A new ticket appeared at the top of the ticket system’s list. High priority! “obscura4 down!” The second-level computer repair technician tasked with managing the queue, Sammohini, read through the ticket details. In the private notes, the first-level technician noted “customer says venkat always fixes this. hes out sick. does we need 2 call him?” She assigned the ticket to herself. ‘No one’s here,’ she thought, ‘and Venkat’s out sick, poor guy… let’s find his notes!’
She walked over to Venkat’s alcove.
Unlike the other generic cubicles in their area, Venkat’s area was located in a former server room that had been retrofitted to be a mini-office with a large oak desk, three large white walls with a handsome painting of a landscape in India, and a stylish rug. ‘OK, let’s not get distracted!’ Sammohini thought as she sat down and looked at the windowed cabinet of obscure technical