This Review and Update Processes are for the first release Cintiq Companion.
June 4, 2016: WIN 10 Upgrade Instructions... I recommend reading all instructions to the point before WIN 8.1 instructions start before starting your update. (Remember WIN 10 is only available for free before July 29, 2016. So if you are going to upgrade do it soon.)
When I did my update I used my USB backup to revert to WIN 8 when I received my Cintiq new, but before anything back up everything first. This way I could insure I didn't have anything installed that might carry over and mess things up when I upgraded. I also recommend to take a screenshot of your Windows Program and Features Window were you uninstall programs and saving it a USB before starting the upgrade. This will give you a better idea of what pre-installed software you might be missing after upgrading.
After that I uninstalled Intel(R) WiDi because its not going to work with the upgrade just like it wouldn't for WIN 8.1
Then from there I just download WIN 10
Now when I upgraded I chose the wipe everything option and everything worked out fine. But if you do that you will not be able to go back to WIN 8/8.1
And you will lose a lot of the software that was pre-installed like Broadcom Location Sensor, Intel SDK for OpenCL - CPU Runtime Pack, the Wacom Tablet Software and Plugins and some others. Some of which I wasn't able to find online afterwards. So you may want to chose keeping my PC option when upgrading and see how that goes if your worried about it. Again like I said I haven't had any issues.
After WIN 10 is installed you will want to go to Intel's software/drivers section of the website. Use the discover program and install both updates (Graphics & Bluetoth). It will still say your bluethooth update is ver 15 vs ver 18 but I believe that's because its the version that happens to get installed for because of there hardware inside the tablet. Has been that way since WIN 8.1
You will also need to go to Wacom and download and install the software/drivers as well. Just don't forget to uninstall the Wacom driver in the device manager before installing it.
After that you really don't need to do any other driver updates. WIN 10 has enough of the backdated drivers that everything worked fine from that point on.
The only thing that bugged me was my mini SD card reader would always read as a USB drive. So you can go to Realtek and download the WIN 10 64 Bit SD Card software/drivers. There's only two to pick from 32 Bit and 64 Bit so as long as you get the 64 Bit you shouldn't have any issues. I also download the "High Definition Audio Driver" and install that as well. I did but has made no difference to the sound or who it works.
Hope this helps for all of you who want to move onto WIN 10 like I did, its seriously better then WIN 8 or 8.1 in my option.
Finally make a new backup USB in case you need to reinstall WIN 10 fresh again. Do not use your old recovery drive if you chose the keeping my PC option when upgrading to WIN 10 so you can go back to WIN 8 if you want.
Here is link on how to do it... windows.microsoft.com/en-us/wi…
3/22/2014 5/21/2014: WIN 8.1 Upgrade Instructions... (UPDATED: see ***Wireless Networking (WiFi) Driver*** in bold)
So I gave WIN 8.1 a try again and so far so good. Here are instructions to preform the upgrade with no hiccups like having preinstalled software not working or errors showing up because of that. Keep in mind I used my USB to set everything back to factory setting before going though this upgrade process. The reason why is when I upgraded with all my legacy software installed and not first updating the drivers I got a RunDLL error that said "There was a problem starting C:\Windows\System32\LogiLDA.dll The specified module could not be found." Now you may be able to update the Intel drivers before upgrading to WIN 8.1 and have no issues but you will have to give it a try yourself to find out. Also if you like how your Tiles are set up be sure to take a screenshot of it by holding down the windows button and print screen button so you can put it back the way it was once the WIN 8.1 update is done because it will be all messed up after the upgrade.
First thing you should have made a backup of your system when you first go it before even installing any programs. If you did this or you just got your Wacom you shouldn't need a USB drive bigger then 16 GB if you didn't make this before updating windows and installing other software you may need a bigger USB. And here are the instructions on how to do that: windows.microsoft.com/en-us/wi…
Then update your Wacom drivers and bios though the Wacom Desktop Center already installed on your tablet.
After that you will want to go to Intel's website and navigate to the drivers you need to update. Click on Menu, Support, Downloads and Drivers, Automatically Find Drivers and Software.
You will then want to, as of this update, download the new Graphic Driver and Intel Bluetooth Driver.
