PE: Site Updates and How to Welcome Them
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Published: October 7, 2013


Site Updates and How to Welcome Them



This article was written due to the recent uproar from some groups of the community because of the new username symbols.

Change is something handled differently by everyone. Some people accustom to change very quickly, others may take a long time or may not adjust to change at all. In regards to deviantART Site Updates, it's important to know ways to welcome change and embrace it. You are not expected to love every feature that is released, but giving it a chance before bashing it is a right step forward.

Before reading on, please note that this article is not directed at any one individual, but as a community as a whole. All views expressed in this article are mine and mine alone and do not reflect the views of deviantART.com.

Site Update Reactions by kozispoon


The Change



When a new feature is released, most deviants give their first impressions of said feature. Some may even react like this:



This is completely normal, especially with extreme changes (like the new username symbols). It is perfectly fine to be upset about it - but at the same time, you do need to give the new change a chance.

Over-reacting is something that is common with change. Deactivating your account in protest will not make the feature go away. If anything, it will make a statement about yourself to others (positive or negative, it depends on the person). And of course, if you deactivate, how are you going to provide any feedback about the new feature?

Providing Constructive Feedback



Providing feedback to Staff Members is a good thing to do. Providing excellent and constructive feedback is even better. Saying "I don't like it" is not proper feedback. All feedback should be posted on the feature's official announcement article (or if in BETA, then :devdevbug:'s official article). You can also choose to use the Suggestions Forum.

Here are a few bullet points to help you provide constructive feedback:

  • Elaborate. Say what you don't like about it. If you just say "I don't like it" that is telling Staff Members nothing. How can they improve anything if they don't know what to improve?
  • Suggest Improvements. What can they do to make you like the new feature better? Are there any compromises you are willing to make in order to be more happier with the feature.
  • Mock-ups. Creating mock-ups of what you want to see is one of the best things you can do. It helps others visualize exactly what you are thinking of.


Remember: just because you give feedback, it doesn't mean anything will be changed. Most changes deviantART implements are for a very good and thought out reason.

>> For more read Katy-L-Wood's A Guide To Creating A Suggestion for DeviantART

Things to Think About



Over the years that I've been on dA, I've noticed a common trend with comments on Site Updates. The comments mostly say the same thing every time, and usually these comments are over exaggerated. :)



"dA doesn't care about us."
They do. Believe it or not, but deviantART Staff Members do not go out of their way to annoy you. New features and updates aren't made because they want you to get all flustered. They only do things that are the best interest for deviantART.com's future as a company and YOU. It is important to remember that there aren't many websites where you have DIRECT communication with every single Staff Member.

"Don't fix things that aren't broken."
If society lived by this motto, we would not be getting anywhere. Technology evolves, it's the way the world works. We would still have big box televisions, messenger pigeons, Windows 98, etc if these products weren't improved on. The message I'm trying to get across is, how is anything supposed to evolve over time if nothing should be "fixed when it isn't broken"?

"Everyone hates this new feature. Take it away!"
Speak for yourself and yourself alone. Sorry to put it bluntly, but there are 28 MILLION members on deviantART. To say everyone hates something is extremely delusional. It is a fact that people who don't like a new feature are more likely to express their opinions than someone who does like a new feature. So keep that in mind before playing the "every comment has been negative" card.


Conclusion / tl;dr





Key points you should take away from the article:
  • Everyone reacts differently to change.
  • Try not to overreact when it comes to change. The way you act reflects YOU as a person.
  • Provide constructive feedback is encouraged. Your feedback is always read when it's posted in the right place.
  • deviantART Loves You. :heart:


Protip: If you are still in doubt of a recent change, listen to I Love It by Icona Pop. By the end of the song, you will love it. :)



