One of the best memories I have of my mom is from just a couple months before my wedding. I was multitasking by chatting with her on the phone and checking my email. As we were discussing some last minute details, an email came in from the hotel i'd booked for the reception saying they were going to tack on another $200 "seating fee" or some such nonsense.
I wasn't concerned (I wasn't going to pay it, obviously) but I made some offhand comment about it to mom.
"Forward me that email," she said. "I will deal with this."
I did, and thought nothing more of it until later that evening. She copied me on an email she sent back to the hotel. Also copied was their head of marketing and the owner of the hotel chain. It was a solid two page lecture on keeping to the terms of contracts, threatening lawyers and the media on them, and guilt tripping them for trying to take advantage of a young couple.
No kill like overkill, it was like putting out a candle with a fire hose. It was a work of art. I