This is just a note for anyone wanting to purchase anything from the company.I have been obsessed with Wacom for years.
Ever since I heard of them and their tablets I fell in love. But I'm starting to realize, their products aren't always
what's cracked up to be..
I purchased an Intuos Pen & Touch Medium Tablet from them about a year ago. The tablet was beautiful new, and served me quite well.. until two weeks ago.
Let me start off by stating this, I DO NOT: Drink near my tablet, eat, bang, break, smush, or damage the pen or tablet physically in any way, shape, or form. The sensitivity (for my art is crucial) had stopped working completely.
Now I have had a 2 year warranty with this thing, and I emailed them that the pen sensitivity was not working in FIVE DIFFERENT ART PROGRAMS FROM DIFFERENT COMPANIES.
Clearly it is not the software, it's the tablet/pen
At first they were very helpful, telling steps to possibly fixed it, but when I said nothing worked, that's when things went south. They kept telling me basically to repeat the standard trouble shooting techniques and bull shit on their site (which I did at least 6 times before I contacted them) which was very aggravating. I did everything they asked. It took 2 weeks of emailing back and forth everyday for them to come to final conclusion. They basically said there's nothing they can do about it and they're sorry for my inconvenience. Are you fucking kidding me?
No refund, no credits, no discount on an updated model, no replacement. Just a "see you later bye" Not to mention their emails were very unprofessional with no punctuation and poorly written as well. I was beyond pissed. I also almost made the mistake of purchasing their Cintiq Companion, oh my God I am so glad I didn't.. for two reasons.
One: I had a bad feeling about buying from this company again, after the bull they put me through, I researched the product. So many bad reviews. The cable for the Cintiq dies within a month or two, which is really pathetic, my iPhone and Android phone chargers last longer than that, and those shits can break so easily! Also, I heard about display errors, receiving a "new" product with dings and scratches on it, all around pretty bad reviews for something that costs about a grand (1,000 dollars)
Two: I found a different company with 90% good reviews. UC Logic is a company that creates the Artisul D13, which I am going to purchase. There are driver issues because the newest drivers are still in beta, but the customer services representatives reply MUST faster than Wacom, and give you their beta drivers for free.
The D13 is basically a Cintiq 13HD, with the same amount of pressure sensitivity, an overall good display, less wires/cords, no outside power source needed, all for 200 dollars less. There's 6 customization buttons, 8 including the two on the pen (which has no battery so it's super light!) so basically it's a high quality, Cintiq material product for less money.
I'm not trying to advertise their product really, but I am trying to tell others that there is MORE TO TABLETS THAN WACOM. And please research what you buy, do not do what I did. I heard "Wacom" from my favorite artist and threw the company my money. (I was young at the time, I do realize how naive and stupid that is now) Even if the D13 isn't for you. Please be cautious before buying from wacom.
Oh, and if you think "I just had a bad experience with Wacom"... take a read at a couple of these and tell me it's just me: www.customerservicescoreboard.…
I wish everyone luck with future purchases of any drawing software or hardware. If Wacom works for you, good for you. In my personal opinion, I now believe their products are overpriced and overrated. I would gladly buy from a smaller company with great reviews and less revenue than a company who has horrible service and defective products.