***Wireless Networking (WiFi) Driver as of 5/21/2014***... I had some issues with wifi before and after upgrading to WIN 8.1 so I contacted Wacom and Alex Duffy sent me an email stating:
"The intel proset wireless sometimes can cause this to fail. Please fist try downloading and installing the updated version below. If the issue continues please open your control panel and program and features and uninstall the intel proset wireless then restart the computer, it will then use the built in windows software for internet connection directly does this resolve the issue?
Direct link to the download, you will need to agree to the license and the download will start.
I had to uninstall the intel proset wireless program and for now it seems that I'm not having any issues.
Important Note: Be sure to restart your tablet every time it asks you before installing a new driver. Also after you update the drivers and I'm not sure why if you go back to the Intel site it will still say there is a update for the Bluetooth and WiFi drivers and not the Graphic driver but not sure why.
Now uninstall Intel PROSet/Wireless Software and then install the Wireless Networking (WiFi) Driver you just downloaded.
Then install the Graphic and Intel Bluetooth Drivers.
Now do all your WIN 8 updates.
Then uninstall Intel(R) WiDi (It is not compatible with WIN 8.1 and after the driver updates and upgrading to WIN 8.1 it will no longer be needed.)
Here is link to get future updates for WiDi: supportkb.intel.com/wireless/w…
Here is link on how you connect with it after updating to WIN 8.1: supportkb.intel.com/wireless/w…
You can now start downloading your WIN 8.1 upgrade form the Windows Store. (
Note: If you use Paint Tool SAI Ver. 1.1.0 be sure to install it before upgrading or every time you open it even after changing the compatibility settings it will ask you every time if the program can make changes to your PC. Ended up not mattering if you install it before or afterwardsÂ you will always get the pop up in WIN 8.1 even if you changeÂ it to run as Admin. But there is a new SAIÂ Ver. 1.2.0 that works fine with WIN 8.1 if your willing to drop $52 US on it if the pop up window asking if its ok to run the program bugs you to much.)
Finally install any old legecy software and/or apps you need to if you started with a clean install of WIN 8 like I did and calibrate your stylus.
If you have any questions let me know and I'll do my best to help you out. ^^
3/4/2014: Wacom Stand
So while I really love how the stand works after a few months of constant use and leaving the tablet on the stand for a number of weeks, at least 5-6 weeks straight, the plastic separated from the metal base where it attaches to the bottom of the tablet. The plastic and metal parts are only held together with a piece of black commercial type double sided tape.
The only reason I can come up for this happening was for the long amount of time I used the stand without taking it off. And since both the metal base and plastic is somewhat flexible small particles of dust must have made its way between both pieces causing them to separate. So I recomemend that when your not using your companion don't to leave it on the stand and put stand in the case/bag it comes with to protect it from dust as much as possible. Or maybe my stand was defective to begin with and just took some time for mine to get the way it did, but for how much we pay for these machines better say then sorry imo.
I've had the keyboard for about three months now and its great only con is that I miss having a number pad and because it is smaller then a standard keyboard it does take some time getting use to. Other then that its extremely sturdy and holds a charge for what seems to be forever, even when you forget to turn it off after using it. I still hit the cap lock button sometimes when I'm trying to hit the shift key, lol.
12/8/2013: WIN 8.1 Paint Tool SAI fix
Right click on Paint Tool SAI icon, click find file location, Right click the Paint Tool SAI and go to properties, select the Compatibility tab, click Run compatibility troubleshooter and just follow the steps that come up from there and it will be working again.
12/8/2013: Old WIN 8.1 Problems
Switched back to WIN 8 since there is no fix for 8.1 yet. And found a really odd thing. The HMDX Jam Classic does not work with WIN 8 other then letting you pause and play with the speaker button, but no sound comes from it. However for whatever reason the same speaker works fine with WIN 8.1 and I tried everything to find a work around for 8. So if any of you have found a fix for I'd love to know. Or if the newer model Jam Plus or XT Speakers will work with WIN 8.
THINGS YOU SHOULD KNOW BEFORE UPGRADING TO WIN 8.1
An Intel update you will need after upgrading to windows 8.1 - supportkb.intel.com/wireless/w… Its a good idea to uninstall the old Intel WI DI program before upgrading to 8.1 since it wont be compatible so you don't have ugly unusable icon on your app list.
