Very weird Friday the 13th.
Our internet went out twice the last two nights.
the first night, internet goes out, we quickly resolved it with online texting service of theirs through cell data.
2nd night (last night) internet goes off, the same online tech support can't help. Call their automated system, tells us a fucky thing in the same sentence. that 1. our internet was disconnected due to unpaid bill, and 2. that our balance is $0 (meaning we paid the damn thing)
so this morning, 11am. called them, they shift me around several people\departments. finally end up on a guy with the same name as me.
he finds the fuck up. someone put in a work order for 'turn off their internet since they didn't pay their bill' kinda thing.
He cancels it, gives us a $25 credit voucher (next month of internet almost free thanks to this then) and says it'll be several hours or so before internet goes up again.
4pm, still not up. called tech support again. this time a lady gets it done in 5-10+ minutes. has me disconnect our router, modem for a minute. reconnect it. she pings \ sends a signal our way. BAM. Internet working again! She ends the call by saying 'thank you for being apart of our Cox family for ... 17 years!'
On an end note, butt stuff. Twice my pants ripped today around the exit area.
first was last night \ this morning as i tried to sleep.
2nd when was i was taking the dog out (while on the phone with the guy at 11am)