: WhatIsRight, WhatIsNot, HowToFixIt @ashclad-shade

Again, thank you to everyone! With your feedback, we’ve filed numerous bugs and our developers are working on them continually.

Featured in Collections

News plz by PeppermintSoda

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Eclipse Change Log: December 12, 2018

This week, nearly the whole DeviantArt team — encompassing staff members from Los Angeles, Tel Aviv, Kiev, and Vancouver, to name a few — has come together at our HQ in Hollywood to focus on Eclipse and plan what’s in store for 2019.

As a reminder, we’re continuing to work on the bigger community feedback concerns — including customization and improvements to Feedback — and we hope to share more soon.

Since the holidays are coming up, and many people on our team are traveling or taking time off, we won’t have a change log to share for a short while. But we want to let you all know that we are continuing to review and analyze your feedback, and we look forward to sharing more updates with you early next year!

Change Log

Literature descriptions are back! (Popular request!)After replying to a comment in Feedback, the notification is now automatically removed. (Popular request!)Comment link pages now have "parent" and "top" buttons, and are now centered for easy readability. (Popular request!)Scraps are back!You can now mention a deviant just by typing (rather than selecting them from the list).The Gift dropdown on profile now tells you when you've already given them a llama or they are full of cake. Removed minimum character count in Status Updates and Journals, allowing deviants to share a post that simply includes a deviation, gallery, or video.

Preview of the new comment permalink pages.

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April 12, 2018
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