You will need to reinstall your Wacom drivers after upgrading to windows 8.1 for PS CS6 to work, and it still wont work great even with the power settings set to high performance. I think they will need to update their drivers again to fix it but painter 12, sketchbook, and Paint Tool SAI seem to work decently us.wacom.com/en/support/driver…
I even tried updating the graphics driver and that didn't help either, but here is link regardless... downloadcenter.intel.com/Detai…
And I have post about it and another per-installed program issue here... forum.wacom.eu/viewtopic.php?f…
I bought this to replace my Cintiq 21UX which I have listed on eBay cgi.ebay.com/ws/eBayISAPI.dll?… SOLD
And it seems like I have been waiting for someone to do this ever since the apple iPad came out; but never cared for the fat nib stylus it uses. If you in the market for both a laptop and 13HD this is the way to go cause IMO the price is pretty comparable. If you not looking to be portable or your not ready to upgrade your pc/laptop I say go with the regular Cintiqs or Cintiq Companion Hybrid.
*Being able to run legacy programs like full version of Photoshop CS6 and Painter.
*Comes with nice case/bag similar in style to the bamboo one but a billion times better.
EDIT *From what I can tell I seems like it comes with a screen protector already on it!!! I can tell from the obvious lip sticking up above glass surface and small hole cut out of the film where camera is. This is not user replaceable! Source: forum.wacom.eu/viewtopic.php?f…
I highly recomend getting this... www.amazon.com/POSRUS-Antiglar… But from what I have read it is only the size of the active area. Source: forum.wacom.eu/viewtopic.php?f… I ordered and used this...www.amazon.com/POSRUS-Antiglar… Same thing but POSRUS It is as big as the entire glass I just had to cut out a notch for the camera. Though I do recommend contacting them to make sure they are still that size and not doing the same thing for the 13HD, just in case.
*Windows 8 shines on a machine like this vs a desktop. This is the type of device it was really made for.
*Micro SD slot for additional space.
*Was shipped standard shipping for free and got to S. Oregon in two days!!!
*The stand is great really love the three different heights and that it snaps onto the back of the tablet for travel.
*Being able to personalize the stylus with different color rings.
*The stylus case is BOSS, I wish all Wacom's stylus's came in this type of case instead of the ink well things.
*Wacom preset touch settings are much nicer then Surface IMO.
*Speakers, or should I say what speakers, do to there position and size it only takes a table cloth to muffle them enough that you can't hear the sound very good when the operating system sound level is at 50% and media player is at max. And when turning it up to max it sounds like the speakers might not last the month. So be prepared to use headphones a lot for things like music and when using the stand.
*Power button can be a pain. You have to actively watch out for it since it is on the bottom right corner and because it depress so easily. Prob wont be an issue for left handed people since it will then be on the top left.
*The way the stand snaps on the back I think is good but could be better. But am very glad it is nothing like the surface stand.
*Bundled /Cloud Software you get for free is well ugh. Most artist are going to have Sketchbook because of price point. There is a 90 day trail for Painter but its not the most current version, which is 13. And the other programs aren't worth mentioning IMO.
*Not many worth wild apps for Windows 8. So if you want apps you will want the Hybrid.
*Can't swap out the battery with a different one once it dies or is no longer any good.
*Keyboard has been out of stock since the day it these became shippable. The are back in stock ordered one the 4th.
*PHOTOSHOP... As you move the stylus to the right of the screen the cursor becomes displaced as you get close to the edge. I have read that Adobe is looking into that problem though.
Things to think about....
*Operating System and per-installed software takes up 41GB and if your like me, my programs and music take up 164GB, your going to want to spring for the extra $500.
*Price is a bit high when considering the jump from 256 to 512. When the only difference is the size of the SSD and it being the Pro version of Windows. So I do think it should be about $200 cheaper then what it sells for, especially when taking those speakers into consideration. And really if ur getting this tablet its probably for the bigger HD not that its running Windows 8 Pro.
*Do to excitement of it finally arriving at my house I had hard time finding the Win8 serial number when setting it up, its on the power pack.
*Be sure to have a USB (you'll need 10 GB worth of space more if you already installed other programs onto it) or external DVD drive to back up your Wacom before you even use it. Since there is no Backup Partition when you get it. Directions on how to do that can be found here: windows.microsoft.com/en-us/wi…
And two issues I had right out of the box to be aware of...
