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A brief update

Tue Jun 26, 2012, 2:13 AM


It's been a while so I thought I should provide a bit of a general update.

Community Operations continue to plough through tickets & reports. We recently smashed through a record number of weekly tickets, and our satisfaction rate within Zendesk (our customer support system) continues to improve on a weekly basis. A quick snapshot of this for you;

In the past week Community Ops has received ratings on 649 tickets. A total of 556 tickets were positive and only 93 were negative. Our rating % over the past week is 85% positive(increased by 4%).

Of course there's always room for improvement and with that in mind I am working with aunjuli and ewm to look at how we can free up resources within each department from repetitive tasks or issues. We've already identified a number of tweaks and have started making plans regarding the intended changes.

I'll be announcing the latest round of Seniors at the end of this week, so if you have any last minute nominations, TODAY would be a good day to note me.  

In other news, I'll be taking next week off. It's my 40th  (gasp!!) birthday on the 4th July, and I've got a number of things going on throughout the week to celebrate with friends & family.  I've had a few people ask me how I feel about turning 40, as if it's some sort of death bell tolling. I can honestly say that I feel great, and I am very much looking forward to it :aww:

What's going on with you guy? Anything exciting?

  • Listening to: Pink Floyd
  • Reading: Jo Shapcott
  • Playing: With fire

Add a Comment:
 
:iconwdwparksgal:
WDWParksGal Featured By Owner Jun 28, 2012
Oh, please. Forty? I wish I was forty again! Of course, that would mean I was only two-years old when I had my daughter :giggle:
Reply
:iconpixlphantasy:
PixlPhantasy Featured By Owner Jun 28, 2012  Hobbyist General Artist
Enjoying the remainder of my stay cation and looking forward to Canada Day Celebrations! :woohoo:
Keep up the awesome work and Happy Early Birthday ^^
Reply
:icontouchedvenus:
TouchedVenus Featured By Owner Jun 28, 2012  Hobbyist Digital Artist
Well! Happy early 40th Birthday! You look marvelous. :heart:
Reply
:iconendorell-taelos:
Endorell-Taelos Featured By Owner Jun 28, 2012   General Artist
Oooh also don't forget to send the Senior announcement article to #dAseniors's journal too! when you submit it through Sta.sh.

Thank you! :la:
Reply
:iconendorell-taelos:
Endorell-Taelos Featured By Owner Jun 28, 2012   General Artist
I hope you have an awesome birthday and an awesome week off.. :love:
Awesome news about the tickets and zendesk. :happybounce:
Can't wait to see who the new seniors are. :squee:
Reply
:iconmelgama:
MelGama Featured By Owner Jun 28, 2012  Professional General Artist
:blowkiss:
Reply
:iconhavetales-willtell:
HaveTales-WillTell Featured By Owner Jun 28, 2012  Professional Writer
Happy rolling of the odometer, person-who-is-younger-than-I. :iconshakecaneplz:
Reply
:iconshyree:
Shyree Featured By Owner Jun 27, 2012
Happy 40th and congrats on smashing records!
Reply
:iconikazon:
ikazon Featured By Owner Jun 27, 2012   Writer
Death bell. :laughing: Hope you have an awesome birthday week, Fi! :love:
Reply
:icononelovedrew:
OneLoveDrew Featured By Owner Jun 27, 2012  Student Digital Artist
I think my dad's playing some kind of a bad joke on me or something 'cuz it hurt my feelings. Nevermind that though. I'm really concerned about the rise in copyright-infringing motivational posters. Have you tried looking up the term "motivational"? You should check it out. o.o
Reply
:iconscribblingnooly:
scribblingnooly Featured By Owner Jun 27, 2012  Professional
Happy Birthday!!
Reply
:iconachildoftheking:
AChildOfTheKing Featured By Owner Jun 27, 2012  Hobbyist Traditional Artist
happy birthday.
Reply
:iconalanralph:
AlanRalph Featured By Owner Jun 26, 2012  Professional General Artist
Currently dividing my time between job-hunting and online training courses. :work:

Congrats on turning 40! :cake: I'll be 44 in about a fortnight from now. :granny:
Reply
:iconrandomaxes:
randomaxes Featured By Owner Jun 26, 2012
age is just an issue of mind over matter;
if you don't mind,
it doesn't matter.
<3
Reply
:icondr-eman1:
Dr-Eman1 Featured By Owner Jun 26, 2012
Just the usual- thinking I know when I don't.
Reply
:icondeviant-garde:
deviant-garde Featured By Owner Jun 26, 2012
You should definitely nominate *prosaix. Clear senior material. Just look at the insight in every forum post.
Reply
:iconobsidianxrogue:
ObsidianXRogue Featured By Owner Jun 26, 2012  Hobbyist Digital Artist
Happy early birthday!:love:
Can't wait to see the new seniors!:la:
Reply
:iconkovowolf:
KovoWolf Featured By Owner Jun 26, 2012  Professional General Artist
:heart:! Keep up the amazing work!
Reply
:iconpetrova:
petrova Featured By Owner Jun 26, 2012  Hobbyist
Glad to hear things are improving with zendesk :hooray:
and I hope you will have a truly amazing week and truly celebrate becoming 4.0 (the older the better ;))
Reply
:iconblueravenangel:
BlueRavenAngel Featured By Owner Jun 26, 2012
Happy early birthday! :cake:
Reply
:icon3wyl:
3wyl Featured By Owner Jun 26, 2012  Hobbyist General Artist
I heard that when people were asked what the best age was, they said it was 40 (when they were 40+ themselves), but yeah, happy early birthday indeed! :D
Reply
:iconkaty-l-wood:
Katy-L-Wood Featured By Owner Jun 26, 2012  Professional General Artist
Happy early birthday!
Reply
:iconquolia:
Quolia Featured By Owner Jun 26, 2012  Hobbyist General Artist
Happy early birthday! :huggle: :party: Enjoy your week off :heart: I believe we are having a cookout on the 4th :aww:
Reply
:iconbrokenshell121:
BrokenShell121 Featured By Owner Jun 26, 2012
Happy birthday! :)
Reply
:iconkersee9:
kersee9 Featured By Owner Jun 26, 2012  Professional Writer
40 is nothing but another milestone--enjoy it! :)
Reply
:icondekoradum:
dekorAdum Featured By Owner Jun 26, 2012  Hobbyist Photographer
:heart:
Reply
:iconrotodisk:
RotoDisk Featured By Owner Jun 26, 2012   Digital Artist
Zomg, I just remembered your birthday was a day before mine! :love: Very excited to see who the new seniors will be.