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Photography Troubleshooting: Dull Images on dA?
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Comments (150)
Kerzid's avatar
Kerzid| Digital Artist
Yes. I loved the logo when it was announced. Core, on the other hand should've been announced, it's kinda their fault.
They already know that there would be an uproar, and yet, no announcement.
We have notifications and the banner on the top middle part of the screen and everything.
And the whole pitchfork throwing competition has its reasons.
The core membership requires more money with no more advantages. Plus it displays on your name.
Which in my opinion, still looks ugly u_u. But that's just my opinion.
Reply  ·  
Rainiila's avatar
I love that first little comic up the top xD

Reply  ·  
BabyAbbieStar's avatar
BabyAbbieStar|Professional Digital Artist
I don't mind the updates, to be honest, but only if they don't cause the mobile devices to crash or not load. Then I get mean. :mwahaha: 
I would like it if the staff would fix the issues that are broken/need maintenance/have bugs first, and then move on to other fun updates, such as the username symbol changes. Maybe the staff could give the non-premium members back their little ~ symbol, but that's just me... ^^;
Reply  ·  
Anoya's avatar
Anoya| Photographer
Very nice! :la:
Reply  ·  
phoenixleo's avatar
Very good points given by others who pointed out the cliched use some of the phrases.
Reply  ·  
WayTooEmily's avatar
WayTooEmily| Digital Artist
Lovely article! The more who read this, the better.
I personally think that the new symbols are an improvement, and while everyone's allowed to voice his/her opinion, there are indeed better ways to go about doing so.
Reply  ·  
CandiPhoenixes's avatar
CandiPhoenixes|Student General Artist
I can earnestly agree with this. 
I think it is somewhat unfair that some people can't afford the premium memberships (some people on dA are actually homeless, got laid of from jobs, etc.) and that may be the root of the complaints. Plus ever since they hiked the prices for PM up it does prove to be an issue to really afford getting one since it's on a year to year basis rather than month to month like it use to be. Other than that, if a business has to do something to get more funding or recognition then it has to be done, complaints or not. 

The one section about how people think the admins and head honchos don't help matters got me though. Now I have noticed that the main reason why the admins don't really solve these issues is, like you referenced, solefully due to the fact that people don't politely suggest some ideas and would rather mope about and say "THIS CHANGE SUCKS!", "I {improper language here} think this is {another set of improper language here}!"or some other uses of improper terminology or language. I have to agree that NONE of the admins or support people are EVER going to respond to that kind of language or to rude remarks. If you want an admin to agree or even consider a suggestion, you have to be POLITE about it. All the deviant has to do is go to the suggestions forum, click on the "suggest and idea" button, type in their suggestion(s) title and politely explain what you like about the change and what think they should try to do to make things a little fairer for those who are having some difficulties adjusting to the sudden change(s) and finally submit it. Point. Blank. Period. After that people can read it and either agree or disagree with it and comment on whether they like the aspect of it or not. (think of these suggestions as a petition of sorts to try and endorse a change or slight change in the current or future updates. ;) )
Reply  ·  
ApocalypticAngel4792's avatar
Lovely article:clap:
I actually like it when people over-exaggerate in the comments. It gives me entertainment^^ I guess it might offend some of those who put hard work into new features just to get slammed with crazy comments, but I say just laugh it off. People are probably always going to react like that, helpful articles or not. You might as well embrace that too, right? 
Reply  ·  
Moonbeam13's avatar
Moonbeam13|Hobbyist Photographer
:dance: I love it!

Reply  ·  
RevedeKat's avatar
RevedeKat|Professional Digital Artist
Thank you for this.
It makes me reconsider my opinion on DA new updates. I don't like them all, but, as you say, i'll give them a chance ;)
Reply  ·  
spoems's avatar
Generally speaking, I agree with your advice. In this instance, along with the extreme reactions, there was plenty of reasonable and constructive feedback on this change provided by deviants. More than enough for the administration to get a general idea of how the vocal minority felt about it and what changes could be made to improve their opinion of it. 
Reply  ·  
DarlingMionette's avatar
DarlingMionette|Professional Digital Artist
May I just give my 2 cents and say:

1. I like the new username symbols. They're visually appealing, and such a minor change that I honestly think the people who flip out about how it's segregating the paid memberships from the free memberships are just butthurt they can't have one. It's not a big deal. I love the DA community, but there are times like these when I just want to shout: GROW UP! Paid memberships get nifty symbols because they paid for them. If other people want a symbol, they can pay too.

