ThirteenMemories's avatar
ThirteenMemoriesHobbyist Digital Artist
I've been struggling with this problem for a couple years now, though the problem was sporratic until about two weeks ago, like you. I was also getting an error saying the drivers weren't found when I tried to open Wacom Tablet Properties, but I've got an Intuos 3, so my problem might have been different. I managed to find a solution to my problem, though. Of course, I don't know if you've already tried these fixes, and these suggestions are based off the assumption that you're using some version of Windows, so I hope it's helpful to you. Otherwise feel free to ignore =]

Two videos that might help your problem, too. 

One: www.youtube.com/watch?v=Xfqhhv…
This one might require you to repeat the steps either when your computer updates or if you shut it off (for me it used to be that the drivers would stop working after Windows updated, but eventually got to be every time I shut the computer down) but there's this program if you have windows 7 that might help: viziblr.com/news/2011/8/13/fix…

Two: www.youtube.com/watch?v=rk_sZG…
For me, the settings that he suggested in the video mostly work, only I found that because he tells us to set the startup type to Manual, I would have to go in there every time I started my computer and start the service, so I changed it back to Automatic. 

I would also suggest you trying to do a system restore to a point before the pressure sensitivity failed. It took me a long time to get mine working again, but some combination of the two videos and the program helped get it working again. One last thing I want to point out (especially if my assumption of your OS being Windows is correct): the Artisul support forum is filled with people who are also having pressure sensitivity problems (artisul.com/forums/forum/windo…), so I would seriously suggest making sure that you've done everything you can to troubleshoot your pressure sensitivity before you purchase a new tablet. You might spend a couple hundred dollars only to realize it was for a problem that spans across tablet brands and that there's nothing actually wrong with the Wacom itself. There's a possibility that Wacom might not know how to fix the problem because it's an issue on Window's end.

While I agree that some of their products are overrated and extremely overpriced and customer service is never fun to deal with, I think it's best to take negative reviews with a grain of salt. While Wacom has many poor reviews, which comes with larger companies, their products have consistently good reviews as well; websites like the customerservicescoreboard.com, for example, probably isn't the best representative of whether or not a company has good or bad customer service; it also lists Amazon as having "Disappointing" customer service, even though Amazon is reputable in that aspect (I think they've won awards for it). Pretty much: an unhappy customer is usually the loudest and are more likely to go to a third party website to make a fuss than a happy customer is to write praise. Not trying to change your mind or downplay the bad experience you had; just some food for thought when it comes to making decisions based on reviews. If you end up going for the Artisul and like it, you should write about it; I'm sure many people will want to hear about it. =D