DeviantArt is always looking at how we can better serve deviants. We’re aware Customer Service is an area that needs improvement, and we’d like to share some of the steps we've taken to grow and what we'll be doing going forward. As you may have already noticed, our FAQs are on a new Knowledge Base platform with improved search capabilities and streamlined presentation. But those aren’t the only changes.
Technology That Helps Us Help You
As deviants search for information in the Knowledge Base, we will be able to identify which answers help solve questions, while also being able to identify which answers need improvement or are missing. This information will help us pinpoint issues so they can be addressed more quickly.
Rewritten and Improved FAQs
At the bottom of every article, you’ll find a “Did this answer your question?” button. Click “No” if you ever find an article that’s out-of-date or less-than-helpful. You’ll be prompted to log in so we can keep you up-to-date with the status of your Help Desk ticket if you decide to submit one.
aunjuli, MisfitsTamara, and LaurenKitsune reviewed and amended the FAQ answers to ensure they are clear and correct, but the process will continue as we refine our work. We will continue to review and update the articles on a regular basis taking your feedback in consideration.
An added benefit is, if deviants have a question, it will be easier to find the articles in the extensive Knowledge Base that can answer it. This will cut down on unnecessary ticket submissions — where the solution is stated in an article — and improve our response times by freeing up our Support Team to deal with more pressing issues much faster.
Say Hello to Our New Customer Service Team Members!
Over the past year, our Customer Service team has been growing, including eight new additions:
Feel free to say hello or give them a friendly llama!
We will continue to improve the Knowledge Base platform with your help and feedback! Please give the new Knowledge Base a try next time you run into an issue and share your feedback on any article you encounter by using the buttons at the bottom of each article. Thank you!