*When I first switched to desktop I got the message... "A digitally signed driver is required. Web Service Based Scan Device Driver Microsoft Corporation. Windows blocked the installation of a digitally unsigned driver. Uninstall the program or device that uses the driver and check the publisher's website for a digitally signed version of the driver." I have no idea what it means or why it popped up since I started the tablet and went straight to the desktop by clicking on the Wacom Desktop Center tile.
*Camera on back of tablet was kinda buggy first time I used it had to change the photo resolution once and it was working correctly. And am hoping these two thing wont mean I will have problems later in the future software or hardware wise.
UPDATE: Hybrid vs Windows...
My wife just got a Samsung Tab a couple weeks ago so I played around with drawing apps on it. And while there are more drawing apps and the Sketchbook one that you pay for is nice I'm very glad I chose the Windows version of the Wacom. At one point I really was debating if I should return it for the hybrid to use with my PC rather then have the standalone Windows version but after getting the keyboard and using it for about everything under the sun I used my tower for this was defiantly the way to go (see my reply to Peachie-Sakura). The only reason I could see having a tower for anymore is online gaming like playing a shooter or WoW. Plus all the extra free space I have now on my desk to draw traditionally is awesome and I don't have to hear the wife scold me for not cleaning my drawing stuff up off the kitchen table b4 dinner. ^^
So are you maybe using a new Ver. of SAI or have the Companion 2, Model # DTH1310?
I also found this about SAI Ver 1.2.0... "On Windows Vista or later, please avoid installation into "Program Files" folder because SAI may take malfunctions through the influence of UAC." So you might try reinstalling it just on the C drive if it's installed in any of your program file folders.
Hope that helps.
I saw in your profile you have the newest model. If installing the program somewhere else doesn't work. I would suggest getting Autodesk Sketchbook Pro 7. If you can hold out till November during Black Friday the price usually gets down to somewhere between $28-32 on Amazon, or you can go the subscription way like adobe does and pay month to month.
Have you tried using SAI on your old PC with your Cintiq hooked up as a monitor thus allowing your old PC to power the software to see if it works.
Have you tried calling Wacom Support, they might have some ideas to maybe get it to work right. They are incredible at helping customers trouble shoot problems.
If neither of those fix the issue I'd personally just start using Sketchbook instead. I'm sure at some point Systemax or Wacom will come up with a fix depending whether its a hardware / driver issue or a software one.
Problem is, if it is a software issue you could end up having to buy SAI again. I wish I could be more help but my wife won't let me spend another 3k on a second one just yet.
Pippyboy On deviant art... Wacom companion 2
Since you just got it and you have a 2nd generation companion I'd say default to getting in touch with Wacom's tech support first, just to be safe.
But make your router firmware is up to date I know that can cause problems with it dropping the WiFi single.
Only other things you can try is visiting Intel's website to update your drivers.
Or uninstall the Intel WiFi software and just use Windows default setup instead, that's what I had to do after upgrading to Win 8.1 Which was the advice of Wacom's tech support and I haven't had to many problems. And the ones I have had I'm pretty sure are do to my ISP since I'm stuck Centurylink and their certified routers are crap.
Also if you have dead spots in your house you might try getting a D-Link DHP-W311AV. My sister uses one in her two story house that works pretty decent.
Hope that helps.
i have today told wacom i will return this unit, untill they can sort out this 5g problem. my set up is up to date and i dont have any problems at all, in fact i can get my wi fi up to 100 yds down my garden,thats how i have set it up
so this unit wont work ,in my concervatry, it will only drive me mad each day.wacom have today told me that these units are only 2g ,so sadly its a return from me, i will stick to my 21 inch cintiq,thats the only reason i was buying this unit was the portable side. thank you once again.. david pippyboy
Can i use ANY other keyboard than the wacom companion one?
Of course, the Apple ones might have some trouble.
C:\Users\'YOUR USER NAME'\AppData\Local\Zame\PaintTool SAI English Pack
sometimes it can also be found...
C:\Program Files (x86)\PaintTool_SAI_English_ver.1.10\PaintTool_SAI_English_ver.1.10\PaintTool SAI English Pack\
First install SAI like normal on your new laptop.
