AniDrewit's avatar
AniDrewit|Student Filmographer
Unless you get swamped with commissions from many different people, you should stick with the personal method. If you can make your customers feel happy and special on this relationship, you can be sure there's a good chance they will come back for more business with you. The only thing you could say about the "being late" part is to give them a looser kind of deadline, for example instead of saying "it will be done in a week" you can say "it will be done in another week or so." You've got other stuff to deal with so people should understand.
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