Hope you have a fantastic birthday next week, Fi! :party:
Reply
:iconnamenotrequired:
namenotrequired Featured By Owner Jun 26, 2012  Professional Interface Designer
Happy even earlier birthday! :dummy: or is it less early? :paranoid:
Reply
:iconxcetera:
Xcetera Featured By Owner Jun 26, 2012  Professional Photographer
Happy Birthday! :la:

Can't wait to see the next seniors!
Reply
:iconhardrockangel:
Hardrockangel Featured By Owner Jun 26, 2012
Happy early birthday! :iconflowerdanceplz:
Reply
:iconslowdog294:
slowdog294 Featured By Owner Jun 26, 2012  Professional Photographer
Happy birthday, Kiddo. :party::cake::huggle:
Reply
:iconstivia:
sTiViA Featured By Owner Jun 26, 2012  Hobbyist
Happy early Birthday :squee:

I will send my suggestions!
Reply
:iconerisama:
erisama Featured By Owner Jun 26, 2012  Hobbyist Photographer
Happy early Birthday! <3 :icongigglecake:
Reply
:iconaeirmid:
Aeirmid Featured By Owner Jun 26, 2012   Digital Artist
Happy early birthday! :party: It's definitely not a death toll; it calls for celebration!! Hope it is wonderful.

Can't wait to see who the new `seniors will be! :eager:
Reply
:icontheos-kengen:
Theos-Kengen Featured By Owner Jun 26, 2012  Hobbyist Photographer
Do have fun on your vacation :aww:
Reply
:iconkeight:
keight Featured By Owner Jun 26, 2012
Have a great celebratory week!

:D Did that about half your life ago. It was a very interesting time. :D
Reply
:iconpica-ae:
pica-ae Featured By Owner Jun 26, 2012  Professional Interface Designer
Luckily we're not living in the Middle Ages anymore… :P isn't 40 the new 30? And after 30 being the new 20 some years ago there is not really much to worry about :meow:
Reply
:iconartbycher:
ArtByCher Featured By Owner Jun 26, 2012   Traditional Artist
Thank you for ALL your hard work Fiona!!
And welcome to the 40's!!!! It's a pretty fun ride, I must say :party::hug:
Reply
:iconcality:
cality Featured By Owner Jun 26, 2012  Hobbyist Writer
I hope you enjoy your week off, and your birthday! :hug:
Reply
:iconkjherstin:
Kjherstin Featured By Owner Jun 26, 2012
You were born in the coolest year of this modern age: 1972!
Reply
:iconjamminjo:
JamminJo Featured By Owner Jun 26, 2012  Hobbyist Photographer
Wonderful update :)

Have a Fantastic Birthday :party: :cake: :party:
Reply
:icongudsforladt:
Gudsforladt Featured By Owner Jun 26, 2012  Professional Interface Designer
Party time. :party:

We're going down to Milwaukee for the 4th, so nothing really exciting. Just a little get-away.
Reply
:iconbradleysays:
bradleysays Featured By Owner Jun 26, 2012
Have a great week off Fiona, you deserve it. :hug:

Happy Birthday for next week. :)
Reply
:iconnovaduck:
NovaDuck Featured By Owner Jun 26, 2012
Sounds like you're going to have an awesome 40th. :) I'm sure 40 isn't all that much different to 39, anyways. =P Enjoy your time off <3

Nothing going on with me. Looking for work... we all know how exciting that is. :yawn:
Reply
:iconfourteenthstar:
fourteenthstar Featured By Owner Jun 26, 2012
Thanks :heart:

Are you still doing website stuff? I have a commission for you if you still do wordpress :B Our band website needs a serious overhaul!!
Reply
:iconnovaduck:
NovaDuck Featured By Owner Jun 27, 2012
I do. Just shoot me an email if you need me do anything. :B
Reply
:iconscaramoushe:
scaramoushe Featured By Owner Jun 26, 2012  Hobbyist General Artist
Yay! New Seniors :w00t:
Guess you won't be heading down to the London devmeet?

Happy Birthday for new week! :cake::party:
Reply
:iconrushy:
Rushy Featured By Owner Jun 26, 2012
I don't suppose we'll see you at the weekend inLondon then Fi?
Reply
:iconfourteenthstar:
fourteenthstar Featured By Owner Jun 26, 2012
Sadly not. On Saturday I am playing at a concert during the day for Armed Services day, and then the celebrations begin!
Reply
:iconrushy:
Rushy Featured By Owner Jun 26, 2012
DOH! Maybe next time? ;)
Reply
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