Now I usually only use SAI to sketch and do line work in. But go here... algenpfleger.deviantart.com/ar…
Copy all the underlined files from your old laptop and use them to replace/overwrite those same files on the new laptop.
You will also want to copy the SAI file found in the PaintTool SAI English Pack on your old laptop and use it to replace the same file on the new laptop.
After that, right click on Paint Tool SAI icon, click find file location, Right click the Paint Tool SAI and go to properties, select the Compatibility tab, click Run compatibility troubleshooter and just follow the steps that come up from there and it will be working again.
Every time you start SAI though it will ask permission to make changes to your laptop just select yes. The only way to get that to stop happening is to upgrade to SAI Ver.1.2.0
Hopefully that works in fixing your problem but if it doesn't be sure to let me know.
Also I've heard the Cintiq Companion can't be used as a regular desktop Cintiq. Is that true?
Right now I use a 22HD Cintiq (and I love it), but my tower is dying so I give it to my husband (who is a professional artist as well) and I will use the companion in the future ... I just fear I will miss the big screen <_<
My hope for the future is they will make it so that you can use the WIN Companion like you can the Android version with your tower if you want for a bit more processing power and better speakers. And thanks for the fav ^^
I actually wish the screen would be a little bit bigger...I know it's hard to carry then, but I have a hard time to get used to this tiny drawing-space (I'm used to the 22HD)
Also...yeah. The Stand is garbage. Totally. It feels like cheap china crap and also smells very bad X_X Do you use any alternative to the regular stand that comes with it?
And you are welcome for the favorite. Your post is very useful to me, specially with the upgrade notes ^_^
Also if you decide to updated to try WIN 8.1 let me know how it goes. I haven't tried since they updated the driver so that you could turn Windows ink on and off in the stylus calibrate tab.
Still use the regular stand on the go... But for home the wooden one is perfect. It also looks quite nice ^_^
And I haven't tried WIN 8.1 yet. Maye I will do it these days to see how it goes.
I'm a little bit scared it will mess up the drivers - that would make the tablet useless X_X
And the firmware update they just did this week and the past driver updates I think I'm going try 8.1 again this weekend, if I can find the time.
But if and when you do decide to try 8.1 don't forget to make a recovery backup of your Cintiq on a USB if you haven't already. That way if anything gets messed up you can use that to restore everything back to factory settings ect.
Just in case you here's the link on how to do it also windows.microsoft.com/en-us/wi…
I'm so chicken shit (also because I'm not very good with windows or computer in general)
Anyway. My Stand is a no-brand one. And pretty simple...
I think it actually was a book-stand. But it's massive and I trust this thing a lot XD
But I guess every laptop-stand will do. (even better if you can tilt the angle, like some plastic stands can)
I even found this here: www.foodiggity.com/how-to-turn…
There are many alternatives
Thank you so much ;A:...you have no idea how happy you've made me lmao ;u;
right now my "best" portable computer is a Surface,
IS A PAIN
+i connected my tablet to it, YOU CANT DOWNLOAD ANY WACOM DRAWING APPS
but oh well im going to have these thing, 'til i save up those bucks....its so expensive...as a cheap nice car
and thank you for taking your time and giving us your advices for a better use .w.
Why would you even want anything other than Photoshop or Illustrator? Unless you mean a "regular" Surface where you can't run those, then SketchBook Express and Fresh Paint might be worth your while.
The plastic film that looks like screen protector that is already on it is only there so that the stylus gilds smoother on the active surface.
The only way to get rid of the scratches is to send the whole thing back to wacom to have them replace the whole screen. And I'm pretty sure it wouldn't be covered under the warranty because it is just regular wear and tear from use. My suggestion is to hold off using it until you can get a screen protector if your concerned about reselling it the next time you upgrade to a newer model.
Can i put a protector on that one ? if so i will try do to that fast as i can cuz this is scratches easy .. i always check the stylus before use . i got some small ones , and i can't get it to warranty cuz i am in Egypt and i got it from someone on USA, i will tel him to bring me a protector ...any suggestion on the protector ?
The same company sells a screen protector just for the companion but early reviews said it only covered the active area of the glass, per the eu wacom forums, link can be found in my original review under Pros. So if you go with this one... www.amazon.com/POSRUS-Antiglar… Be sure to read the amazon reviews and maybe ask to make sure it covers the entire glass surface.