Between the Lines
"I don't care what kind of car you put me in," the caller said of rental. "I just don't want a red one. I had a bad experience with a red car once."
My heart went out to her as images of what must have happened flooded my mind. Had a police officer pulled her over because he spotted her paint job and then the color of her skin? Had a sweet kiss with her date turned to something more before she was ready? Whatever it was, I looked back on my own traumas and understood the vulnerability behind what would seem to most like a simple request.
"Yes, ma'am," I said, "that's completely understandable. I'm sure we can arrange something."
I wished then that we weren't separated by so many miles. But in that moment, as we forged a connection beyond the confines of customer service, I hope she felt my love trickling down the telephone line.