2. Although I agree with the purpose of this article, it does come across as condescending (the overall tone is "if you argue against this change, you're just being a crybaby"), which in my opinion, is only going to make people more butthurt regardless of whether it's true or not.
Reply  ·  
Lintu47's avatar
Lintu47|Hobbyist Photographer
    :thmbsup:
Reply  ·  
Heyriel's avatar
Heyriel|Student Digital Artist
I'd agree with this Journal if it wasn't for the fact that ~Black-Tiger-of-Evil is completely right with pointing out that the first comic (actually the whole Journal) makes it look like indifference and silent surrender are the acceptable ways to react to change. Everyone who dares to criticize and disagree is a childish crybaby. Well, maybe that's what you really think, but in reality when people play the 'Don't fix what ain't broken' card, it's usually followed by some variant of: How about you fix what IS broken and what IS requested by the community first, instead of always throwing stuff at us we didn't ask for? (For example the Mentions, new Symbols, Muro and so on.)

"just because you give feedback, it doesn't mean anything will be changed." -> 'dA doesn't care about us.' Cause -> effect. When a new Feature is released the Staff already knows exactly which demands they'll give in to and which they'll ignore. (Like with the Journal/Artwork fusion) Apart from minor Layout changes, stuff generally is not fixed on community demand but only when and if it suits the company's needs, afterall it's "for a very good and thought out reason." which cannot be argumented against, even if it's painfully obvious that the new Symbols are nothing but advertisement for premium membership. Why else would the stars be bigger than the username itself?
Reply  ·  
Black-Tiger-of-Evil's avatar
Black-Tiger-of-Evil|Hobbyist Digital Artist
I am inclined to agree. The comments make it even worse with the overall blind praise of the article (reminds me of a group of yes-men...) and mocking of the opposing side. How is calling the opposing side butthurt (still fucking hate that word) and immature going to fix anything? How is stating that our opnions are not only unacceptable/not allowed to you (as in, we aren't allowed to have a negative or critical view at all, we're just seen as crybabies and whiners no matter how logically we propose our argument), but also worthless (like said in previous parentheses).
Reply  ·  
splash-light's avatar
splash-light|Hobbyist General Artist
I really don't see whats so bad about the new username symbols. I barely noticed them before and I barely notice them now. I doesn't really change dA to much, so why does it matter?
Reply  ·  
Firey-Flamy's avatar
Firey-Flamy|Hobbyist General Artist
Great article. I wish more people understood these simple things instead of ranting in a vacuum :aww:

TBBT gifs, yay! Also, a great song, by the way. :XD: I love it!~ :heart:
Reply  ·  
All-Bark-No-Bite's avatar
All-Bark-No-Bite|Hobbyist General Artist
:iconepicclapplz: Well said!
Reply  ·  
VelCake's avatar
VelCake|Professional Traditional Artist
The GIF's make everything more awesome.:lol:
Reply  ·  
moni158's avatar
moni158|Hobbyist Digital Artist
:iconslowclapplz:
Reply  ·  
PrinceJose's avatar
The Penny gifs. :heart:

I really like that you said this, people need to accept change once in a while.
Reply  ·  
WinteroftheSoul's avatar
Faved because I needed to hear  this (and will likely need a refresher next time update time rolls around).

Thank you, Bradley! :)
Reply  ·  
bradleysays's avatar
Thank you. I'm glad you have taken something away from this article. :highfive:
Reply  ·  
LeadHeart787's avatar
LeadHeart787|Hobbyist General Artist
Lmao

It's nice to read about the updates until you get to the comment section
It's just--

ew

ohgod
Reply  ·  
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